Salesforce Unveils Agentforce 2dx: AI Agents That Work Beyond Chatbots
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 05 2025
0mins
Source: Benzinga
Introduction of Agentforce 2dx: Salesforce has launched Agentforce 2dx, a digital labor platform that integrates autonomous AI agents into business operations, featuring low-code and pro-code tools for developers to configure and deploy these agents efficiently.
Launch of AgentExchange: The company also introduced AgentExchange, a marketplace for AI agent deployment with over 200 partners, offering ready-to-use templates and actions while ensuring security and customer-reviewed solutions for seamless integration across industries.
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Analyst Views on CRM
Wall Street analysts forecast CRM stock price to rise
39 Analyst Rating
29 Buy
9 Hold
1 Sell
Moderate Buy
Current: 176.310
Low
223.00
Averages
326.40
High
405.00
Current: 176.310
Low
223.00
Averages
326.40
High
405.00
About CRM
Salesforce, Inc. is a customer relationship management (CRM) technology company. Its artificial intelligence (AI) powered Agentforce 360 Platform offers sales, service, marketing, commerce, collaboration, data management, integration, analytics, and information technology (IT) service solutions. It enables customers to build and deploy digital labor for employees and customers, leveraging autonomous AI agents across business functions. Its service offerings include Agentforce Sales, Agentforce Service, Agentforce 360 Platform, Slack and Others. The Agentforce Sales provides sales capabilities and tools built for organizations across prospecting, sales engagement, team collaboration, sales analytics and AI, sales programs, sales performance, partner management, and revenue and orders. The Agentforce Service provides field service solutions that enable companies to connect service agents, dispatchers and mobile employees through platform to schedule, dispatch and manage jobs.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Earnings Reports: Salesforce is set to release its quarterly earnings on Wednesday, with analysts anticipating that macroeconomic uncertainties and delays in new contract signings may extend sales cycles, potentially impacting the company's growth outlook.
- Consumer Spending Data: The Personal Consumption Expenditures (PCE) report will be released on Thursday, with economists forecasting a 0.5% increase in April, indicating that consumer spending remains robust, albeit slower than March's figures.
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See More
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- IPO Developments: OpenAI is reportedly preparing to file for an IPO next week in collaboration with bankers, which could mark one of the largest public debuts in history, reflecting strong market interest and investment enthusiasm in the AI sector.
- Earnings Reports: Salesforce is set to release its quarterly earnings on Wednesday, with analysts anticipating that macroeconomic uncertainties and delays in new contract signings may extend sales cycles, potentially impacting the company's growth outlook.
- Consumer Spending Data: The Personal Consumption Expenditures (PCE) report will be released on Thursday, with economists forecasting a 0.5% increase in April, indicating that consumer spending remains robust, albeit slower than March's figures.
- Retail Performance Focus: On Thursday, earnings from Costco, Best Buy, and Dollar General will provide insights into the health of the retail sector, with investors closely monitoring these results to assess consumer confidence and spending trends.
See More
Market Insights and Reflections from the Investing Club
- Apple's Record High: Apple's stock closed at nearly $309 last Friday, marking a year-to-date increase of approximately 13.5%, which not only reflects its strong market performance but also indicates investor confidence in its future growth, despite concerns over CEO Tim Cook's impending retirement.
- Nvidia's Challenges: Despite Nvidia's impressive recent earnings report, its stock price has noticeably declined, indicating that even strong performance cannot shield it from short-term market fluctuations, suggesting a need to reassess its capital allocation strategy to regain investor confidence.
- Nike's Survival Opportunity: Nike has been granted a chance to hold on after its last earnings call, facing pressure but still having the potential to restore investor confidence through improved performance, indicating a cautiously optimistic market outlook for its future.
- Importance of Capital Returns: Analysts emphasize that Nvidia must adopt a more aggressive capital return strategy, including increasing dividends and stock buybacks, to bolster shareholder trust and enhance stock prices, a strategy validated by Apple's successful experience.
See More
Veeva Systems Vault Platform Continues Strong Growth
- Significant Customer Growth: Veeva Systems' Vault CRM platform now has over 125 customers live, including multiple top-20 biopharma companies globally, indicating increased market confidence in its cloud ecosystem and positioning the company for sustained long-term growth.
- Strengthened Strategic Partnerships: Novo Nordisk selected Vault CRM in January 2026 to enhance commercial execution, while Roche and Merck expanded their partnerships with Veeva to adopt Vault CRM for critical product launch cycles, further solidifying Veeva's position in the industry.
- AI-Driven Transformation: The integration of Vault CRM with Veeva AI is accelerating the industry's shift towards agentic CRM and AI-powered commercial engagement, which not only enhances customer engagement but may also lead to increased market share for the company.
- Robust Financial Performance: Despite VEEV's stock price declining by 28.6% year-to-date, its price-to-book ratio stands at 3.63, below the industry average, and the fiscal 2027 earnings estimate suggests a 9.4% improvement, indicating the company's ongoing appeal in terms of innovation and financial health.
See More
Wall Street Trading Week Outlook and Focus
- Salesforce Earnings Outlook: Salesforce is set to report earnings on Wednesday, with market concerns about its AI business still prevalent; analysts expect revenue of $11.05 billion and EPS of $3.12, and strong revenue growth could alleviate worries about slowing growth in its legacy business.
- Costco Membership Renewal Challenges: Costco will report earnings on Thursday, with expected revenue of $69.73 billion and EPS of $4.93; while high oil prices may pressure profit margins, its membership model and bulk selling strategy are likely to attract consumers, especially during periods of rising gas prices.
- Economic Data Focus: The personal consumption expenditures (PCE) price index will be released on Thursday, with a year-over-year increase expected at 3.8% and a core increase of 3.3%, which will influence the Federal Reserve's rate hike decisions, leaving the market uncertain about future rate changes.
- Investor Conference Season: This week marks the start of investor conference season, with Boeing, Johnson & Johnson, and others attending the Bernstein Strategic Decisions Conference, where analyst questions may reveal insights into market perceptions of company futures, making it a key event to watch.
See More
Earnings Calendar Highlights Strength in Financials and Select Industries
- Strong Earnings Preview: Among the 166 companies set to report, Diana Shipping (DSX) and National Bank of Canada (NTIOF) stand out, indicating robust trends in marine transportation and banking that could drive stock price increases.
- Financial Sector Dominance: High ratings for Royal Bank of Canada (RY), Bank of Montreal (BMO), and Bank of Nova Scotia (BNS) in upcoming earnings reflect supportive trends in diversified banking, potentially boosting investor confidence in the sector.
- Tech Sector Pressure: While tech names like Autodesk (ADSK) and Synopsys (SNPS) show strength, laggards like Pony AI (PONY) and Alarum Technologies (ALAR) signal ongoing pressure in software segments, suggesting challenges that may affect overall market sentiment.
- Consumer Weakness: Companies like Build-A-Bear Workshop (BBW) and MINISO Group (MNSO) rank low in upcoming earnings, reflecting softness in the retail sector that could lead to a cautious investor outlook on consumer goods.
See More
Market Focus on Enterprise Software and AI Infrastructure Amid Earnings Reports
- Enterprise Software Leaders: Salesforce (CRM) is set to report its Q1 FY2027 results, with investors keenly watching whether its Agentforce AI platform can sustain growth momentum, particularly following a strong performance in FY2026 that could drive revenue acceleration.
- Cybersecurity Outlook: Zscaler (ZS) will release its Q3 FY2026 earnings, with the market closely monitoring accelerating AI security demand and large enterprise deal momentum to assess if the stock can achieve a re-rating after prolonged weakness.
- Retail Dynamics: Costco (COST) is expected to report its Q3 FY2026 results, with investors focusing on the performance of its value-driven model amid tariff uncertainties and uneven consumer spending trends, alongside membership growth metrics.
- EV Market Competition: XPeng (XPEV) and Li Auto (LI) will provide further insights into the intensifying competition in China's EV market, particularly regarding the adoption of autonomous driving and broader consumer sentiment shifts.
See More
