ISG Research Reveals New Trends in Human Capital Management
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1 hour ago
0mins
Should l Buy III?
Source: Newsfilter
- Evolution of HCM: ISG's research indicates that Human Capital Management (HCM) and workforce management suites are transitioning from mere consolidation tools to core infrastructures for enterprise efficiency and competitiveness, with an expectation that by 2028, two-thirds of enterprises will achieve near-real-time visibility in workforce management.
- AI-Driven Decision Support: The new systems integrate AI analytics and automation to better utilize data, reducing the time managers spend on system operations, thereby enhancing the timeliness and accuracy of decision-making, which boosts enterprise agility and employee engagement.
- Managing Complex Workforce Needs: Many organizations are grappling with the complexities of coordinating in-house staffing with gig marketplaces, and ISG emphasizes the need for enterprises to make flexible staffing decisions based on skills rather than job titles to meet employee expectations for consumer-grade HR tools.
- Software Provider Assessment: ISG evaluated 50 HCM software providers, with Oracle being named Overall Leader in multiple platform categories, while ADP and UKG also excelled in these categories, assisting enterprises in selecting the most suitable solutions for their needs.
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Analyst Views on III
Wall Street analysts forecast III stock price to rise
1 Analyst Rating
1 Buy
0 Hold
0 Sell
Moderate Buy
Current: 4.000
Low
6.50
Averages
6.50
High
6.50
Current: 4.000
Low
6.50
Averages
6.50
High
6.50
About III
Information Services Group, Inc. is a global artificial intelligence (AI)-centered technology research and advisory firm. The Company specializes in digital transformation services, including sourcing advisory, cloud and data analytics; managed governance and risk services, network carrier services, technology strategy and operations design; change management, and market intelligence and technology research and analysis. The Company’s ISG Network and Software Advisory services and its software platforms, including ISG GovernX and ISG Tango. ISG GovernX includes real-time third-party risk management capabilities, including integrated data feeds and real-time alerts. ISG Tango sourcing platform is an AI-embedded, comprehensive solution that enables enterprises and public sector organizations to evaluate their business requirements and identify desired outcomes. Its AI Maturity Index, a data-driven assessment platform designed to benchmark workforce readiness for AI at scale.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
ISG Launches Research on Public Sector Services
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers that facilitate digital transformation in the public sector, with comprehensive reports scheduled for release in September 2026 to assist public agencies in optimizing service delivery.
- Market Demand: Public sector leaders are balancing tight budgets with increasing citizen demands for seamless services, and ISG highlights that governments are accelerating AI and digital investments to enhance efficiency and outcomes, driving long-term transformation.
- Service Evaluation: The study will cover six service areas, including Strategy and Enablement, Managed IT Services, and Business Process Outsourcing, helping public institutions select suitable providers to tackle digital challenges effectively.
- Global Perspective: This research will focus on the global public sector market, particularly products and services available in Australia, Brazil, the U.K., and the U.S., with ISG analysts responsible for report authorship to ensure comprehensive market coverage.
See More
ISG Research Reveals New Trends in Human Capital Management
- Evolution of HCM: ISG's research indicates that Human Capital Management (HCM) and workforce management suites are transitioning from mere consolidation tools to core infrastructures for enterprise efficiency and competitiveness, with an expectation that by 2028, two-thirds of enterprises will achieve near-real-time visibility in workforce management.
- AI-Driven Decision Support: The new systems integrate AI analytics and automation to better utilize data, reducing the time managers spend on system operations, thereby enhancing the timeliness and accuracy of decision-making, which boosts enterprise agility and employee engagement.
- Managing Complex Workforce Needs: Many organizations are grappling with the complexities of coordinating in-house staffing with gig marketplaces, and ISG emphasizes the need for enterprises to make flexible staffing decisions based on skills rather than job titles to meet employee expectations for consumer-grade HR tools.
- Software Provider Assessment: ISG evaluated 50 HCM software providers, with Oracle being named Overall Leader in multiple platform categories, while ADP and UKG also excelled in these categories, assisting enterprises in selecting the most suitable solutions for their needs.
See More
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- SaaS Model Transformation: Duck Creek's SaaS model enables insurers to achieve continuous innovation and measurable business outcomes, particularly in well-managed environments where operational flexibility and efficiency improvements persist long after initial deployment.
- AI Embedded Applications: Insurers are embedding AI capabilities within the Duck Creek platform, applying them to use cases such as claims triage, underwriting support, and document processing to enhance operational speed and accuracy, driving overall business efficiency improvements.
- Multi-Region Deployment Trend: The report highlights that insurers are increasingly focusing on multi-region deployment requirements within Duck Creek services, expanding adjacent capabilities such as payments and analytics to support global business integration and development.
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ISG Launches Research on Public Sector Services
- Research Background: ISG (Nasdaq: III) has launched a study to evaluate providers that facilitate digital transformation in the public sector, with results expected in September 2026, aiding enterprises in assessing current vendor relationships and potential new engagements.
- Market Demand: Public sector leaders are balancing tight budgets and economic uncertainty while facing increasing citizen demands for seamless and equitable services, driving investments in AI and digital adoption to enhance service efficiency and outcomes.
- Service Evaluation: The research will cover six service areas, including Strategy and Enablement, Managed IT Services, and Business Process Outsourcing, assessing providers' capabilities in supporting local governments and digital transformation efforts to improve public service delivery.
- Global Perspective: The reports will focus on the public sector market in Australia, Brazil, the U.K., and the U.S., with ISG analysts providing expanded customer experience data based on client experiences to ensure the research findings are practical and forward-looking.
See More
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- Integration Demand: ISG's research indicates that enterprises face challenges with siloed and inconsistent data when deploying AI, highlighting the urgent need for integrated AI and data platforms to enhance efficiency and ensure accurate AI investment outcomes.
- Platform Evaluation: The 2026 ISG Buyers Guides assess 83 software providers across various aspects of AI and data platforms, aiding enterprises in selecting appropriate tools to support the construction and maintenance of AI models, thereby improving operational efficiency.
- Real-Time Data Processing: The study reveals a shift towards operational data platforms for real-time, personalized analytical results, which not only accelerates data processing but also strengthens enterprises' competitiveness in rapidly changing markets.
- Future Development: ISG anticipates that by 2028, data platform providers will prioritize the development of hybrid operational and analytical processing capabilities to meet the demands of generative and agentic AI, further driving innovation and application in the AI sector.
See More
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- Application of AI Technology: The study indicates that AI technology has enhanced CRM platforms through features like predictive scoring, segmentation optimization, and service routing, shifting them from passive record-keeping to active orchestration of revenue and customer engagement processes, thereby improving sales productivity and customer retention for enterprises.
- Changing Market Demands: With the rise of digital commerce, the demand for CRM has grown, particularly in enhancing productivity, forecast accuracy, and customer lifetime value, prompting enterprises to transform their CRM architectures to adapt to the new market environment.
- Evaluation Standards and Leaders: ISG evaluated 52 software providers, with Salesforce and Oracle named Overall Leaders across all platform categories, reflecting the need for enterprises to focus on providers' AI strategies and architectural flexibility when selecting CRM software to ensure future innovation capabilities.
See More
ISG Launches Research on Public Sector Services
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers that facilitate digital transformation in the public sector, with comprehensive reports scheduled for release in September 2026 to assist public agencies in optimizing service delivery.
- Market Demand: Public sector leaders are balancing tight budgets with increasing citizen demands for seamless services, and ISG highlights that governments are accelerating AI and digital investments to enhance efficiency and outcomes, driving long-term transformation.
- Service Evaluation: The study will cover six service areas, including Strategy and Enablement, Managed IT Services, and Business Process Outsourcing, helping public institutions select suitable providers to tackle digital challenges effectively.
- Global Perspective: This research will focus on the global public sector market, particularly products and services available in Australia, Brazil, the U.K., and the U.S., with ISG analysts responsible for report authorship to ensure comprehensive market coverage.
See More
ISG Research Reveals New Trends in Human Capital Management
- Evolution of HCM: ISG's research indicates that Human Capital Management (HCM) and workforce management suites are transitioning from mere consolidation tools to core infrastructures for enterprise efficiency and competitiveness, with an expectation that by 2028, two-thirds of enterprises will achieve near-real-time visibility in workforce management.
- AI-Driven Decision Support: The new systems integrate AI analytics and automation to better utilize data, reducing the time managers spend on system operations, thereby enhancing the timeliness and accuracy of decision-making, which boosts enterprise agility and employee engagement.
- Managing Complex Workforce Needs: Many organizations are grappling with the complexities of coordinating in-house staffing with gig marketplaces, and ISG emphasizes the need for enterprises to make flexible staffing decisions based on skills rather than job titles to meet employee expectations for consumer-grade HR tools.
- Software Provider Assessment: ISG evaluated 50 HCM software providers, with Oracle being named Overall Leader in multiple platform categories, while ADP and UKG also excelled in these categories, assisting enterprises in selecting the most suitable solutions for their needs.
See More
Insurers Accelerate Adoption of Duck Creek Platform
- Core System Modernization: According to the ISG report, insurers are rapidly adopting the Duck Creek core software platform to replace legacy systems and establish agile, digital-first operations that meet customer expectations and regulatory demands, thereby enhancing market competitiveness.
- SaaS Model Transformation: Duck Creek's SaaS model enables insurers to achieve continuous innovation and measurable business outcomes, particularly in well-managed environments where operational flexibility and efficiency improvements persist long after initial deployment.
- AI Embedded Applications: Insurers are embedding AI capabilities within the Duck Creek platform, applying them to use cases such as claims triage, underwriting support, and document processing to enhance operational speed and accuracy, driving overall business efficiency improvements.
- Multi-Region Deployment Trend: The report highlights that insurers are increasingly focusing on multi-region deployment requirements within Duck Creek services, expanding adjacent capabilities such as payments and analytics to support global business integration and development.
See More
ISG Launches Research on Public Sector Services
- Research Background: ISG (Nasdaq: III) has launched a study to evaluate providers that facilitate digital transformation in the public sector, with results expected in September 2026, aiding enterprises in assessing current vendor relationships and potential new engagements.
- Market Demand: Public sector leaders are balancing tight budgets and economic uncertainty while facing increasing citizen demands for seamless and equitable services, driving investments in AI and digital adoption to enhance service efficiency and outcomes.
- Service Evaluation: The research will cover six service areas, including Strategy and Enablement, Managed IT Services, and Business Process Outsourcing, assessing providers' capabilities in supporting local governments and digital transformation efforts to improve public service delivery.
- Global Perspective: The reports will focus on the public sector market in Australia, Brazil, the U.K., and the U.S., with ISG analysts providing expanded customer experience data based on client experiences to ensure the research findings are practical and forward-looking.
See More
Enterprises Seek Integration of AI and Data Platforms
- Integration Demand: ISG's research indicates that enterprises face challenges with siloed and inconsistent data when deploying AI, highlighting the urgent need for integrated AI and data platforms to enhance efficiency and ensure accurate AI investment outcomes.
- Platform Evaluation: The 2026 ISG Buyers Guides assess 83 software providers across various aspects of AI and data platforms, aiding enterprises in selecting appropriate tools to support the construction and maintenance of AI models, thereby improving operational efficiency.
- Real-Time Data Processing: The study reveals a shift towards operational data platforms for real-time, personalized analytical results, which not only accelerates data processing but also strengthens enterprises' competitiveness in rapidly changing markets.
- Future Development: ISG anticipates that by 2028, data platform providers will prioritize the development of hybrid operational and analytical processing capabilities to meet the demands of generative and agentic AI, further driving innovation and application in the AI sector.
See More
CRM Architecture Transformation Drives Enterprise Growth
- Importance of CRM Software: According to ISG's research, customer relationship management software plays an increasingly central role in enterprises by enhancing customer engagement to maximize growth and profitability, highlighting its strategic significance in the modern business landscape.
- Application of AI Technology: The study indicates that AI technology has enhanced CRM platforms through features like predictive scoring, segmentation optimization, and service routing, shifting them from passive record-keeping to active orchestration of revenue and customer engagement processes, thereby improving sales productivity and customer retention for enterprises.
- Changing Market Demands: With the rise of digital commerce, the demand for CRM has grown, particularly in enhancing productivity, forecast accuracy, and customer lifetime value, prompting enterprises to transform their CRM architectures to adapt to the new market environment.
- Evaluation Standards and Leaders: ISG evaluated 52 software providers, with Salesforce and Oracle named Overall Leaders across all platform categories, reflecting the need for enterprises to focus on providers' AI strategies and architectural flexibility when selecting CRM software to ensure future innovation capabilities.
See More
