8x8 Launches Multi-Language AI Studio Features
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 18 hours ago
0mins
8x8 continues its expansion of 8x8 AI Studio capabilities since its launch earlier this year, including the addition of multi-LLM model selection, one-click system connectors, voice-driven agent building, and IVR conversion. 8x8 AI Studio now lets agents and customers speak their own language in real time, across 13 languages, without switching channels, adding interpreters, or interrupting the conversation. It's now in early availability for customers.
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Analyst Views on EGHT
Wall Street analysts forecast EGHT stock price to rise
7 Analyst Rating
3 Buy
1 Hold
3 Sell
Hold
Current: 1.720
Low
1.50
Averages
2.30
High
3.00
Current: 1.720
Low
1.50
Averages
2.30
High
3.00
About EGHT
8x8, Inc. is a provider of software-as-a-service solutions for contact centers, voice communications, video meetings, employee collaboration, and embeddable communication application programming interfaces (API). The Company’s communications platform solutions comprise the 8x8 XCaaS platform, which is an integrated contact center, voice communications, video, chat, and SMS solution built on one global cloud communications platform. Its integrated technology platform includes 8x8 Work, 8x8 Contact Center, 8x8 Engage and 8x8 X Series. Its 8x8 Work is an end-to-end unified communications as a service solution that delivers enterprise-grade voice services, secure video meetings, and unified messaging including direct messages, public and private team messaging rooms, and peer-to-peer short and multimedia messaging, or SMS/MMS. 8x8 Contact Center is a cloud-based contact center as-a-service solution that includes omnichannel customer engagement, advanced analytics, and other features.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Multi-Platform Adaptation: 8x8 Pulse serves not only as a standalone solution but also integrates seamlessly into Salesforce, Chrome, and 8x8 Work, ensuring users receive real-time insights within familiar tools, thus enhancing user experience and work efficiency.
- Security and Compliance Commitment: 8x8 emphasizes its platform's adherence to privacy-by-design principles and security standards, ensuring the safety and compliance of customer data, which further strengthens customer trust and reliance on its products.
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- Comprehensive Audit Trail: Each event generates a detailed, exportable communication log, providing crisis management teams and compliance departments with a complete record of every interaction, thus supporting operational review and improvement post-incident.
- Wide Industry Applicability: 8x8 Resolve is suitable for incident and operations managers across various sectors, including healthcare and retail, effectively meeting documentation notification requirements in regulated industries and enhancing corporate risk management capabilities.
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- Turning Point: CEO Samuel Wilson highlighted that fiscal 2026 marked a turning point for 8×8, with four consecutive quarters of revenue growth and the company's first GAAP-profitable full fiscal year since 2015, showcasing significant improvements in financial health and platform expansion.
- Positive Outlook: The company expects FY27 EPS between 33 to 38 cents and revenue between $727 million to $747 million, both above consensus estimates, reflecting strong growth potential and market confidence.
- Market Positioning: While 8×8 is recognized as a promising investment, analysts suggest that certain AI stocks may offer greater upside potential and lower downside risk, indicating a shift in market focus towards the AI sector.
See More
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- Partner Program Benefits: The 8x8 Partner Program provides resellers, distributors, and technology partners with comprehensive tools and support to build and grow a communications practice around the 8x8 platform, enhancing the quality and efficiency of customer service.
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