Illinois American Water Launches Text Assistance Program
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1 hour ago
0mins
Should l Buy AWK?
Source: Newsfilter
- Program Launch: Illinois American Water has initiated a text outreach program aimed at proactively identifying and assisting customers who may qualify for monthly water and wastewater bill discounts ranging from 10% to 80%, significantly enhancing awareness of existing assistance programs.
- Streamlined Application Process: In partnership with technology provider Promise, customers will receive secure text messages that facilitate quick eligibility screening and simplify the application process, potentially enabling more eligible households to successfully apply for the Income-Based Discount Program.
- Significant Discount Impact: The Income-Based Discount Program, administered by Dollar Energy Fund, can reduce some customers' water and wastewater bills by over 50%, directly alleviating financial burdens for low-income families and improving customer satisfaction.
- Diverse Customer Support Options: In addition to the Income-Based Discount Program, Illinois American Water offers various customer assistance options, including the H2O Help to Others™ program in partnership with the Salvation Army, payment arrangements, and budget billing, ensuring customers have flexible choices for bill payments.
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Analyst Views on AWK
Wall Street analysts forecast AWK stock price to fall
3 Analyst Rating
0 Buy
2 Hold
1 Sell
Moderate Sell
Current: 138.140
Low
122.00
Averages
129.00
High
139.00
Current: 138.140
Low
122.00
Averages
129.00
High
139.00
About AWK
American Water Works Company, Inc. is a water and wastewater utility company. The Company's primary business involves the ownership of utilities that provide water and wastewater services to residential, commercial, industrial, public authority, fire service and sale for resale customers. It also operates other businesses that provide water and wastewater services to the United States government on military installations, as well as municipalities. The Company operates its business through the Regulated Businesses segment. The Regulated Businesses segment includes subsidiaries that provide water and wastewater services to customers in approximately 14 states. The Company's utilities operate in states such as Pennsylvania, Georgia, Hawaii, Indiana, Iowa, Kentucky, Maryland, Tennessee, Virginia and West Virginia. The Company also serves commercial customers, fire service customers, industrial customers, public authorities, other utilities and community water and wastewater systems.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: On April 20, New Jersey American Water will resume chloramine use at its Raritan-Millstone and Canal Road treatment plants, serving customers across seven counties including Essex and Mercer, ensuring compliance with EPA and NJDEP standards.
- Temporary Change: During routine maintenance in mid-February, the company temporarily switched from chloramine to chlorine for about ten weeks, which may have led some customers to notice a slight chlorine taste in their water.
- Customer Impact: With the resumption of chloramine treatment, customers will experience a reduction in chlorine taste and odor in their water, enhancing the sensory quality of drinking water and improving customer satisfaction.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the U.S., employing 875 staff to provide safe and reliable water and wastewater services to approximately 3 million people, highlighting its leadership in the industry.
See More
Illinois American Water Launches Text Assistance Program for Customers
- Assistance Program Launch: Illinois American Water has initiated a text outreach pilot program aimed at proactively identifying and assisting customers who may qualify for monthly water and wastewater bill discounts ranging from 10% to 80%, which is expected to significantly enhance customer awareness of existing assistance programs.
- Streamlined Application Process: By partnering with technology provider Promise, customers can quickly check their eligibility and apply for the Income-Based Discount Program via text, addressing the confusion many customers face regarding the application process and thereby improving accessibility to assistance.
- Significant Discount Potential: Eligible customers can receive monthly reductions of 10%, 40%, 65%, or 80% based on household income, with some potentially seeing their total water and wastewater bills cut by more than half, greatly alleviating financial burdens.
- Diverse Customer Support Options: In addition to the text service, customers can call the Dollar Energy Fund hotline or visit the website for more information and applications, demonstrating Illinois American Water's comprehensive and flexible approach to customer service.
See More
Illinois American Water Launches Text Assistance Program
- Program Launch: Illinois American Water has initiated a text outreach program aimed at proactively identifying and assisting customers who may qualify for monthly water and wastewater bill discounts ranging from 10% to 80%, significantly enhancing awareness of existing assistance programs.
- Streamlined Application Process: In partnership with technology provider Promise, customers will receive secure text messages that facilitate quick eligibility screening and simplify the application process, potentially enabling more eligible households to successfully apply for the Income-Based Discount Program.
- Significant Discount Impact: The Income-Based Discount Program, administered by Dollar Energy Fund, can reduce some customers' water and wastewater bills by over 50%, directly alleviating financial burdens for low-income families and improving customer satisfaction.
- Diverse Customer Support Options: In addition to the Income-Based Discount Program, Illinois American Water offers various customer assistance options, including the H2O Help to Others™ program in partnership with the Salvation Army, payment arrangements, and budget billing, ensuring customers have flexible choices for bill payments.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Raritan-Millstone and Canal Road treatment plants on April 20, ensuring compliance with EPA and NJDEP drinking water standards and enhancing water quality safety.
- Maintenance Cycle: During the annual maintenance in mid-February, the company temporarily switched from chloramines to chlorine for about ten weeks, during which some customers may have noticed a slight chlorine taste in their water.
- Service Coverage: This treatment change will affect customers in Essex, Hunterdon, Mercer, Middlesex, Morris, Somerset, and Union counties, ensuring safe drinking water for approximately 3 million residents.
- Company Background: New Jersey American Water is the largest regulated water utility in the U.S., employing 875 staff dedicated to providing safe, reliable, and affordable water and wastewater services to around 3 million people.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Raritan-Millstone and Canal Road treatment plants on April 20, serving customers across seven counties including Essex and Mercer, ensuring compliance with EPA and NJDEP standards.
- Maintenance Cycle: During routine maintenance in mid-February, the company temporarily switched from chloramines to chlorine for about ten weeks, leading to some customer reports of a slight chlorine taste, which will improve with the return to chloramines.
- Historical Use: Chloramines have been utilized as a water disinfection method since the 1970s by New Jersey American Water, meeting all drinking water standards and ensuring safe and reliable water for approximately 3 million residents.
- Customer Impact: The resumption of this treatment method is expected to reduce customer complaints regarding chlorine taste in water, enhancing user satisfaction while reinforcing New Jersey American Water's position as the largest regulated water utility in the state.
See More
West Virginia American Water Invests $420,000 in Infrastructure Upgrade
- Infrastructure Investment: West Virginia American Water announces a $420,000 infrastructure upgrade on 2nd Avenue in North Charleston, aimed at replacing 900 feet of aging pipe to ensure safe, clean, and reliable water supply for the community.
- Project Timeline: The project is scheduled for completion by the end of April, with traffic restrictions in place during construction, as crews will work Monday through Friday from 7:00 a.m. to 5:00 p.m. to minimize disruption to residents.
- Economic Impact: Economic studies indicate that for every $1 million invested in water infrastructure, over 10 jobs are created in local economies, and this upgrade supports the company's plan to invest more than $129 million in infrastructure projects in 2026.
- Long-term Commitment: Over the past decade, West Virginia American Water has invested more than $805 million in infrastructure projects, addressing aging infrastructure issues to ensure high-quality water services for approximately 610,000 residents.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: On April 20, New Jersey American Water will resume chloramine use at its Raritan-Millstone and Canal Road treatment plants, serving customers across seven counties including Essex and Mercer, ensuring compliance with EPA and NJDEP standards.
- Temporary Change: During routine maintenance in mid-February, the company temporarily switched from chloramine to chlorine for about ten weeks, which may have led some customers to notice a slight chlorine taste in their water.
- Customer Impact: With the resumption of chloramine treatment, customers will experience a reduction in chlorine taste and odor in their water, enhancing the sensory quality of drinking water and improving customer satisfaction.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the U.S., employing 875 staff to provide safe and reliable water and wastewater services to approximately 3 million people, highlighting its leadership in the industry.
See More
Illinois American Water Launches Text Assistance Program for Customers
- Assistance Program Launch: Illinois American Water has initiated a text outreach pilot program aimed at proactively identifying and assisting customers who may qualify for monthly water and wastewater bill discounts ranging from 10% to 80%, which is expected to significantly enhance customer awareness of existing assistance programs.
- Streamlined Application Process: By partnering with technology provider Promise, customers can quickly check their eligibility and apply for the Income-Based Discount Program via text, addressing the confusion many customers face regarding the application process and thereby improving accessibility to assistance.
- Significant Discount Potential: Eligible customers can receive monthly reductions of 10%, 40%, 65%, or 80% based on household income, with some potentially seeing their total water and wastewater bills cut by more than half, greatly alleviating financial burdens.
- Diverse Customer Support Options: In addition to the text service, customers can call the Dollar Energy Fund hotline or visit the website for more information and applications, demonstrating Illinois American Water's comprehensive and flexible approach to customer service.
See More
Illinois American Water Launches Text Assistance Program
- Program Launch: Illinois American Water has initiated a text outreach program aimed at proactively identifying and assisting customers who may qualify for monthly water and wastewater bill discounts ranging from 10% to 80%, significantly enhancing awareness of existing assistance programs.
- Streamlined Application Process: In partnership with technology provider Promise, customers will receive secure text messages that facilitate quick eligibility screening and simplify the application process, potentially enabling more eligible households to successfully apply for the Income-Based Discount Program.
- Significant Discount Impact: The Income-Based Discount Program, administered by Dollar Energy Fund, can reduce some customers' water and wastewater bills by over 50%, directly alleviating financial burdens for low-income families and improving customer satisfaction.
- Diverse Customer Support Options: In addition to the Income-Based Discount Program, Illinois American Water offers various customer assistance options, including the H2O Help to Others™ program in partnership with the Salvation Army, payment arrangements, and budget billing, ensuring customers have flexible choices for bill payments.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Raritan-Millstone and Canal Road treatment plants on April 20, ensuring compliance with EPA and NJDEP drinking water standards and enhancing water quality safety.
- Maintenance Cycle: During the annual maintenance in mid-February, the company temporarily switched from chloramines to chlorine for about ten weeks, during which some customers may have noticed a slight chlorine taste in their water.
- Service Coverage: This treatment change will affect customers in Essex, Hunterdon, Mercer, Middlesex, Morris, Somerset, and Union counties, ensuring safe drinking water for approximately 3 million residents.
- Company Background: New Jersey American Water is the largest regulated water utility in the U.S., employing 875 staff dedicated to providing safe, reliable, and affordable water and wastewater services to around 3 million people.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Raritan-Millstone and Canal Road treatment plants on April 20, serving customers across seven counties including Essex and Mercer, ensuring compliance with EPA and NJDEP standards.
- Maintenance Cycle: During routine maintenance in mid-February, the company temporarily switched from chloramines to chlorine for about ten weeks, leading to some customer reports of a slight chlorine taste, which will improve with the return to chloramines.
- Historical Use: Chloramines have been utilized as a water disinfection method since the 1970s by New Jersey American Water, meeting all drinking water standards and ensuring safe and reliable water for approximately 3 million residents.
- Customer Impact: The resumption of this treatment method is expected to reduce customer complaints regarding chlorine taste in water, enhancing user satisfaction while reinforcing New Jersey American Water's position as the largest regulated water utility in the state.
See More
West Virginia American Water Invests $420,000 in Infrastructure Upgrade
- Infrastructure Investment: West Virginia American Water announces a $420,000 infrastructure upgrade on 2nd Avenue in North Charleston, aimed at replacing 900 feet of aging pipe to ensure safe, clean, and reliable water supply for the community.
- Project Timeline: The project is scheduled for completion by the end of April, with traffic restrictions in place during construction, as crews will work Monday through Friday from 7:00 a.m. to 5:00 p.m. to minimize disruption to residents.
- Economic Impact: Economic studies indicate that for every $1 million invested in water infrastructure, over 10 jobs are created in local economies, and this upgrade supports the company's plan to invest more than $129 million in infrastructure projects in 2026.
- Long-term Commitment: Over the past decade, West Virginia American Water has invested more than $805 million in infrastructure projects, addressing aging infrastructure issues to ensure high-quality water services for approximately 610,000 residents.
See More
