eGain Launches AI Agent to Enhance Webex Contact Center Efficiency
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jan 21 2026
0mins
Source: Newsfilter
- Real-Time Guidance: eGain's newly launched AI Agent provides real-time conversational guidance for Webex Contact Center, helping organizations improve first-contact resolution and reduce handle time, thereby significantly enhancing customer experience.
- Seamless Workflow: The solution embeds eGain's knowledge capabilities directly into the Webex workflow, allowing agents to receive timely intelligent guidance during customer interactions, which boosts productivity and minimizes system toggling.
- Customer Interaction Intelligence: By analyzing customer interaction histories, eGain's AI Agent offers comprehensive insights to agents, ensuring knowledge accuracy and compliance, thus enhancing the quality of customer service.
- Showcase and Promotion: eGain will showcase this new solution at Customer Contact Week from January 21-23, 2026, which is expected to attract significant interest from businesses regarding its practical effects on improving agent efficiency and customer satisfaction.
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Analyst Views on EGAN
Wall Street analysts forecast EGAN stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for EGAN is 17.50 USD with a low forecast of 15.00 USD and a high forecast of 20.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
2 Analyst Rating
1 Buy
1 Hold
0 Sell
Moderate Buy
Current: 10.370
Low
15.00
Averages
17.50
High
20.00
Current: 10.370
Low
15.00
Averages
17.50
High
20.00
About EGAN
eGain Corporation provides a knowledge platform for customer engagement. The Company offers a unified solution organized into three hubs eGain Knowledge Hub, eGain Conversation Hub, and eGain Analytics Hub, to automate, augment and orchestrate digital-first customer engagement. The eGain Knowledge Hub helps businesses to centralize knowledge, policies, procedures, situational expertise, and best practices, while delivering guided, personalized, and trusted answers to customers, agents, and field staff. Its eGain Conversation Hub offers capabilities for digital-first, omnichannel interaction management within a modern, purpose-built desktop. Applications, powered by its Knowledge and AI capabilities (from its Knowledge Hub), guide agents to efficiently interact with customers using chatbots, messaging applications, SMS, chat, email, phone, video, fax, and letter. Its eGain Analytics Hub enables clients to measure, manage and optimize their omnichannel service operations and knowledge.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
eGain Hosts Solve 26 London Conference Showcasing AI Knowledge Management Success Stories
- Customer Success Stories: Leading Global 2000 companies will share at the conference how they have leveraged AI knowledge automation to reduce service costs by up to 75%, while enhancing both customer and agent experiences, highlighting AI's critical role in customer experience automation.
- Product Innovations: eGain will showcase its latest solutions including the AI Knowledge Hub, AI Agent, and Composer tools, which help enterprises integrate siloed content and deliver automated trusted knowledge, further enhancing customer experience.
- Hands-On Learning Opportunities: The conference will feature three workshops focused on practical training in AI knowledge management tools and methods, providing attendees with in-depth implementation training to enhance their operational capabilities in AI.
- Industry Leader Keynote: eGain CEO Ashu Roy will deliver a keynote address emphasizing the importance of trusted knowledge in successful AI deployment, demonstrating how to bridge theory and practice to achieve measurable ROI.
Continue Reading
eGain Launches AI Agent to Enhance Webex Contact Center Efficiency
- Real-Time Guidance: eGain's newly launched AI Agent provides real-time conversational guidance for Webex Contact Center, helping organizations improve first-contact resolution and reduce handle time, thereby significantly enhancing customer experience.
- Seamless Workflow: The solution embeds eGain's knowledge capabilities directly into the Webex workflow, allowing agents to receive timely intelligent guidance during customer interactions, which boosts productivity and minimizes system toggling.
- Customer Interaction Intelligence: By analyzing customer interaction histories, eGain's AI Agent offers comprehensive insights to agents, ensuring knowledge accuracy and compliance, thus enhancing the quality of customer service.
- Showcase and Promotion: eGain will showcase this new solution at Customer Contact Week from January 21-23, 2026, which is expected to attract significant interest from businesses regarding its practical effects on improving agent efficiency and customer satisfaction.
Continue Reading