MCHX News & Events

Reports Q1 revenue $10.6M vs. $11.4M last year. Troy Hartless, President of Marchex, commented, "We believe Marchex is a meaningful AI beneficiary based on how rapidly we are now able to leverage AI to develop and deploy new products into our customer base that can deliver high customer value and significant new company revenue opportunities. In the first quarter of 2026, through our collaboration framework with Archenia, we continued developing and selling the initial key products that most leverage our strategic insights into AI-based action and outcome solutions, which have seen very encouraging initial adoption within our existing customer base. While we operate in a rapidly evolving and dynamic industry with uncertainties, our sales efforts and customer interactions to date continue to reinforce our belief that we are now in a strong position with our ability to leverage new AI-based capabilities across the customer acquisition and optimization journey with highly impactful insight, action and outcome-based solutions."

Marchex launched Agent Behaviors, a new solution that delivers detailed agent performance analysis and recommendations to help franchises, dealers, and other organizations book more appointments, increase sales, and improve customer satisfaction. Agent performance has a direct impact on whether customer conversations convert into booked appointments and positive experiences. According to Marchex analysis, agents who demonstrated exemplary behavioral competencies achieve significantly higher appointment rates than those with lower ratings. For many organizations, agent performance has traditionally been difficult to measure at scale. Without granular data, agent coaching remains relatively generic and performance issues surface too late to address. Marchex's Agent Behaviors solution offers a scalable alternative to traditional coaching and quality assurance methods and provides a leading indicator for business leaders to identify performance issues before appointment rates or customer satisfaction scores are adversely impacted. As organizations place heightened emphasis on converting inbound leads and delivering enhanced customer experience, gaining insight into the dynamics of customer conversations is essential. Agent Behaviors enables organizations to pinpoint actions that impact whether a conversation leads to a scheduled appointment or results in a missed opportunity.

Marchex announced that the Marchex Engage Platform, a new AI-powered platform designed to help businesses scale conversation analytics, identify performance gaps, and take action to drive revenue growth is now broadly available to customers, including Marketing Edge Advantage customers. The Marchex Engage Platform helps organizations deliver improved marketing, sales, and operational performance through a centralized experience that supports users from corporate leaders to individual rooftops across industries. The updated availability of the Marchex Engage Platform includes KPI dashboards, configurable analytics, industry benchmarking, and personalized recommendations.

Conflicting accounts over the likelihood of U.S. and Iran coming to the negotiating table continue to whipsaw the market.  For the second time this week, investors faded the opening highs on Wednesday following overnight speculation of an impending truce as optimism gave way to caution, particularly in light of reports that more US troops are heading to the Persian Gulf.  Basic Materials shined among the S&P 500 sectors once again while Energy lagged as the market remains leery of retreat in oil prices from tempered supply risk in the event of a more meaningful progress toward de-escalation.In the opening hour of the evening session, S&P e-minis and Nasdaq 100 contracts are both down 0.1%.  In commodities, WTI Crude Oil sits just above $91 per barrel - slightly higher from U.S. trading close.  Precious metals meanwhile are consolidating Wednesday's strong gains - Gold is above $4,500 and Silver is pulling back below $71.50 per ounce.Check out this evening's top movers from around Wall Street, compiled by The Fly.HIGHER AFTER EARNINGS -Noodles & Companyup 21.0%Navanup 20.3%H.B. Fullerup 0.5%ALSO HIGHER -Hallador Energyup 7.8% after securing 3-year agreement to sell remaining accredited capacityGrocery Outletup 3.5% after insider buyDOWN AFTER EARNINGS -MillerKnolldown 17.7%Worthington Steeldown 12.9%Journey Medicaldown 8.1%Marchexdown 8.1%Celcuitydown 2.9%