SELCO Community Credit Union Selects eGain AI Knowledge Hub to Enhance Employee Efficiency
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1h ago
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Source: Newsfilter
- Knowledge Management Selection: SELCO Community Credit Union has chosen eGain's AI Knowledge Hub after a comprehensive evaluation, aiming to provide a unified source of truth for its approximately 500 employees, thereby enhancing service quality and operational efficiency.
- Content Governance and Analytics: The eGain platform features robust content governance and analytics capabilities, delivering knowledge directly within the Genesys agent desktop, ensuring employees can quickly access necessary information without disrupting existing workflows.
- Operational Excellence Drive: SELCO will migrate its SharePoint-based procedures to the eGain platform, creating structured knowledge articles that eliminate version control issues, improve compliance visibility, and accelerate employee onboarding, laying the groundwork for future AI-driven automation.
- Strategic Partnership: eGain CEO Ashu Roy noted that SELCO recognized that merely enhancing SharePoint would not address its operational and compliance challenges, and the eGain AI Knowledge Hub is precisely the enterprise platform needed to help employees access and create knowledge more efficiently, driving operational excellence.
Analyst Views on EGAN
Wall Street analysts forecast EGAN stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for EGAN is 17.50 USD with a low forecast of 15.00 USD and a high forecast of 20.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
2 Analyst Rating
1 Buy
1 Hold
0 Sell
Moderate Buy
Current: 11.380
Low
15.00
Averages
17.50
High
20.00
Current: 11.380
Low
15.00
Averages
17.50
High
20.00
About EGAN
eGain Corporation provides a knowledge platform for customer engagement. The Company offers a unified solution organized into three hubs eGain Knowledge Hub, eGain Conversation Hub, and eGain Analytics Hub, to automate, augment and orchestrate digital-first customer engagement. The eGain Knowledge Hub helps businesses to centralize knowledge, policies, procedures, situational expertise, and best practices, while delivering guided, personalized, and trusted answers to customers, agents, and field staff. Its eGain Conversation Hub offers capabilities for digital-first, omnichannel interaction management within a modern, purpose-built desktop. Applications, powered by its Knowledge and AI capabilities (from its Knowledge Hub), guide agents to efficiently interact with customers using chatbots, messaging applications, SMS, chat, email, phone, video, fax, and letter. Its eGain Analytics Hub enables clients to measure, manage and optimize their omnichannel service operations and knowledge.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
