Visa Launches Six AI Tools to Streamline Dispute Resolution
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 4 hours ago
0mins
Source: CNBC
- Dispute Resolution Innovation: Visa has launched six new tools designed to leverage artificial intelligence to streamline the credit card dispute process, which is expected to significantly reduce costs and complexities for merchants, issuers, and acquirers while enhancing overall customer experience.
- Surge in Dispute Volume: In 2025, Visa processed over 106 million charge disputes globally, marking a 35% increase since 2019, highlighting the urgent need for efficient processing tools that enhance the company's competitive edge in the market.
- Merchant Support Features: Three of the new tools focus on merchants, enabling them to proactively manage disputes before escalation by providing generative AI responses and detailed order insights, thereby reducing disputes arising from unfamiliar charges and improving customer satisfaction.
- Comprehensive Automation Platform: The other three tools support issuers and acquirers by utilizing predictive AI models for case analysis and establishing an integrated dispute management platform, aiming to shift from reactive to proactive management, thereby enhancing processing efficiency.
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Analyst Views on JPM
Wall Street analysts forecast JPM stock price to rise
19 Analyst Rating
11 Buy
7 Hold
1 Sell
Moderate Buy
Current: 294.160
Low
260.00
Averages
341.38
High
400.00
Current: 294.160
Low
260.00
Averages
341.38
High
400.00
About JPM
JPMorgan Chase & Co. is a financial holding company. The Company is engaged in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. The Company operates through three segments: Consumer & Community Banking (CCB), Commercial & Investment Bank (CIB), and Asset & Wealth Management (AWM). Its CCB segment offers products and services to consumers and small businesses through bank branches, ATMs, digital and telephone banking. Its CIB segment consists of banking and payments and markets and securities services, and offers a suite of investment banking, lending, payments, market-making, financing, custody and securities products and services to a global base of corporate and institutional clients. AWM segment offers investment and wealth management solutions. It offers multi-asset investment management solutions, retirement products and services, brokerage, custody, estate planning, and others.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Educational Programs: The funding will support the launch of real-world learning programs at Morehouse College, Georgia State University, and Spelman College, connecting students with leading clean tech entrepreneurs to cultivate the next generation of clean tech professionals.
- Incubator Development: The initiative will also fund site identification and feasibility planning for Atlanta's first clean tech hardware and testing incubator, addressing the urgent market need for small flexible industrial spaces that assist startups in product validation and team growth.
- Economic Impact: JPMorgan Chase's support not only accelerates the growth of clean tech businesses but also promotes economic diversification and long-term development in Atlanta by establishing a talent pipeline and innovation pipeline, enhancing the region's competitiveness in emerging industries.
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- Rapid Fire Recap: Other stocks mentioned at the end of the video included AMD, American Express, Walt Disney, RH, and Constellation Brands, indicating a focus on a diversified investment portfolio, with Jim Cramer's charitable trust holding positions in both Nike and Boeing.
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Market Watch: Corporate Dynamics and Analysis
- Nike's Disappointing Performance: Despite beating revenue and earnings expectations, Nike issued weak guidance due to inventory issues and a slowdown in North American growth, prompting downgrades from Goldman, JPMorgan, and Bank of America, reflecting market concerns about its future performance.
- RH's Poor Earnings Report: Luxury home furnishings maker RH fell short on key metrics in its fourth quarter, and its current quarter guidance was also weak, impacted by tariffs and a sluggish housing market, leading to an 18% drop in shares, although its full-year cash flow guidance improved, the overall outlook remains bleak.
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- Dispute Resolution Innovation: Visa has launched six new tools designed to leverage artificial intelligence to streamline the credit card dispute process, which is expected to significantly reduce costs and complexities for merchants, issuers, and acquirers while enhancing overall customer experience.
- Surge in Dispute Volume: In 2025, Visa processed over 106 million charge disputes globally, marking a 35% increase since 2019, highlighting the urgent need for efficient processing tools that enhance the company's competitive edge in the market.
- Merchant Support Features: Three of the new tools focus on merchants, enabling them to proactively manage disputes before escalation by providing generative AI responses and detailed order insights, thereby reducing disputes arising from unfamiliar charges and improving customer satisfaction.
- Comprehensive Automation Platform: The other three tools support issuers and acquirers by utilizing predictive AI models for case analysis and establishing an integrated dispute management platform, aiming to shift from reactive to proactive management, thereby enhancing processing efficiency.
See More
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- Analyst Downgrades: Bank of America downgraded Nike from Buy to Neutral and cut its price target from $73 to $55, suggesting a 4% upside, reflecting a pessimistic outlook on future sales growth amid disappointing guidance.
- Delayed Strategic Execution: Nike's 'Win Now' roadmap aimed at reversing declining sales through new wholesale deals and performance innovation has seen slow progress, leading to diminished investor confidence and a shift towards bearish market sentiment.
- Poor Market Performance: Nike's shares have fallen 17% year-to-date, underperforming the broader market, with analysts noting ongoing pressures in international markets (like EMEA and China) and an extended timeline for sales recovery.
See More
Georgia Cleantech Innovation Hub Receives $600,000 Grant for Clean Tech Initiatives
- Funding Amount: The Georgia Cleantech Innovation Hub has received a $600,000 grant from JPMorgan Chase aimed at building the workforce and infrastructure necessary for clean technology, thereby creating business opportunities that save energy, reduce emissions, and improve efficiency.
- Educational Programs: The funding will support the launch of real-world learning programs at Morehouse College, Georgia State University, and Spelman College, connecting students with leading clean tech entrepreneurs to cultivate the next generation of clean tech professionals.
- Incubator Development: The initiative will also fund site identification and feasibility planning for Atlanta's first clean tech hardware and testing incubator, addressing the urgent market need for small flexible industrial spaces that assist startups in product validation and team growth.
- Economic Impact: JPMorgan Chase's support not only accelerates the growth of clean tech businesses but also promotes economic diversification and long-term development in Atlanta by establishing a talent pipeline and innovation pipeline, enhancing the region's competitiveness in emerging industries.
See More
Eli Lilly Gains FDA Approval, Shares Rise
- FDA Drug Approval: Eli Lilly's once-daily GLP-1 pill Foundayo received FDA approval, leading to a 4% rise in shares, which will enhance the company's competitive edge in the obesity treatment market and drive future sales growth.
- Cybersecurity Incident Impact: Hasbro's shares fell over 4% due to a cybersecurity incident involving unauthorized network access, with the company investigating the full impact and implementing protective measures, potentially increasing operational costs in the short term.
- Tobacco Product Delay: Philip Morris International's shares dropped more than 5% after the FDA delayed authorization for nicotine pouch sales, which may hinder the company's future market expansion plans, particularly among new user demographics.
- Semiconductor Buyback Plan: Intel announced a $14.2 billion buyback of a 49% stake in its Ireland Fab 34 joint venture, resulting in a 9% increase in shares, with funding sourced from cash on hand and approximately $6.5 billion in new debt, expected to strengthen its position in the global semiconductor market.
See More
Market Rally Amid Nike Downgrade and Boeing Surge
- Market Rally: Stocks rose again on Wednesday, driven by optimism that the war in Iran may be nearing resolution, with the Nasdaq Composite up approximately 1.5%, while the S&P 500 and Dow Jones Industrial Average also showed solid gains, indicating a recovery in investor confidence.
- Nike Downgrade: Following another disappointing earnings report, Nike was downgraded to a hold-equivalent 2 rating; despite beating revenue and sales expectations, the weak guidance has forced Wall Street to lower future expectations, highlighting ongoing challenges for the company.
- Boeing Share Surge: Boeing shares rallied another 5% on Wednesday after analysts initiated coverage with a buy rating and a price target of $250, reflecting market optimism about future orders, with Jim Cramer expressing strong support for the stock's recovery.
- Rapid Fire Recap: Other stocks mentioned at the end of the video included AMD, American Express, Walt Disney, RH, and Constellation Brands, indicating a focus on a diversified investment portfolio, with Jim Cramer's charitable trust holding positions in both Nike and Boeing.
See More
Market Watch: Corporate Dynamics and Analysis
- Nike's Disappointing Performance: Despite beating revenue and earnings expectations, Nike issued weak guidance due to inventory issues and a slowdown in North American growth, prompting downgrades from Goldman, JPMorgan, and Bank of America, reflecting market concerns about its future performance.
- RH's Poor Earnings Report: Luxury home furnishings maker RH fell short on key metrics in its fourth quarter, and its current quarter guidance was also weak, impacted by tariffs and a sluggish housing market, leading to an 18% drop in shares, although its full-year cash flow guidance improved, the overall outlook remains bleak.
- Arm's Price Target Increase: Wells Fargo raised Arm's price target from $165 to $175, with analysts optimistic about Arm's entry into the data center CPU market with its first in-house silicon offering, reiterating a buy rating, indicating strong market confidence in its competition against Intel and AMD.
- Boeing Stock Rating Upgrade: Wells Fargo upgraded Boeing's stock to buy with a price target of $250, implying over 25% upside from yesterday's close, as analysts favor Boeing's free cash flow recovery and overall turnaround under CEO Kelly Ortberg, suggesting potential returns for investors.
See More
Visa Launches Six AI Tools to Streamline Dispute Resolution
- Dispute Resolution Innovation: Visa has launched six new tools designed to leverage artificial intelligence to streamline the credit card dispute process, which is expected to significantly reduce costs and complexities for merchants, issuers, and acquirers while enhancing overall customer experience.
- Surge in Dispute Volume: In 2025, Visa processed over 106 million charge disputes globally, marking a 35% increase since 2019, highlighting the urgent need for efficient processing tools that enhance the company's competitive edge in the market.
- Merchant Support Features: Three of the new tools focus on merchants, enabling them to proactively manage disputes before escalation by providing generative AI responses and detailed order insights, thereby reducing disputes arising from unfamiliar charges and improving customer satisfaction.
- Comprehensive Automation Platform: The other three tools support issuers and acquirers by utilizing predictive AI models for case analysis and establishing an integrated dispute management platform, aiming to shift from reactive to proactive management, thereby enhancing processing efficiency.
See More
Nike's Weak Sales Guidance Leads to Downgrades
- Sales Guidance Downgrade: Nike expects a sales drop of 2% to 4% in Q4, significantly below Wall Street's 1.9% growth forecast, indicating that its new corporate strategy has not quickly improved product demand, resulting in an almost 11% share price decline.
- Analyst Downgrades: Bank of America downgraded Nike from Buy to Neutral and cut its price target from $73 to $55, suggesting a 4% upside, reflecting a pessimistic outlook on future sales growth amid disappointing guidance.
- Delayed Strategic Execution: Nike's 'Win Now' roadmap aimed at reversing declining sales through new wholesale deals and performance innovation has seen slow progress, leading to diminished investor confidence and a shift towards bearish market sentiment.
- Poor Market Performance: Nike's shares have fallen 17% year-to-date, underperforming the broader market, with analysts noting ongoing pressures in international markets (like EMEA and China) and an extended timeline for sales recovery.
See More
