Unisys Expands Collaboration with Salesforce for Enhanced Field Services
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 3 hours ago
0mins
Should l Buy UIS?
Source: PRnewswire
- Automation Enhancement: Unisys, in collaboration with Salesforce, utilizes Agentforce 360 to manage over 1 million service tickets annually and auto-schedule 70% of field service appointments, significantly boosting service efficiency and customer satisfaction.
- First-Visit Fix Rate Innovation: With the intelligent scheduling engine, Unisys achieves a 95% first-visit fix rate, which not only enhances service quality but also strengthens customer trust in the company's technical support.
- Global Coverage Capability: Unisys manages 7.4 million devices across 120 countries, supported by 7,300 technicians, enabling efficient handling of the complexities of modern IT infrastructures and ensuring operational resilience for clients.
- Industry Leadership: Unisys's technology solutions have measurable impacts across various verticals, including energy and public sectors, driving modernization of critical operations and showcasing its leadership in global IT infrastructure support.
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Analyst Views on UIS
Wall Street analysts forecast UIS stock price to rise
3 Analyst Rating
3 Buy
0 Hold
0 Sell
Strong Buy
Current: 2.610
Low
4.00
Averages
4.00
High
4.00
Current: 2.610
Low
4.00
Averages
4.00
High
4.00
About UIS
Unisys Corporation is a global information technology (IT) solutions company. The Company provides its clients with advice and capabilities to architect, develop, modernize, implement and integrate the technologies that help their organizations. It operates in three segments: Digital Workplace Solutions (DWS), Cloud, Applications & Infrastructure Solutions (CA&I) and Enterprise Computing Solutions (ECS). The DWS segment provides workplace solutions featuring intelligent workplace services, experience management and collaboration tools to support business growth. The CA&I segment provides digital transformation in the areas of cloud migration and management, applications and infrastructure transformation and modernization solutions. The ECS segment provides solutions that harness secure, high-intensity enterprise computing and enable digital services through software-defined operating environments. Its license and support solutions include ClearPath Forward and other services.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Unisys to Release Q1 2026 Financial Results on May 5
- Earnings Release Schedule: Unisys is set to announce its Q1 2026 financial results on May 5, 2026, after market close, which will provide investors with crucial performance metrics to assess the company's financial health.
- Conference Call Details: The company will host a conference call on May 6, 2026, at 8 a.m. EDT to discuss the financial results, allowing investors to dial in and engage directly with management, enhancing investor relations.
- Webcast Replay Availability: A replay of the conference call will be available on the Unisys Investor Website shortly after the call, ensuring that investors who cannot attend live can still access important information, thereby increasing transparency.
- Investor Conference Participation: CEO Mike Thomson will participate in the Needham Technology, Media, & Consumer Conference on May 14, 2026, further strengthening communication with investors and showcasing the company's strategic direction and market potential.
See More
Unisys Expands Collaboration with Salesforce for Enhanced Field Services
- Automation Enhancement: Unisys, in collaboration with Salesforce, utilizes Agentforce 360 to manage over 1 million service tickets annually and auto-schedule 70% of field service appointments, significantly boosting service efficiency and customer satisfaction.
- First-Visit Fix Rate Innovation: With the intelligent scheduling engine, Unisys achieves a 95% first-visit fix rate, which not only enhances service quality but also strengthens customer trust in the company's technical support.
- Global Coverage Capability: Unisys manages 7.4 million devices across 120 countries, supported by 7,300 technicians, enabling efficient handling of the complexities of modern IT infrastructures and ensuring operational resilience for clients.
- Industry Leadership: Unisys's technology solutions have measurable impacts across various verticals, including energy and public sectors, driving modernization of critical operations and showcasing its leadership in global IT infrastructure support.
See More
Unisys to Release Q1 Financial Results on May 5, 2026
- Earnings Release Schedule: Unisys is set to announce its Q1 financial results on May 5, 2026, after the NYSE closes, which will provide investors with critical financial data and performance insights to assess the company's operational status.
- Conference Call Details: The company will hold a conference call on May 6, 2026, at 8 a.m. EDT to discuss the financial results, allowing investors to dial in at 1-844-695-5518 (domestic) or 1-412-902-6749 (international), ensuring transparency and timely communication.
- Webcast Replay Availability: Following the call, Unisys will offer a webcast replay on its investor website, with investors able to listen by dialing 1-855-669-9658 (domestic) or 1-412-317-0088 (international) two hours after the call, enhancing accessibility to important information.
- Investor Conference Participation: CEO Mike Thomson will participate in the Needham Technology, Media, & Consumer Conference on May 14, 2026, and will hold one-on-one meetings with investors on May 13, demonstrating the company's commitment to investor relations and transparency.
See More
Unisys Partners with Worldsys to Enhance AML Capabilities
- Partnership Overview: Unisys has partnered with regulatory technology leader Worldsys to deliver advanced anti-money laundering (AML) capabilities through a comprehensive core banking platform, addressing the evolving techniques of financial crime while helping global financial institutions strengthen compliance processes and mitigate fraud risk.
- Technical Expertise: Operating under ISO 9001 and ISO/IEC 27001 certifications, Worldsys combines its regulatory expertise with Unisys's core banking solutions, effectively supporting AML processes within day-to-day banking operations and enhancing overall operational efficiency.
- Market Reach: The solution caters to a broad range of banking needs, from retail to small and mid-sized enterprise banking, and is supported by a global delivery model that provides local expertise aligned with regulatory requirements and market practices across Latin America, the UK, EMEA, and APAC.
- Strategic Implications: Unisys executives emphasize that transitioning to a proactive fraud strategy will strengthen trust and long-term resilience for financial institutions, with this partnership reflecting the company's commitment to practical innovation aimed at addressing real-world operational challenges.
See More
Unisys Partners with Worldsys to Enhance AML Solutions
- Partnership Announcement: Unisys has partnered with regulatory technology leader Worldsys to deliver advanced anti-money laundering (AML) capabilities through a comprehensive core banking platform, aimed at enhancing compliance processes for global financial institutions while mitigating fraud risk and supporting secure banking operations.
- Compliance and Innovation: With ISO 9001 and ISO/IEC 27001 certifications, Worldsys brings regulatory expertise to Unisys, enabling the provision of AML solutions that meet evolving regulatory requirements without adding operational complexity, thus enhancing practical innovation in compliance.
- Platform Functionality Enhancement: The new platform is designed with a user-first interface to boost employee productivity, while integration with data lakes and third-party systems enhances visibility across banking operations and compliance workflows, supporting informed decision-making.
- Comprehensive Banking Ecosystem: This platform supports end-to-end banking operations, including deposits, loans, cards, payments, collections, and regulatory reporting, aiming to improve customer satisfaction and operational efficiency through service integration.
See More
Unisys Achieves Global Service Desk Recertification
- Quality Improvement: Unisys has successfully achieved biannual recertification of its Global Service Desk through HDI's IT Support Center Certification program, attaining an overall performance and maturity rating of 3.7 out of 4, which exceeds the industry benchmark by 30%, significantly enhancing customer satisfaction and loyalty.
- Strategic Investment Returns: The HDI audit commended Unisys for its strategic investments in AI, automation, and knowledge management solutions, which have driven tangible improvements in service quality and operational efficiency, thereby strengthening its competitive position in the market.
- Leadership Recognition: Unisys Senior Vice President Patrycja Sobera has been named one of HDI's Top 25 Thought Leaders for 2026, marking her third consecutive year on the list, further solidifying the company's leadership status in the industry.
- Commitment to Continuous Innovation: Unisys's service desk agents provide seamless, human-first IT support year-round, and the combination of modernization and operational excellence ensures exceptional service delivery, reinforcing long-term partnerships with clients.
See More
Unisys to Release Q1 2026 Financial Results on May 5
- Earnings Release Schedule: Unisys is set to announce its Q1 2026 financial results on May 5, 2026, after market close, which will provide investors with crucial performance metrics to assess the company's financial health.
- Conference Call Details: The company will host a conference call on May 6, 2026, at 8 a.m. EDT to discuss the financial results, allowing investors to dial in and engage directly with management, enhancing investor relations.
- Webcast Replay Availability: A replay of the conference call will be available on the Unisys Investor Website shortly after the call, ensuring that investors who cannot attend live can still access important information, thereby increasing transparency.
- Investor Conference Participation: CEO Mike Thomson will participate in the Needham Technology, Media, & Consumer Conference on May 14, 2026, further strengthening communication with investors and showcasing the company's strategic direction and market potential.
See More
Unisys Expands Collaboration with Salesforce for Enhanced Field Services
- Automation Enhancement: Unisys, in collaboration with Salesforce, utilizes Agentforce 360 to manage over 1 million service tickets annually and auto-schedule 70% of field service appointments, significantly boosting service efficiency and customer satisfaction.
- First-Visit Fix Rate Innovation: With the intelligent scheduling engine, Unisys achieves a 95% first-visit fix rate, which not only enhances service quality but also strengthens customer trust in the company's technical support.
- Global Coverage Capability: Unisys manages 7.4 million devices across 120 countries, supported by 7,300 technicians, enabling efficient handling of the complexities of modern IT infrastructures and ensuring operational resilience for clients.
- Industry Leadership: Unisys's technology solutions have measurable impacts across various verticals, including energy and public sectors, driving modernization of critical operations and showcasing its leadership in global IT infrastructure support.
See More
Unisys to Release Q1 Financial Results on May 5, 2026
- Earnings Release Schedule: Unisys is set to announce its Q1 financial results on May 5, 2026, after the NYSE closes, which will provide investors with critical financial data and performance insights to assess the company's operational status.
- Conference Call Details: The company will hold a conference call on May 6, 2026, at 8 a.m. EDT to discuss the financial results, allowing investors to dial in at 1-844-695-5518 (domestic) or 1-412-902-6749 (international), ensuring transparency and timely communication.
- Webcast Replay Availability: Following the call, Unisys will offer a webcast replay on its investor website, with investors able to listen by dialing 1-855-669-9658 (domestic) or 1-412-317-0088 (international) two hours after the call, enhancing accessibility to important information.
- Investor Conference Participation: CEO Mike Thomson will participate in the Needham Technology, Media, & Consumer Conference on May 14, 2026, and will hold one-on-one meetings with investors on May 13, demonstrating the company's commitment to investor relations and transparency.
See More
Unisys Partners with Worldsys to Enhance AML Capabilities
- Partnership Overview: Unisys has partnered with regulatory technology leader Worldsys to deliver advanced anti-money laundering (AML) capabilities through a comprehensive core banking platform, addressing the evolving techniques of financial crime while helping global financial institutions strengthen compliance processes and mitigate fraud risk.
- Technical Expertise: Operating under ISO 9001 and ISO/IEC 27001 certifications, Worldsys combines its regulatory expertise with Unisys's core banking solutions, effectively supporting AML processes within day-to-day banking operations and enhancing overall operational efficiency.
- Market Reach: The solution caters to a broad range of banking needs, from retail to small and mid-sized enterprise banking, and is supported by a global delivery model that provides local expertise aligned with regulatory requirements and market practices across Latin America, the UK, EMEA, and APAC.
- Strategic Implications: Unisys executives emphasize that transitioning to a proactive fraud strategy will strengthen trust and long-term resilience for financial institutions, with this partnership reflecting the company's commitment to practical innovation aimed at addressing real-world operational challenges.
See More
Unisys Partners with Worldsys to Enhance AML Solutions
- Partnership Announcement: Unisys has partnered with regulatory technology leader Worldsys to deliver advanced anti-money laundering (AML) capabilities through a comprehensive core banking platform, aimed at enhancing compliance processes for global financial institutions while mitigating fraud risk and supporting secure banking operations.
- Compliance and Innovation: With ISO 9001 and ISO/IEC 27001 certifications, Worldsys brings regulatory expertise to Unisys, enabling the provision of AML solutions that meet evolving regulatory requirements without adding operational complexity, thus enhancing practical innovation in compliance.
- Platform Functionality Enhancement: The new platform is designed with a user-first interface to boost employee productivity, while integration with data lakes and third-party systems enhances visibility across banking operations and compliance workflows, supporting informed decision-making.
- Comprehensive Banking Ecosystem: This platform supports end-to-end banking operations, including deposits, loans, cards, payments, collections, and regulatory reporting, aiming to improve customer satisfaction and operational efficiency through service integration.
See More
Unisys Achieves Global Service Desk Recertification
- Quality Improvement: Unisys has successfully achieved biannual recertification of its Global Service Desk through HDI's IT Support Center Certification program, attaining an overall performance and maturity rating of 3.7 out of 4, which exceeds the industry benchmark by 30%, significantly enhancing customer satisfaction and loyalty.
- Strategic Investment Returns: The HDI audit commended Unisys for its strategic investments in AI, automation, and knowledge management solutions, which have driven tangible improvements in service quality and operational efficiency, thereby strengthening its competitive position in the market.
- Leadership Recognition: Unisys Senior Vice President Patrycja Sobera has been named one of HDI's Top 25 Thought Leaders for 2026, marking her third consecutive year on the list, further solidifying the company's leadership status in the industry.
- Commitment to Continuous Innovation: Unisys's service desk agents provide seamless, human-first IT support year-round, and the combination of modernization and operational excellence ensures exceptional service delivery, reinforcing long-term partnerships with clients.
See More
