8x8 Launches Conversational Intelligence Solution Pulse
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 03 2026
0mins
Source: Newsfilter
- Conversational Intelligence Innovation: 8x8 Pulse, as a conversational intelligence solution, leverages a native conversational data foundation to capture and structure internal dialogue data in real-time, thereby providing reliable information sources for decision-making and enhancing operational efficiency and customer responsiveness.
- Customer Feedback Integration: According to Metrigy's research, 32.1% of customer experience leaders admit to failing to effectively utilize customer feedback; 8x8 Pulse addresses this by embedding intelligence within conversations, reducing information transfer delays and enabling quicker responses to customer needs, thereby improving service quality.
- Multi-Platform Adaptation: 8x8 Pulse serves not only as a standalone solution but also integrates seamlessly into Salesforce, Chrome, and 8x8 Work, ensuring users receive real-time insights within familiar tools, thus enhancing user experience and work efficiency.
- Security and Compliance Commitment: 8x8 emphasizes its platform's adherence to privacy-by-design principles and security standards, ensuring the safety and compliance of customer data, which further strengthens customer trust and reliance on its products.
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Analyst Views on EGHT
Wall Street analysts forecast EGHT stock price to rise
7 Analyst Rating
3 Buy
1 Hold
3 Sell
Hold
Current: 1.720
Low
1.50
Averages
2.30
High
3.00
Current: 1.720
Low
1.50
Averages
2.30
High
3.00
About EGHT
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Company’s communications platform solutions comprise the 8x8 XCaaS platform, which is an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. Its integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Engage and 8x8 X Series. Its 8x8 Work is an end-to-end unified communications as a service solution that delivers enterprise-grade voice services, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and peer-to-peer short and multimedia messaging, or SMS/MMS. 8x8 Contact Center is a cloud-based contact center as-a-service solution that includes omnichannel customer engagement, advanced analytics, and other features.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Customer Feedback Integration: According to Metrigy's research, 32.1% of customer experience leaders admit to failing to effectively utilize customer feedback; 8x8 Pulse addresses this by embedding intelligence within conversations, reducing information transfer delays and enabling quicker responses to customer needs, thereby improving service quality.
- Multi-Platform Adaptation: 8x8 Pulse serves not only as a standalone solution but also integrates seamlessly into Salesforce, Chrome, and 8x8 Work, ensuring users receive real-time insights within familiar tools, thus enhancing user experience and work efficiency.
- Security and Compliance Commitment: 8x8 emphasizes its platform's adherence to privacy-by-design principles and security standards, ensuring the safety and compliance of customer data, which further strengthens customer trust and reliance on its products.
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- Jobs Data Surprises: The U.S. economy added 172,000 nonfarm payroll jobs in May, significantly exceeding economists' expectations of 85,000, while the unemployment rate remained steady at 4.3%, indicating a robust labor market that diminishes the likelihood of near-term interest rate cuts.
- Tech Sector Pressure: The prolonged high-interest-rate environment creates headwinds for growth sectors like technology, leading to stock valuation pressures, as evidenced by declines of 5.8%, 6.2%, and 5.2% in stocks like 8x8, RingCentral, and Shopify, respectively.
- Market Overreaction: Despite significant stock price drops, analysts suggest this may present buying opportunities for high-quality stocks, particularly after the software sector's historic rebound, with the S&P 500 software and services sector falling approximately 3.78% on the day.
- Increased Volatility for RingCentral: RingCentral's shares have risen 49.2% year-to-date but remain 16.2% below their 52-week high, reflecting market caution regarding its future performance, especially as investors who bought five years ago would see only $162.59 in returns.
See More
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- Conversational Intelligence Innovation: 8x8 Pulse, as a conversational intelligence solution, leverages a native conversational data foundation to capture and structure internal dialogue data in real-time, thereby providing reliable information sources for decision-making and enhancing operational efficiency and customer responsiveness.
- Customer Feedback Integration: According to Metrigy's research, 32.1% of customer experience leaders admit to failing to effectively utilize customer feedback; 8x8 Pulse addresses this by embedding intelligence within conversations, reducing information transfer delays and enabling quicker responses to customer needs, thereby improving service quality.
- Multi-Platform Adaptation: 8x8 Pulse serves not only as a standalone solution but also integrates seamlessly into Salesforce, Chrome, and 8x8 Work, ensuring users receive real-time insights within familiar tools, thus enhancing user experience and work efficiency.
- Security and Compliance Commitment: 8x8 emphasizes its platform's adherence to privacy-by-design principles and security standards, ensuring the safety and compliance of customer data, which further strengthens customer trust and reliance on its products.
See More
8x8 Launches Mobile-First Communication Solution for Deskless Workers
- Bridging Communication Gaps: 8x8's 8x8 Resolve is designed for deskless workers, enabling simultaneous alerts via SMS, voice, and WhatsApp to ensure that 70% of the global workforce receives timely notifications during critical events, thereby enhancing corporate emergency response capabilities.
- Automated Escalation Mechanism: The solution automatically escalates messages to the next channel if unread, ensuring acknowledgment from every employee, which significantly improves the efficiency and reliability of incident management.
- Comprehensive Audit Trail: Each event generates a detailed, exportable communication log, providing crisis management teams and compliance departments with a complete record of every interaction, thus supporting operational review and improvement post-incident.
- Wide Industry Applicability: 8x8 Resolve is suitable for incident and operations managers across various sectors, including healthcare and retail, effectively meeting documentation notification requirements in regulated industries and enhancing corporate risk management capabilities.
See More
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- Software Sector Recovery: The iShares Expanded Tech-Software ETF surged 21% in May, marking its best monthly performance since October 2001, indicating a resurgence of confidence in software stocks, particularly following strong earnings from Snowflake and Dell.
- AI-Driven Demand Growth: Snowflake's Q1 revenue rose 34% to $1.39 billion, with AI accounts increasing from 9,100 to 13,600, demonstrating accelerating enterprise demand for AI, while Dell's AI server revenue skyrocketed 757% to $16.1 billion, reflecting strong market appetite for AI solutions.
- Market Overreaction: Despite Intuit posting better-than-expected earnings, its stock opened 19% lower due to a 17% workforce reduction and lowered TurboTax revenue guidance, highlighting structural concerns about the SaaS model that could impact similar companies' stock performance.
- Investment Opportunities Emerge: Stocks like 8x8, BlackLine, and Marqeta saw gains exceeding 6%, suggesting a positive market reaction to these high-quality stocks, with investors potentially seeking buying opportunities amid current volatility.
See More
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- Earnings Beat: 8×8, Inc. reported fiscal Q4 EPS of 11 cents, surpassing the consensus estimate of 8 cents, with revenue of $185.2 million exceeding expectations of $181.1 million, indicating strong performance across key metrics and a year of steady execution.
- Turning Point: CEO Samuel Wilson highlighted that fiscal 2026 marked a turning point for 8×8, with four consecutive quarters of revenue growth and the company's first GAAP-profitable full fiscal year since 2015, showcasing significant improvements in financial health and platform expansion.
- Positive Outlook: The company expects FY27 EPS between 33 to 38 cents and revenue between $727 million to $747 million, both above consensus estimates, reflecting strong growth potential and market confidence.
- Market Positioning: While 8×8 is recognized as a promising investment, analysts suggest that certain AI stocks may offer greater upside potential and lower downside risk, indicating a shift in market focus towards the AI sector.
See More
8x8 Announces Annual Partner Award Winners for 2026
- Annual Partner Awards: 8x8's 2026 Partner Awards recognize outstanding partners across North America, EMEA, and ANZ, emphasizing the importance of new customer acquisition and revenue growth, showcasing the success of collaborative market efforts with partners.
- Winners List: Companies such as Optus, Softcat, Spectrotel, and Wavenet received awards in various categories, indicating their exceptional performance in driving business growth and customer satisfaction, further solidifying 8x8's leadership position in the global market.
- Partner Program Benefits: The 8x8 Partner Program provides resellers, distributors, and technology partners with comprehensive tools and support to build and grow a communications practice around the 8x8 platform, enhancing the quality and efficiency of customer service.
- Future Outlook: Emily Masterton, Global Head of Channel Sales at 8x8, stated that the efforts and results of the award-winning teams will lay the groundwork for future collaborations, signaling ongoing innovation and market expansion potential in the customer experience sector.
See More
