Customers Bank Achieves 2025 NPS of 81, Up 8 Points
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jan 14 2026
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Source: Businesswire
- Customer Satisfaction Boost: Customers Bank announced a 2025 Net Promoter Score (NPS) of 81, an 8-point increase from last year's 73, showcasing its customer-centric service model's competitive advantage in the financial services sector.
- Trust and Culture: CEO Sam Sidhu emphasized that the NPS increase reflects client trust and the team's dedication in every interaction, indicating that exceptional service is a vital part of the bank's culture.
- Industry Leadership: Customers Bank's NPS score ranks among the top in all industries, demonstrating its long-term commitment to providing personalized, tech-enabled solutions and responsive service that empower clients to grow and adapt to market changes.
- Investment in Technology and Team: The bank continues to invest in its team and technology to ensure clients receive consistent and exceptional experiences, thereby enhancing customer loyalty and driving long-term value creation.
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Analyst Views on CUBI
Wall Street analysts forecast CUBI stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for CUBI is 84.23 USD with a low forecast of 68.00 USD and a high forecast of 95.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
8 Analyst Rating
5 Buy
3 Hold
0 Sell
Moderate Buy
Current: 76.510
Low
68.00
Averages
84.23
High
95.00
Current: 76.510
Low
68.00
Averages
84.23
High
95.00
About CUBI
Customers Bancorp, Inc. is a bank holding company engaged in banking activities through its wholly owned subsidiary, Customers Bank (the Bank). The Bank provides banking products, primarily loans and deposits, to businesses and consumers through its branches, limited production offices and administrative offices in Berks County and Southeastern Pennsylvania, New York, Hamilton, New Jersey, Massachusetts, and other locations. It also administratively supports loans and other financial products, including equipment finance leases, to customers. It also serves specialized businesses nationwide, including its mortgage finance loans, commercial equipment financing, SBA lending, specialized lending and consumer loans through relationships with fintech companies. It also offers digital banking to commercial and consumer businesses nationwide. Its specialized lending includes fund finance, real estate specialty finance, technology and venture, healthcare and financial institutions groups.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Customers Bank Appoints New COO Effective January 2026
- Executive Appointment: Customers Bank has appointed Steve Wyremski as Chief Operating Officer, effective January 26, 2026, recognizing his leadership capabilities after serving as a strategic advisor since 2024.
- Rich Background: Prior to joining Customers Bank, Wyremski was the CFO of a New York-based commercial bank with over $100 billion in assets, bringing extensive financial management experience that can enhance the bank's operational efficiency.
- Strategic Growth Targets: Customers Bancorp aims for 8-12% loan and deposit growth in 2026, indicating a strategic focus on expansion driven by payments and AI, which is expected to strengthen its competitive position in the market.
- Earnings Preview: Customers Bancorp is set to release its Q4 2025 earnings report, with investors keenly awaiting performance insights and future growth potential, which could further influence shareholder confidence and market expectations.
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Customers Bancorp (CUBI) Reports Q4 2025 Earnings with Core EPS of $7.61, Strong Growth Metrics
- Core Earnings Growth: Customers Bancorp reported a core EPS of $7.61 for Q4 2025, a 36% increase from $5.60 in 2024, indicating a significant enhancement in profitability and reinforcing its market position.
- Deposit and Loan Growth: The company achieved a $2 billion (10%) increase in deposits and a 15% rise in loans for 2025, reflecting robust performance from its core commercial banking operations and sustained market demand, which is expected to lay the groundwork for future revenue growth.
- Payments Platform Expansion: The cubiX payments platform processed $2 trillion in payment volume in 2025, a 30% year-over-year increase, positioning Customers Bancorp as the largest commercial payments network in the U.S., thereby enhancing its competitiveness in the fintech sector.
- 2026 Outlook: Management anticipates loan and deposit growth of 8% to 12% in 2026, with plans to increase net interest income to between $800 million and $830 million, demonstrating confidence in future growth and a clear strategic roadmap.
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