CRM News & Events

Bandwidth (BAND) announced it has partnered with the newly launched Agentforce Contact Center. The boundaries between CRM systems, contact centers and agentic AI are beginning to dissolve as enterprises consolidate around unified cloud architectures that connect customer data directly to live engagement. Salesforce's (CRM) launch of Agentforce Contact Center is leading this market shift. Built directly into the CRM, it enables enterprises to re-architect customer engagement around AI-powered conversations informed by full customer-360 data. The result is smarter, more personalized and more contextual customer interactions powered by the same data that manages the customer relationship.

Catch up on the top industries and stocks that were impacted, or were predicted to be impacted, by the comments, actions and policies of President Donald Trump with this daily recap compiled by The Fly.TECH PANEL:President Trump has named MetaCEO Mark Zuckerberg, OracleExecutive Chairman Larry Ellison, NvidiaCEO Jensen Huang, and others to the Council of Advisors on Science and Technology, co-chaired by David Sacks, The Wall Street Journal's Annie Linksey and Alex Leary. The President's Council of Advisors on Science and Technology will advise on AI policy and emerging tech issues. "The United States has the opportunity to lead the world in AI," said Zuckerberg in a statement to The Wall Street Journal. "I'm honored to join the President's council and work with other industry leaders to help make this happen."AIRPORT MESS:President Donald Trumpvia Truth Social that, "Blame the Democrats for the Airport's mess. They want our Country to do badly. They want our Country to fail. They broke the already signed Bill because they want to take care of Criminals who enter our Country illegally, rather than American citizens. Thank you to our great ICE Patriots for helping. It makes a big difference. I may call up the National Guard for more help. President DJT." Publicly traded companies in the space include Alaska Air, American Airlines, Delta Air Lines, Frontier Group, JetBlue, Southwest, Sun Country Airlinesand United Airlines.AGENTIC OPERATING SYSTEM:Salesforceannounced the deployment of a new agentic operating system to simplify incident response and improve Veteran care across its more than 150 Department of Veterans Affairs, VA, medical and outpatient centers. By combining Salesforce's real-time data insights, integrated service, and complaint healthcare capabilities into a single, AI-powered operating system in Slack, the VHA is transitioning from static reporting to automated problem-solving that eliminates administrative silos and accelerates front-line Veteran care. This strategy enables the VHA to cut costs, streamline facility operations, and simplify services across facilities nationwide.DEPARTMENT OF WAR PARTNERSHIP:Firefly Neuroscienceannounced a partnership with the Department of War to support the assessment and treatment of active-duty U.S. service members and veterans suffering from Post-Traumatic Stress Disorder and/or Traumatic Brain Injury. The genesis of this public-private brain health partnership was initial work by the founders of Evoke Neuroscience with the U.S. Naval Medical Center Camp Lejeune Family Medicine Residency program. Specific details of the partnership and related programs remain confidential in accordance with applicable agreements.GOVERNMENT CONTRACTS:Emergent BioSolutionsannounced it has secured a contract award valued at approximately $54M to deliver CNJ-016 to the Administration for Strategic Preparedness and Response, or ASPR, part of the U. S. Department of Health and Human Services, or HHS, for smallpox preparedness. ASPR exercised an option from its existing 10-year contract for additional doses of VIGIV, a treatment for complications due to smallpox vaccination. In addition, Emergent has secured new incremental orders with an international government partner valued at $6.6M. This represents product orders for ACAM2000 within Emergent's medical countermeasures portfolio and will support the partner's smallpox biodefense strategy. These orders stem from a recurring international customer and demonstrate the importance of threat preparedness around the world.

Salesforce announced the deployment of a new agentic operating system to simplify incident response and improve Veteran care across its more than 150 Department of Veterans Affairs, VA, medical and outpatient centers. By combining Salesforce's real-time data insights, integrated service, and complaint healthcare capabilities into a single, AI-powered operating system in Slack, the VHA is transitioning from static reporting to automated problem-solving that eliminates administrative silos and accelerates front-line Veteran care. This strategy enables the VHA to cut costs, streamline facility operations, and simplify services across facilities nationwide.

Salesforce announced the U.S. Department of Labor has modernized its National Contact Center, DOL NCC, with Salesforce and is rolling out Agentforce to provide more personalized support. The DOL NCC is leveraging Salesforce's data fabric and cloud technologies as the foundation for the new contact center and deploying Agentforce to provide a digital workforce of autonomous, intelligent AI agents. "The Department of Labor is setting the standard for how the public sector can move from reactive service to proactive mission delivery," said Dave Rey, President of Global Public Sector at Salesforce. "By embracing an agentic strategy, the DOL is closing the gap between citizens and the support they need to succeed - showing how AI can be a force multiplier for government while maintaining the highest levels of trust."