Forrester Announces Global Customer Experience Event Series
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 02 2026
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Should l Buy FORR?
Source: Newsfilter
- Event Schedule Announced: Forrester has unveiled its global customer experience event series for 2026, featuring the CX Summit EMEA in Amsterdam from June 8-10, the CX Forum East in New York City on June 16-17, and the CX Forum West in San Francisco on June 29-30, aimed at bringing together leaders in customer experience, marketing, and digital business to explore enhancements in customer experience in the AI era.
- Theme Focus: This year's theme, 'Build The Experience AI Can't,' emphasizes the necessity for organizations to integrate human creativity, context, customer identity, and quality data to establish consumer trust and enhance the quality of customer interactions, thereby driving business growth in a technology-driven landscape.
- Keynote Content: The event will feature several keynote sessions, including 'Maximize Your Total Experience With Forrester's EX Index,' which reveals how employee experience directly impacts brand and customer value, and 'Distrust In The Age Of AI,' which discusses how brands must rethink customer experience amidst declining consumer trust.
- Special Program Arrangements: Attendees will have the opportunity to participate in special programs, including the invitation-only Executive Leadership Exchange, immersive experiences simulating CX adventures, a celebration of Forrester's Total Experience Honorees, and a new Future Leaders program designed to nurture the next generation of industry leaders.
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About FORR
Forrester Research, Inc. is an independent research and advisory firm. The Company operates through three segments: Research, Consulting, and Events. The Research segment provides objective, independent and data-driven research insights utilizing both qualitative and quantitative data. Its primary subscription research services include Forrester Decisions. The Consulting segment includes consulting projects and advisory services. It delivers focused insights and recommendations to assist clients in developing and executing technology and business strategies. The Events segment hosts multiple events across North America, Europe, and the Asia-Pacific region. Its Events focused on business imperatives of significant interest to clients, including business-to-business marketing, sales and product leadership, customer experience, security and risk, technology and innovation, and data strategies and insights.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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