CGI Launches New AI Features to Enhance Collections Efficiency
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 7 hours ago
0mins
Should l Buy GIB?
Source: Newsfilter
- Efficiency Boost: CGI's integration of AI capabilities within its cloud-native Credit Studio platform is expected to reduce after-call work by 30%, allowing collections agents to focus more on customer interactions, thereby enhancing overall operational efficiency and customer retention.
- Significant Productivity Gains: The 'Ask Cleo' AI knowledge assistant enables collectors to ask questions in natural language and instantly access account information, which is projected to improve agent productivity by 20%, further enhancing the performance of the collections team.
- Real-Time Support Features: The upcoming Agent Assist capability will provide real-time prompts and guided next steps, with expected outcomes including a 20% increase in promise-to-pay conversion rates and a 20% reduction in agent attrition, thereby strengthening team stability and efficiency.
- Compliance and Transparency: CGI's AI capabilities align with clients' governance, risk, and compliance frameworks, ensuring that all AI-driven insights and recommendations are delivered within the platform, supporting audit-ready documentation and enhancing transparency to help organizations confidently scale AI adoption.
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Analyst Views on GIB
Wall Street analysts forecast GIB stock price to rise
7 Analyst Rating
4 Buy
3 Hold
0 Sell
Moderate Buy
Current: 72.580
Low
81.00
Averages
129.22
High
270.00
Current: 72.580
Low
81.00
Averages
129.22
High
270.00
About GIB
CGI Inc. is a Canada-based independent information technology (IT) and business consulting services company. It delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. Its segments include Western and Southern Europe (France, Portugal and Spain); United States (U.S.) Commercial and State Government; U.S. Federal; Canada; Scandinavia, Northwest and Central-East Europe (primarily Sweden, Netherlands, Norway, Denmark and Czech Republic); United Kingdom (U.K.) and Australia; Germany; Finland, Poland and Baltics; and Asia Pacific Global Delivery Centers of Excellence (mainly India and Philippines) (Asia Pacific). It works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. It also has a presence in other European countries and Morocco.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
CGI Launches New AI Capabilities to Enhance Collections Efficiency
- AI Integration in Collections: CGI's new AI capabilities launched within its cloud-native CGI Credit Studio platform aim to enhance recovery performance and operational efficiency for collections organizations by embedding AI directly into daily workflows, allowing agents to focus on meaningful customer interactions rather than manual tasks, thereby boosting productivity and customer retention.
- Enhanced Compliance and Transparency: The new AI features support a human-in-the-loop (HITL) approach, ensuring audit-ready documentation and transparency, which helps organizations confidently scale AI adoption in highly regulated environments while minimizing operational risks.
- Significant Business Impact: CGI's AI capabilities not only increase consistency and efficiency across collections operations but also drive stronger recoveries through improved documentation quality and execution efficiency, directly impacting clients' financial health and satisfaction.
- Strengthening Industry Leadership: With 94,000 professionals and a global delivery network, CGI is committed to transforming AI from experimentation to measurable business value, further solidifying its leadership position in complex industries such as financial services, government, and manufacturing.
See More
CGI Launches New AI Features to Enhance Collections Efficiency
- Efficiency Boost: CGI's integration of AI capabilities within its cloud-native Credit Studio platform is expected to reduce after-call work by 30%, allowing collections agents to focus more on customer interactions, thereby enhancing overall operational efficiency and customer retention.
- Significant Productivity Gains: The 'Ask Cleo' AI knowledge assistant enables collectors to ask questions in natural language and instantly access account information, which is projected to improve agent productivity by 20%, further enhancing the performance of the collections team.
- Real-Time Support Features: The upcoming Agent Assist capability will provide real-time prompts and guided next steps, with expected outcomes including a 20% increase in promise-to-pay conversion rates and a 20% reduction in agent attrition, thereby strengthening team stability and efficiency.
- Compliance and Transparency: CGI's AI capabilities align with clients' governance, risk, and compliance frameworks, ensuring that all AI-driven insights and recommendations are delivered within the platform, supporting audit-ready documentation and enhancing transparency to help organizations confidently scale AI adoption.
See More
CGI Partners with Caisse Alliance for 10-Year Digital Banking Modernization
- Digital Banking Upgrade: CGI has signed a 10-year agreement with Caisse Alliance to modernize its member digital banking platform through the deployment of ebankIT's nXP solution, which is expected to significantly enhance the service capabilities of Caisse Alliance's Allia digital banking platform.
- Collaborative Integration Advantage: CGI and ebankIT will work together on the integration and configuration of the nXP platform, leveraging industry expertise and proven product capabilities to ensure a secure, scalable, and resilient digital banking solution that meets evolving market demands.
- Enhanced Digital Services: This partnership will not only improve the quality of digital services offered by Caisse Alliance but also enhance customer experience through technological innovation, positioning them more favorably in the competitive fintech landscape.
- Long-Term Strategic Investment: CGI's initiative reflects its long-term commitment to the fintech sector, aiming to drive growth and development for Caisse Alliance in the digital banking business through ongoing technological investments.
See More
CGI Strata Enterprise Receives Certification
- Certification Recognition: CGI's Strata Enterprise solution has been awarded the Arum Approved System certification by Arum Global, indicating its exceptional performance in complex collections and debt recovery decision-making, thereby enhancing client confidence and decision transparency.
- Enhanced Decision-Making: The solution, delivered through the CGI Credit Studio platform, enables clients to accelerate collections and recoveries while optimizing credit decisions, leveraging predictive intelligence to improve operational efficiency and gain a competitive edge in the market.
- Technological Advantages: Arum Global's review highlighted Strata Enterprise's significant strengths in high-speed decision-making, scalability in cloud environments, and robust integration options, further solidifying its competitive position in the industry.
- Market Position Strengthening: As one of the largest independent IT and business consulting firms globally, CGI continues to drive digital transformation with the support of 94,000 professionals, reporting a Fiscal 2025 revenue of CA$15.91 billion, showcasing strong market performance.
See More
CGI Strata Enterprise Receives Arum Certification
- Certification Recognition: CGI's Strata Enterprise solution has been awarded the Arum Approved System certification following an independent review, indicating its excellence in complex collections and debt recovery decision-making, thereby enhancing client confidence and decision transparency.
- Enhanced Decision-Making: The solution, delivered through the CGI Credit Studio platform, enables clients to accelerate collections and recoveries while optimizing credit decisions, leveraging predictive intelligence seamlessly across multiple channels to improve operational efficiency.
- Flexible Deployment: Strata Enterprise supports various deployment options from mainframe to cloud, allowing organizations to modernize their systems without forced migrations, thus enhancing technical adaptability and business flexibility.
- Business Strategy Design: The system empowers non-technical users to create and manage decision strategies, combined with technical extensibility, ensuring that businesses remain competitive in rapidly changing markets.
See More
CGI Achieves Gold Tier Status in Databricks Partner Program
- Gold Tier Achievement: CGI has achieved Gold tier status in the Databricks Brickbuilder Partner Program, reflecting its expertise in data modernization and governance, which is expected to enhance client trust and business collaboration.
- Industry Specialization Recognition: CGI earned Brickbuilder Specializations in Security & Governance and Manufacturing, Transportation & Energy, showcasing its deep industry knowledge and ability to accelerate data-driven decision-making for clients.
- Global Delivery Network: With partnerships with over 150 technology companies, CGI leverages its Databricks alliance to help clients build scalable data foundations, operationalizing analytics and AI use cases to improve operational efficiency and decision-making quality.
- Financial Performance: CGI reported revenue of CA$15.91 billion for fiscal 2025, and with a global network of 94,000 professionals, it continues to drive digital transformation and enhance its competitive position in the market.
See More
CGI Launches New AI Capabilities to Enhance Collections Efficiency
- AI Integration in Collections: CGI's new AI capabilities launched within its cloud-native CGI Credit Studio platform aim to enhance recovery performance and operational efficiency for collections organizations by embedding AI directly into daily workflows, allowing agents to focus on meaningful customer interactions rather than manual tasks, thereby boosting productivity and customer retention.
- Enhanced Compliance and Transparency: The new AI features support a human-in-the-loop (HITL) approach, ensuring audit-ready documentation and transparency, which helps organizations confidently scale AI adoption in highly regulated environments while minimizing operational risks.
- Significant Business Impact: CGI's AI capabilities not only increase consistency and efficiency across collections operations but also drive stronger recoveries through improved documentation quality and execution efficiency, directly impacting clients' financial health and satisfaction.
- Strengthening Industry Leadership: With 94,000 professionals and a global delivery network, CGI is committed to transforming AI from experimentation to measurable business value, further solidifying its leadership position in complex industries such as financial services, government, and manufacturing.
See More
CGI Launches New AI Features to Enhance Collections Efficiency
- Efficiency Boost: CGI's integration of AI capabilities within its cloud-native Credit Studio platform is expected to reduce after-call work by 30%, allowing collections agents to focus more on customer interactions, thereby enhancing overall operational efficiency and customer retention.
- Significant Productivity Gains: The 'Ask Cleo' AI knowledge assistant enables collectors to ask questions in natural language and instantly access account information, which is projected to improve agent productivity by 20%, further enhancing the performance of the collections team.
- Real-Time Support Features: The upcoming Agent Assist capability will provide real-time prompts and guided next steps, with expected outcomes including a 20% increase in promise-to-pay conversion rates and a 20% reduction in agent attrition, thereby strengthening team stability and efficiency.
- Compliance and Transparency: CGI's AI capabilities align with clients' governance, risk, and compliance frameworks, ensuring that all AI-driven insights and recommendations are delivered within the platform, supporting audit-ready documentation and enhancing transparency to help organizations confidently scale AI adoption.
See More
CGI Partners with Caisse Alliance for 10-Year Digital Banking Modernization
- Digital Banking Upgrade: CGI has signed a 10-year agreement with Caisse Alliance to modernize its member digital banking platform through the deployment of ebankIT's nXP solution, which is expected to significantly enhance the service capabilities of Caisse Alliance's Allia digital banking platform.
- Collaborative Integration Advantage: CGI and ebankIT will work together on the integration and configuration of the nXP platform, leveraging industry expertise and proven product capabilities to ensure a secure, scalable, and resilient digital banking solution that meets evolving market demands.
- Enhanced Digital Services: This partnership will not only improve the quality of digital services offered by Caisse Alliance but also enhance customer experience through technological innovation, positioning them more favorably in the competitive fintech landscape.
- Long-Term Strategic Investment: CGI's initiative reflects its long-term commitment to the fintech sector, aiming to drive growth and development for Caisse Alliance in the digital banking business through ongoing technological investments.
See More
CGI Strata Enterprise Receives Certification
- Certification Recognition: CGI's Strata Enterprise solution has been awarded the Arum Approved System certification by Arum Global, indicating its exceptional performance in complex collections and debt recovery decision-making, thereby enhancing client confidence and decision transparency.
- Enhanced Decision-Making: The solution, delivered through the CGI Credit Studio platform, enables clients to accelerate collections and recoveries while optimizing credit decisions, leveraging predictive intelligence to improve operational efficiency and gain a competitive edge in the market.
- Technological Advantages: Arum Global's review highlighted Strata Enterprise's significant strengths in high-speed decision-making, scalability in cloud environments, and robust integration options, further solidifying its competitive position in the industry.
- Market Position Strengthening: As one of the largest independent IT and business consulting firms globally, CGI continues to drive digital transformation with the support of 94,000 professionals, reporting a Fiscal 2025 revenue of CA$15.91 billion, showcasing strong market performance.
See More
CGI Strata Enterprise Receives Arum Certification
- Certification Recognition: CGI's Strata Enterprise solution has been awarded the Arum Approved System certification following an independent review, indicating its excellence in complex collections and debt recovery decision-making, thereby enhancing client confidence and decision transparency.
- Enhanced Decision-Making: The solution, delivered through the CGI Credit Studio platform, enables clients to accelerate collections and recoveries while optimizing credit decisions, leveraging predictive intelligence seamlessly across multiple channels to improve operational efficiency.
- Flexible Deployment: Strata Enterprise supports various deployment options from mainframe to cloud, allowing organizations to modernize their systems without forced migrations, thus enhancing technical adaptability and business flexibility.
- Business Strategy Design: The system empowers non-technical users to create and manage decision strategies, combined with technical extensibility, ensuring that businesses remain competitive in rapidly changing markets.
See More
CGI Achieves Gold Tier Status in Databricks Partner Program
- Gold Tier Achievement: CGI has achieved Gold tier status in the Databricks Brickbuilder Partner Program, reflecting its expertise in data modernization and governance, which is expected to enhance client trust and business collaboration.
- Industry Specialization Recognition: CGI earned Brickbuilder Specializations in Security & Governance and Manufacturing, Transportation & Energy, showcasing its deep industry knowledge and ability to accelerate data-driven decision-making for clients.
- Global Delivery Network: With partnerships with over 150 technology companies, CGI leverages its Databricks alliance to help clients build scalable data foundations, operationalizing analytics and AI use cases to improve operational efficiency and decision-making quality.
- Financial Performance: CGI reported revenue of CA$15.91 billion for fiscal 2025, and with a global network of 94,000 professionals, it continues to drive digital transformation and enhance its competitive position in the market.
See More
