Illinois American Water Updates Customer Contact Information for Alerts
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 16 hours ago
0mins
Should l Buy AWK?
Source: PRnewswire
- Customer Information Update: Illinois American Water urges customers to update their contact information via the MyWater online portal to ensure timely receipt of emergency alerts and notifications about community services, particularly regarding water main replacements and planned maintenance.
- Service Commitment: Vice President Brian Eisenloeffel emphasizes that keeping contact information current is crucial for receiving timely notifications about service disruptions, which not only enhances customer experience but also strengthens the company's reputation for reliability in service delivery.
- Financial Assistance Programs: The company reminds customers facing financial hardships that they may be eligible for various assistance programs, further demonstrating its commitment to community support and responsibility in helping customers navigate financial challenges.
- Company Background: American Water, the largest regulated water and wastewater utility in the U.S., serves approximately 14 million people and boasts a 140-year history, showcasing its leadership in the industry and long-term commitment to customer service.
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Analyst Views on AWK
Wall Street analysts forecast AWK stock price to fall
3 Analyst Rating
0 Buy
2 Hold
1 Sell
Moderate Sell
Current: 136.090
Low
122.00
Averages
129.00
High
139.00
Current: 136.090
Low
122.00
Averages
129.00
High
139.00
About AWK
American Water Works Company, Inc. is a water and wastewater utility company. The Company's primary business involves the ownership of utilities that provide water and wastewater services to residential, commercial, industrial, public authority, fire service and sale for resale customers. It also operates other businesses that provide water and wastewater services to the United States government on military installations, as well as municipalities. The Company operates its business through the Regulated Businesses segment. The Regulated Businesses segment includes subsidiaries that provide water and wastewater services to customers in approximately 14 states. The Company's utilities operate in states such as Pennsylvania, Georgia, Hawaii, Indiana, Iowa, Kentucky, Maryland, Tennessee, Virginia and West Virginia. The Company also serves commercial customers, fire service customers, industrial customers, public authorities, other utilities and community water and wastewater systems.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
American Water Charitable Foundation Assists 1,250 Households
- Funding Support: The American Water Charitable Foundation distributed $250,000 through its Keep Communities Flowing® Fund to assist 1,250 eligible households in New Jersey with utility bills, aiming to alleviate financial stress and improve quality of life.
- Project Impact: By streamlining the application process, the initiative removed barriers for families facing financial hardship, allowing participants to choose the utility provider that best met their needs, directly benefiting over 1,000 families.
- Collaborative Model: New Jersey Department of Health Acting Commissioner Raynard E. Washington noted that the project demonstrated how combining philanthropic investment, trusted WIC infrastructure, and innovative technology can deliver timely direct relief, with potential for future expansion.
- Future Expansion Plans: The American Water Charitable Foundation is planning to expand the initiative into Pennsylvania and continue exploring collaboration opportunities with technology company Promise to enhance efficient delivery of assistance to low-income households.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Swimming River and Jumping Brook treatment plants on April 13, ensuring compliance with EPA and NJDEP drinking water standards and enhancing water safety.
- Maintenance Implementation: During the annual maintenance in mid-February, the company temporarily shifted from chloramines to chlorine for about eight weeks, during which some customers may have noticed a chlorine taste in their water.
- Wide Service Impact: This treatment change affects customers in over 30 communities across Monmouth and Ocean counties, ensuring safe drinking water for approximately 3 million residents.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the state with 875 employees dedicated to providing safe and reliable water and wastewater services, thereby strengthening its competitive position in the market.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Swimming River and Jumping Brook treatment plants on April 13, serving customers in Monmouth and Ocean counties while ensuring compliance with EPA and NJDEP standards.
- Maintenance Cycle: In mid-February, the company temporarily switched to chlorine for about eight weeks as part of its annual maintenance program, during which some customers may have noticed a slight chlorine taste.
- Customer Impact: The treatment change affects numerous communities, including Aberdeen, Asbury Park, and Middletown, ensuring safe drinking water for approximately 3 million residents.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the state, employing 875 staff dedicated to providing safe and reliable water and wastewater services.
See More
Illinois American Water Updates Customer Contact Information for Alerts
- Customer Information Update: Illinois American Water urges customers to update their contact information via the MyWater online portal to ensure timely receipt of emergency alerts and notifications about community services, particularly regarding water main replacements and planned maintenance.
- Service Commitment: Vice President Brian Eisenloeffel emphasizes that keeping contact information current is crucial for receiving timely notifications about service disruptions, which not only enhances customer experience but also strengthens the company's reputation for reliability in service delivery.
- Financial Assistance Programs: The company reminds customers facing financial hardships that they may be eligible for various assistance programs, further demonstrating its commitment to community support and responsibility in helping customers navigate financial challenges.
- Company Background: American Water, the largest regulated water and wastewater utility in the U.S., serves approximately 14 million people and boasts a 140-year history, showcasing its leadership in the industry and long-term commitment to customer service.
See More
Water Utilities Shares Decline in Market
- Market Weakness: Water utilities shares collectively fell by about 0.4% on Tuesday, indicating a weak performance in the sector that may undermine investor confidence.
- Stock Drag: American Water Works saw a decline of approximately 1.6%, while Essential Utilities dropped by about 1.4%, making them the primary contributors to the sector's downturn, reflecting market concerns over their future growth prospects.
- Industry Trends: The decline in water utilities stocks may be linked to the overall economic environment and rising interest rates, as investors could be cautious about highly leveraged utility companies, impacting their financing capabilities and profit outlook.
- Investor Sentiment: The poor performance of water utilities stocks may lead investors to reassess their portfolios, shifting towards better-performing sectors, which could affect capital inflows into the industry.
See More
Virginia American Water Donates Over $357,000 in 2025 Charitable Contributions
- Total Charitable Contributions: In 2025, Virginia American Water provided over $20,500 through grants and charitable contributions to nine organizations, and with employee donations of $13,389 and $323,800 from the American Water Charitable Foundation, the total support reached $357,000 benefiting 108 organizations.
- Employee Engagement: Employees raised $46,279 and volunteered 563 hours through the Foundation's Employee Volunteer and Matching Gift Program, demonstrating strong community involvement and support from the workforce.
- Community Assistance Programs: The company contributed $7,000 to seven local fire and rescue organizations and $13,000 to its H2O Help to Others assistance program in 2025, showcasing its commitment to helping customers with their water bills.
- Long-term Investment: Since 2012, the American Water Charitable Foundation has invested over $25 million in grants and matching gifts to eligible organizations in served communities, focusing on three pillars: Water, People, and Communities, aimed at enhancing community quality of life.
See More
American Water Charitable Foundation Assists 1,250 Households
- Funding Support: The American Water Charitable Foundation distributed $250,000 through its Keep Communities Flowing® Fund to assist 1,250 eligible households in New Jersey with utility bills, aiming to alleviate financial stress and improve quality of life.
- Project Impact: By streamlining the application process, the initiative removed barriers for families facing financial hardship, allowing participants to choose the utility provider that best met their needs, directly benefiting over 1,000 families.
- Collaborative Model: New Jersey Department of Health Acting Commissioner Raynard E. Washington noted that the project demonstrated how combining philanthropic investment, trusted WIC infrastructure, and innovative technology can deliver timely direct relief, with potential for future expansion.
- Future Expansion Plans: The American Water Charitable Foundation is planning to expand the initiative into Pennsylvania and continue exploring collaboration opportunities with technology company Promise to enhance efficient delivery of assistance to low-income households.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Swimming River and Jumping Brook treatment plants on April 13, ensuring compliance with EPA and NJDEP drinking water standards and enhancing water safety.
- Maintenance Implementation: During the annual maintenance in mid-February, the company temporarily shifted from chloramines to chlorine for about eight weeks, during which some customers may have noticed a chlorine taste in their water.
- Wide Service Impact: This treatment change affects customers in over 30 communities across Monmouth and Ocean counties, ensuring safe drinking water for approximately 3 million residents.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the state with 875 employees dedicated to providing safe and reliable water and wastewater services, thereby strengthening its competitive position in the market.
See More
New Jersey American Water Resumes Chloramine Treatment
- Treatment Resumption: New Jersey American Water will resume using chloramines at its Swimming River and Jumping Brook treatment plants on April 13, serving customers in Monmouth and Ocean counties while ensuring compliance with EPA and NJDEP standards.
- Maintenance Cycle: In mid-February, the company temporarily switched to chlorine for about eight weeks as part of its annual maintenance program, during which some customers may have noticed a slight chlorine taste.
- Customer Impact: The treatment change affects numerous communities, including Aberdeen, Asbury Park, and Middletown, ensuring safe drinking water for approximately 3 million residents.
- Company Overview: New Jersey American Water, a subsidiary of American Water, is the largest regulated water utility in the state, employing 875 staff dedicated to providing safe and reliable water and wastewater services.
See More
Illinois American Water Updates Customer Contact Information for Alerts
- Customer Information Update: Illinois American Water urges customers to update their contact information via the MyWater online portal to ensure timely receipt of emergency alerts and notifications about community services, particularly regarding water main replacements and planned maintenance.
- Service Commitment: Vice President Brian Eisenloeffel emphasizes that keeping contact information current is crucial for receiving timely notifications about service disruptions, which not only enhances customer experience but also strengthens the company's reputation for reliability in service delivery.
- Financial Assistance Programs: The company reminds customers facing financial hardships that they may be eligible for various assistance programs, further demonstrating its commitment to community support and responsibility in helping customers navigate financial challenges.
- Company Background: American Water, the largest regulated water and wastewater utility in the U.S., serves approximately 14 million people and boasts a 140-year history, showcasing its leadership in the industry and long-term commitment to customer service.
See More
Water Utilities Shares Decline in Market
- Market Weakness: Water utilities shares collectively fell by about 0.4% on Tuesday, indicating a weak performance in the sector that may undermine investor confidence.
- Stock Drag: American Water Works saw a decline of approximately 1.6%, while Essential Utilities dropped by about 1.4%, making them the primary contributors to the sector's downturn, reflecting market concerns over their future growth prospects.
- Industry Trends: The decline in water utilities stocks may be linked to the overall economic environment and rising interest rates, as investors could be cautious about highly leveraged utility companies, impacting their financing capabilities and profit outlook.
- Investor Sentiment: The poor performance of water utilities stocks may lead investors to reassess their portfolios, shifting towards better-performing sectors, which could affect capital inflows into the industry.
See More
Virginia American Water Donates Over $357,000 in 2025 Charitable Contributions
- Total Charitable Contributions: In 2025, Virginia American Water provided over $20,500 through grants and charitable contributions to nine organizations, and with employee donations of $13,389 and $323,800 from the American Water Charitable Foundation, the total support reached $357,000 benefiting 108 organizations.
- Employee Engagement: Employees raised $46,279 and volunteered 563 hours through the Foundation's Employee Volunteer and Matching Gift Program, demonstrating strong community involvement and support from the workforce.
- Community Assistance Programs: The company contributed $7,000 to seven local fire and rescue organizations and $13,000 to its H2O Help to Others assistance program in 2025, showcasing its commitment to helping customers with their water bills.
- Long-term Investment: Since 2012, the American Water Charitable Foundation has invested over $25 million in grants and matching gifts to eligible organizations in served communities, focusing on three pillars: Water, People, and Communities, aimed at enhancing community quality of life.
See More
