Sprinklr Reports Strong Q4 Earnings Exceeding Expectations
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1 hour ago
0mins
Should l Buy CXM?
Source: NASDAQ.COM
- Significant Growth: Sprinklr reported nearly $221 million in revenue for Q4, marking a 9% year-over-year increase that surpassed analyst expectations of $215.5 million, indicating strong performance in the customer experience management sector.
- Net Income Surge: The company's non-GAAP net income rose 16% to almost $32 million, or $0.13 per share, significantly exceeding the consensus estimate of $0.09 per share, reflecting enhanced profitability.
- Successful Strategic Shift: Sprinklr is pivoting from social media management to AI-powered customer experience tools, with CEO Rory Read stating that the quarter capped a pivotal year in this transformation, suggesting strong future growth potential.
- Optimistic Future Guidance: The company anticipates revenue for fiscal 2027 to be between $869 million and $871 million, with subscription revenue expected at $778 million to $780 million, both figures exceeding fiscal 2026 results, demonstrating management's confidence in sustained growth.
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Analyst Views on CXM
Wall Street analysts forecast CXM stock price to rise
6 Analyst Rating
1 Buy
4 Hold
1 Sell
Hold
Current: 5.620
Low
7.00
Averages
9.40
High
12.00
Current: 5.620
Low
7.00
Averages
9.40
High
12.00
About CXM
Sprinklr, Inc. is an enterprise software company for customer-facing functions. The Company's artificial intelligence (AI) platform, Unified Customer Experience Management (Unified-CXM), enables customer-facing teams, from customer service to marketing, to collaborate across internal silos, communicate across digital channels, and leverage AI to deliver better customer experience. Its platform enables organizations to connect to approximately 30 digital channels, including messaging, live chat, text, social media and hundreds of millions of forums, blogs, news and review sites, as well as traditional channels such as voice and email. Its single-codebase platform is designed to handle unstructured data. Its Unified-CXM platform enables listening, seamless collaboration across the entire customer journey, skills-based workflow, customer-led governance, and timely decision-making.
About the author

Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
- Sales Performance Growth: Sprinklr reported Q4 2026 sales of $220.6 million, a 9% year-over-year increase that surpassed analyst expectations of $216.9 million, indicating strong market performance.
- Profitability Improvement: The adjusted EPS of 13 cents exceeded the consensus estimate of 10 cents, reflecting improvements in cost control and operational efficiency, which further bolstered investor confidence.
- Strong Cash Flow: As of January 31, 2026, the company had $502.5 million in cash, cash equivalents, and marketable securities, with free cash flow of $15.9 million for the quarter, demonstrating solid financial health and capacity for ongoing investments and buybacks.
- Optimistic Outlook: The company projects FY2027 adjusted EPS of 47-48 cents and sales of $869 million-$871 million, although slightly below market expectations, still indicating stable growth potential and reflecting management's confidence in future performance.
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- Significant Earnings Growth: Sprinklr reported nearly $221 million in revenue for Q4 FY2026, reflecting a 9% year-over-year increase, with subscription revenue rising 6% to over $193 million, surpassing analyst expectations of $215.5 million, indicating strong performance in customer experience management.
- Net Income Improvement: The company's non-GAAP net income surged 16% to nearly $32 million, translating to $0.13 per share, significantly exceeding the analyst forecast of $0.09, which enhances investor confidence in its profitability.
- Optimistic Future Guidance: Sprinklr anticipates FY2027 revenue between $869 million and $871 million, with subscription revenue projected at $778 million to $780 million, both exceeding FY2026 results of $857 million, showcasing confidence in future growth.
- Successful Strategic Transformation: The company is pivoting from social media management to AI-powered customer experience tools, with CEO Rory Read stating that the quarter capped a pivotal year in this transformation, leading to market optimism about its future trajectory.
See More
- Significant Growth: Sprinklr reported nearly $221 million in revenue for Q4, marking a 9% year-over-year increase that surpassed analyst expectations of $215.5 million, indicating strong performance in the customer experience management sector.
- Net Income Surge: The company's non-GAAP net income rose 16% to almost $32 million, or $0.13 per share, significantly exceeding the consensus estimate of $0.09 per share, reflecting enhanced profitability.
- Successful Strategic Shift: Sprinklr is pivoting from social media management to AI-powered customer experience tools, with CEO Rory Read stating that the quarter capped a pivotal year in this transformation, suggesting strong future growth potential.
- Optimistic Future Guidance: The company anticipates revenue for fiscal 2027 to be between $869 million and $871 million, with subscription revenue expected at $778 million to $780 million, both figures exceeding fiscal 2026 results, demonstrating management's confidence in sustained growth.
See More
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- Earnings Highlights: Sprinklr's Q4 non-GAAP EPS of $0.13 beats expectations by $0.03, with revenue of $220.6 million reflecting an 8.9% year-over-year increase, surpassing estimates by $3.67 million, indicating robust market performance.
- Subscription Revenue Growth: The Q4 subscription revenue reached $193.4 million, up 6% year-over-year, while RPO remained flat, and cRPO increased by 1%, suggesting stable customer renewals that support future revenue sustainability.
- Future Guidance: The company projects Q1 2026 subscription revenue between $193 million and $194 million, below the consensus of $214.48 million, indicating short-term challenges that may affect investor confidence.
- Annual Outlook: For the full fiscal year 2027, total revenue is expected to be between $869 million and $871 million, below the consensus of $881.55 million, although the non-GAAP EPS forecast aligns with market expectations, the overall guidance may lead to stock price volatility.
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