Analyst Claims AI Impact on Software Misunderstood
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Feb 14 2026
0mins
Source: Benzinga
- Market Mispricing: Wedbush analyst Dan Ives argues that investors are misinterpreting the impact of artificial intelligence on enterprise software, leading to over 20% declines in large-cap software stocks like Salesforce and ServiceNow over the past month, indicating exaggerated fears of AI replacing traditional software.
- Customer Stickiness: Ives emphasizes that enterprise customers are deeply embedded in platforms like Salesforce and ServiceNow, with high switching costs and long-term contracts limiting near-term disruption, suggesting that these software moats remain intact.
- AI Monetization Potential: While AI monetization across major software firms is still in its early stages, Ives believes it could ultimately accelerate revenue growth rather than diminish it, reflecting an optimistic outlook for future growth.
- Rebound Expectations: JPMorgan strategists note that the market's pricing of near-term AI disruption appears unrealistic, suggesting that the balance of risks is skewed towards a rebound, indicating that the sell-off in Salesforce and ServiceNow is overdone, and both will be core participants in the AI revolution.
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Analyst Views on CRM
Wall Street analysts forecast CRM stock price to rise
39 Analyst Rating
29 Buy
9 Hold
1 Sell
Moderate Buy
Current: 189.800
Low
223.00
Averages
326.40
High
405.00
Current: 189.800
Low
223.00
Averages
326.40
High
405.00
About CRM
Salesforce, Inc. is a customer relationship management (CRM) technology company. Its artificial intelligence (AI) powered Agentforce 360 Platform offers sales, service, marketing, commerce, collaboration, data management, integration, analytics, and information technology (IT) service solutions. It enables customers to build and deploy digital labor for employees and customers, leveraging autonomous AI agents across business functions. Its service offerings include Agentforce Sales, Agentforce Service, Agentforce 360 Platform, Slack and Others. The Agentforce Sales provides sales capabilities and tools built for organizations across prospecting, sales engagement, team collaboration, sales analytics and AI, sales programs, sales performance, partner management, and revenue and orders. The Agentforce Service provides field service solutions that enable companies to connect service agents, dispatchers and mobile employees through platform to schedule, dispatch and manage jobs.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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