TTEC News & Events

TTEC (TTEC) announced a seven-year contract extension with Volkswagen UK (VWAGY), advancing a strategic collaboration focused on delivering class-leading CX and AI-enabled digital transformation across the United Kingdom. Under the renewed agreement, TTEC will continue delivering customer care, case management, connected vehicle support, and AI-enabled omnichannel contact center solutions from operations in Leeds and Cairo, Egypt. The contract supports the Audi, koda, SEAT, CUPRA, Volkswagen Passenger Cars, and Volkswagen Commercial Vehicles brands, to enable a seamless, data-driven experience across the customer lifecycle.

TTEC Holdings (TTEC) announced that TTEC Digital has signed a strategic collaboration agreement with Amazon Web Services (AMZN), with plans to accelerate Amazon Connect adoption through AI-powered customer experience transformation.

Reports Q1 revenue $496.18M, consensus $493.69M. "While our performance this quarter was impacted by timing shifts across the business, our commitment to our annual plan is steadfast. Our momentum moving into the balance of the year with recent exciting new client wins and embedded base growth in our diversified portfolio, gives us confidence that we are on our way to achieving our full year objectives," commented Ken Tuchman, chairman and chief executive officer, TTEC.

Backs FY26 revenue view $2.01B-$2.06B, consensus $2.03B. Backs FY26 adjusted EBITDA view $220M-$240M. "Our first quarter financial results were slightly below expectations across both segments, primarily due to timing factors. In TTEC Digital, we signed significant new professional services engagements with a large portion phased late in the quarter, impacting near-term revenue and profitability. With this sales momentum and a growing pipeline, we are confident we will deliver meaningful growth in our diversified practices throughout the remainder of the year. In TTEC Engage, we continue to focus on profit optimization through the rationalization of certain underperforming clients, infusing AI-technology into business process enhancements, and growing our offshore revenue mix. These initiatives are anticipated to deliver profitability improvements throughout the remainder of the year," commented Kenny Wagers, chief financial officer of TTEC.