EGHT News & Events

8x8 continues its expansion of 8x8 AI Studio capabilities since its launch earlier this year, including the addition of multi-LLM model selection, one-click system connectors, voice-driven agent building, and IVR conversion. 8x8 AI Studio now lets agents and customers speak their own language in real time, across 13 languages, without switching channels, adding interpreters, or interrupting the conversation. It's now in early availability for customers.

8x8 has introduced 8x8 Resolve, a mobile-first critical communications and incident management solution built to reach deskless and distributed workers. 8x8 Resolve delivers alerts simultaneously across SMS, voice, WhatsApp, and the 8x8 Work mobile app, with no corporate email address, device, or app login required.

8x8 introduced 8x8 Pulse, a conversational intelligence solution built on the premise that "intelligence should live where conversations happen," the company said. 8x8 Pulse turns the conversations a business already generates into a working source teams can act on. It runs on 8x8's native conversational data foundation, which ingests, governs, structures, and contextualizes business conversations.