8x8 Named 2026 MetriStar Top Provider for CPaaS
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 43 minutes ago
0mins
Source: Newsfilter
- Industry Recognition: 8x8, Inc. has been named a MetriStar Top Provider for CPaaS in Metrigy's 2026 awards, highlighting its leadership in the global business communications platform, particularly in customer experience and workplace collaboration.
- Customer Satisfaction Improvement: Metrigy's research indicates that 8x8 excels in customer satisfaction (CSAT) improvement, revenue growth, and platform reliability, demonstrating the positive impact of its solutions on business success.
- Integrated Communications Portfolio: 8x8's offerings of CPaaS, CCaaS, and UCaaS on a single platform make it one of the few vendors in the market to provide comprehensive services, thereby enhancing its competitive edge.
- Technological Innovation: The 8x8 platform supports customer interactions across various digital channels, including SMS, WhatsApp, and voice, leveraging AI and no-code/low-code tools to enhance customer engagement and drive business growth.
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Analyst Views on EGHT
Wall Street analysts forecast EGHT stock price to rise
7 Analyst Rating
3 Buy
1 Hold
3 Sell
Hold
Current: 1.710
Low
1.50
Averages
2.30
High
3.00
Current: 1.710
Low
1.50
Averages
2.30
High
3.00
About EGHT
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Company’s communications platform solutions comprise the 8x8 XCaaS platform, which is an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. Its integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Engage and 8x8 X Series. Its 8x8 Work is an end-to-end unified communications as a service solution that delivers enterprise-grade voice services, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and peer-to-peer short and multimedia messaging, or SMS/MMS. 8x8 Contact Center is a cloud-based contact center as-a-service solution that includes omnichannel customer engagement, advanced analytics, and other features.
About the author

Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Industry Recognition: 8x8, Inc. has been named a MetriStar Top Provider for CPaaS in Metrigy's 2026 awards, highlighting its leadership in the global business communications platform, particularly in customer experience and workplace collaboration.
- Customer Satisfaction Improvement: Metrigy's research indicates that 8x8 excels in customer satisfaction (CSAT) improvement, revenue growth, and platform reliability, demonstrating the positive impact of its solutions on business success.
- Integrated Communications Portfolio: 8x8's offerings of CPaaS, CCaaS, and UCaaS on a single platform make it one of the few vendors in the market to provide comprehensive services, thereby enhancing its competitive edge.
- Technological Innovation: The 8x8 platform supports customer interactions across various digital channels, including SMS, WhatsApp, and voice, leveraging AI and no-code/low-code tools to enhance customer engagement and drive business growth.
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