TTEC Partners with AWS to Accelerate Amazon Connect Adoption
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 4 days ago
0mins
Should l Buy AMZN?
Source: seekingalpha
- Strategic Collaboration: TTEC has secured a strategic collaboration agreement with Amazon Web Services (AWS) aimed at accelerating the adoption of Amazon Connect, enhancing customer experience through AI-powered support, and significantly reducing the cost and complexity for businesses implementing new technologies.
- Positive Market Reaction: Following the announcement of the collaboration, TTEC shares rose 5% during early market action on Wednesday, reflecting market optimism regarding the potential of this partnership, despite a 50% decline in stock price over the past year.
- Customer Experience Enhancement: The collaboration will deliver intelligent self-service and agent-assist capabilities, enabling businesses to transition more rapidly from legacy contact center platforms to AI-driven customer experiences, thereby lowering risk and accelerating time-to-value.
- Industry Leadership: TTEC Digital's extensive experience with Amazon Connect, being one of the platform's earliest collaborators, further solidifies its leadership position in customer experience solutions through this partnership.
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Analyst Views on AMZN
Wall Street analysts forecast AMZN stock price to rise
44 Analyst Rating
41 Buy
3 Hold
0 Sell
Strong Buy
Current: 267.220
Low
175.00
Averages
280.01
High
325.00
Current: 267.220
Low
175.00
Averages
280.01
High
325.00
About AMZN
Amazon.com, Inc. provides a range of products and services to customers. The products offered through its stores include merchandise and content it has purchased for resale and products offered by third-party sellers. The Company’s segments include North America, International and Amazon Web Services (AWS). It serves consumers through its online and physical stores and focuses on selection, price, and convenience. Customers access its offerings through its websites, mobile apps, Alexa, devices, streaming, and physically visiting its stores. It also manufactures and sells electronic devices, including Kindle, Fire tablet, Fire TV, Echo, Ring, Blink, and eero, and develops and produces media content. It serves developers and enterprises of all sizes, including start-ups, government agencies, and academic institutions, through AWS, which offers a set of on-demand technology services, including compute, storage, database, analytics, and machine learning, and other services.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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