TTEC Recognized as a Leader in Everest Group's 2024 CXM Services PEAK Matrix® Assessment for the Americas for the Fourth Consecutive Year
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Oct 28 2024
0mins
Should l Buy TTEC?
Source: PRnewswire
TTEC Recognized as Leader: TTEC Holdings, Inc. has been named a Leader in the Americas for Customer Experience Management (CXM) Services by Everest Group, while also being recognized as a Major Contender in the EMEA and APAC regions for the third consecutive year, highlighting its commitment to AI-enhanced CX solutions.
Innovative Solutions and Global Expansion: The company is noted for its advanced AI tools and innovative engagement models that improve customer interactions and operational efficiency, alongside expanding its global delivery network to enhance client satisfaction and achieve meaningful business outcomes.
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Analyst Views on TTEC
Wall Street analysts forecast TTEC stock price to rise
4 Analyst Rating
1 Buy
3 Hold
0 Sell
Hold
Current: 2.500
Low
5.00
Averages
5.00
High
5.00
Current: 2.500
Low
5.00
Averages
5.00
High
5.00
About TTEC
TTEC Holdings, Inc. is a global customer experience (CX) technology and services company for artificial intelligence (AI)-enabled digital CX solutions. Its segments include TTEC Digital and TTEC Engage. TTEC Digital segment is a CX technology and service provider and is focused on the intersection of Contact Center as a Service (CCaaS), customer relationship management, and AI and analytics. It creates and implements strategic CX transformation roadmaps; sells, operates, and provides managed services for cloud platforms and premise-based CX technologies, and creates proprietary IP to support industry specific and custom client needs. TTEC Engage segment provides the digitally enabled CX operational and managed services to support large, complex enterprise clients’ end-to-end customer interactions at scale across the world. It delivers data-driven omnichannel customer care, customer acquisition, growth, and retention services, tech support, fraud mitigation and back-office solutions.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
TTEC Launches Major Hiring Initiative in Cairo for 330 New Roles
- Hiring Expansion: TTEC plans to add over 330 new employees in Cairo by the end of April 2026 to meet rising global demand for multilingual, AI-enabled customer experience services, further solidifying Cairo's role as one of the company's fastest-scaling strategic delivery hubs.
- Employee Growth: Since entering Egypt in 2023, TTEC has grown its Cairo workforce to over 500 employees and aims to scale to more than 4,000 by 2029, demonstrating strong growth potential in the region.
- Career Development Opportunities: The executive director of TTEC's Egypt operations highlighted that the expansion mode offers ample career growth opportunities, with over two-thirds of leadership roles filled internally, ensuring a clear path for employee advancement.
- Innovation Hub Functionality: The Cairo facility serves not only as a center for hiring multilingual talent but also as an innovation hub for next-generation customer experience and AI solutions, providing employees with hands-on experience with AI tools and advanced customer engagement technologies.
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- TTEC Customer Experience Edge: TTEC Holdings, Inc. (TTEC) also carries a Zacks Rank #1, with a 5.3% increase in its current year earnings estimate over the last 60 days, and a PEG ratio of 0.23, significantly lower than the industry average, suggesting substantial growth potential.
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- New Opportunities in AI Sector: The upcoming second wave of the AI boom is expected to create significant wealth for investors, especially those who invest early, potentially leading to substantial returns as new cutting-edge companies emerge.
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TTEC HOLDINGS INC: DAVE SEYBOLD RESIGNS AS CEO OF TTEC DIGITAL, WILL STAY ON UNTIL APRIL 30, 2026
- CEO Announcement: Tech Holdings Inc. has announced that Dave Seybold will continue as the CEO until April 30, 2026.
- Leadership Stability: This decision reflects the company's commitment to maintaining leadership stability during a critical period.
See More
Three Strong Growth Stocks to Consider
- Mistras Group Growth Potential: Mistras Group, Inc. (MG) holds a Zacks Rank #1, with its current year earnings estimate raised by 6.1% over the past 60 days, indicating strong growth potential in the industrial testing and inspection services sector, which is expected to enhance its market competitiveness.
- National Energy Services Performance: National Energy Services Reunited Corp. (NESR) also carries a Zacks Rank #1, with a 6% increase in current year earnings estimates over the last 60 days, and a PEG ratio of 0.52, significantly lower than the industry average of 1.06, highlighting its valuation appeal and growth potential.
- TTEC Customer Experience Services: TTEC Holdings, Inc. (TTEC) maintains a Zacks Rank #1, with a 5.3% increase in current year earnings estimates, and a PEG ratio of 0.31, showcasing strong growth prospects in the customer experience services sector, likely attracting more investor interest.
- Investment Recommendations and Market Outlook: The latest recommendations from Zacks Investment Research emphasize the potential returns of these stocks, particularly TTEC, which could surpass earlier recommendations like Hims & Hers Health, which saw a 209% price increase, reflecting strong market confidence in these stocks.
See More
TTEC Wins Multiple Stevie Awards for Innovation in Customer Experience
- Gold Award Recognition: TTEC's AI-powered Learning Wizard Suite won a Gold Award for enhancing associate readiness and frontline performance, enabling enterprises to better adapt to rapidly changing customer expectations.
- Sales Excellence: Natalia Woźniak received the Gold Award for Sales Representative of the Year, showcasing her sustained excellence and leadership style that elevates team performance, reflecting TTEC's strong capabilities in sales.
- Complex Sales Strategy: TTEC Poland earned a Silver Award for its thought leadership in complex sales, demonstrating the ability to build diversified revenue streams in multi-market environments, thereby enhancing enterprise competitiveness.
- Global Customer Service: TTEC Greece was awarded Bronze for its scalable multilingual CX delivery model, which enables brands to serve customers seamlessly across various markets and languages, significantly improving customer satisfaction.
See More
TTEC Digital Achieves Google Public Sector Partner Expertise Badge
- Partner Recognition: TTEC Digital has received the Google Public Sector Partner Expertise Badge, marking its excellence in customer engagement and further solidifying its market position in the public sector.
- Data and Analytics Achievement: The successful completion of the Google Partner Development Sprint for Data and Analytics showcases its capabilities in delivering data-driven AI solutions that enhance government agencies' interactions with constituents.
- Customer Experience Transformation: By blending industry expertise with human-centered design, TTEC Digital helps public sector organizations transform customer experiences and streamline access to essential services, thereby increasing program participation and reducing costs.
- Top Partner Status: As a Premier Google Cloud Co-sell Partner, TTEC Digital has earned exclusive status among the top tier of Google partners globally, further enhancing its competitive edge in the market.
See More
TTEC Launches Major Hiring Initiative in Cairo for 330 New Roles
- Hiring Expansion: TTEC plans to add over 330 new employees in Cairo by the end of April 2026 to meet rising global demand for multilingual, AI-enabled customer experience services, further solidifying Cairo's role as one of the company's fastest-scaling strategic delivery hubs.
- Employee Growth: Since entering Egypt in 2023, TTEC has grown its Cairo workforce to over 500 employees and aims to scale to more than 4,000 by 2029, demonstrating strong growth potential in the region.
- Career Development Opportunities: The executive director of TTEC's Egypt operations highlighted that the expansion mode offers ample career growth opportunities, with over two-thirds of leadership roles filled internally, ensuring a clear path for employee advancement.
- Innovation Hub Functionality: The Cairo facility serves not only as a center for hiring multilingual talent but also as an innovation hub for next-generation customer experience and AI solutions, providing employees with hands-on experience with AI tools and advanced customer engagement technologies.
See More
Three Strong Growth Stocks to Consider
- Mistras Group Growth Potential: Mistras Group, Inc. (MG) holds a Zacks Rank #1, with its current year earnings estimate raised by 6.1% over the past 60 days, indicating strong market confidence that is likely to drive the stock price higher.
- TTEC Customer Experience Edge: TTEC Holdings, Inc. (TTEC) also carries a Zacks Rank #1, with a 5.3% increase in its current year earnings estimate over the last 60 days, and a PEG ratio of 0.23, significantly lower than the industry average, suggesting substantial growth potential.
- Air France-KLM Earnings Outlook: Air France-KLM SA (AFLYY) has achieved a Zacks Rank #1, with a 7.3% increase in its current year earnings estimate, and a PEG ratio of 0.06, reflecting its competitive advantage in the airline industry, which may attract more investor interest.
- New Opportunities in AI Sector: The upcoming second wave of the AI boom is expected to create significant wealth for investors, especially those who invest early, potentially leading to substantial returns as new cutting-edge companies emerge.
See More
TTEC HOLDINGS INC: DAVE SEYBOLD RESIGNS AS CEO OF TTEC DIGITAL, WILL STAY ON UNTIL APRIL 30, 2026
- CEO Announcement: Tech Holdings Inc. has announced that Dave Seybold will continue as the CEO until April 30, 2026.
- Leadership Stability: This decision reflects the company's commitment to maintaining leadership stability during a critical period.
See More
Three Strong Growth Stocks to Consider
- Mistras Group Growth Potential: Mistras Group, Inc. (MG) holds a Zacks Rank #1, with its current year earnings estimate raised by 6.1% over the past 60 days, indicating strong growth potential in the industrial testing and inspection services sector, which is expected to enhance its market competitiveness.
- National Energy Services Performance: National Energy Services Reunited Corp. (NESR) also carries a Zacks Rank #1, with a 6% increase in current year earnings estimates over the last 60 days, and a PEG ratio of 0.52, significantly lower than the industry average of 1.06, highlighting its valuation appeal and growth potential.
- TTEC Customer Experience Services: TTEC Holdings, Inc. (TTEC) maintains a Zacks Rank #1, with a 5.3% increase in current year earnings estimates, and a PEG ratio of 0.31, showcasing strong growth prospects in the customer experience services sector, likely attracting more investor interest.
- Investment Recommendations and Market Outlook: The latest recommendations from Zacks Investment Research emphasize the potential returns of these stocks, particularly TTEC, which could surpass earlier recommendations like Hims & Hers Health, which saw a 209% price increase, reflecting strong market confidence in these stocks.
See More
TTEC Wins Multiple Stevie Awards for Innovation in Customer Experience
- Gold Award Recognition: TTEC's AI-powered Learning Wizard Suite won a Gold Award for enhancing associate readiness and frontline performance, enabling enterprises to better adapt to rapidly changing customer expectations.
- Sales Excellence: Natalia Woźniak received the Gold Award for Sales Representative of the Year, showcasing her sustained excellence and leadership style that elevates team performance, reflecting TTEC's strong capabilities in sales.
- Complex Sales Strategy: TTEC Poland earned a Silver Award for its thought leadership in complex sales, demonstrating the ability to build diversified revenue streams in multi-market environments, thereby enhancing enterprise competitiveness.
- Global Customer Service: TTEC Greece was awarded Bronze for its scalable multilingual CX delivery model, which enables brands to serve customers seamlessly across various markets and languages, significantly improving customer satisfaction.
See More
TTEC Digital Achieves Google Public Sector Partner Expertise Badge
- Partner Recognition: TTEC Digital has received the Google Public Sector Partner Expertise Badge, marking its excellence in customer engagement and further solidifying its market position in the public sector.
- Data and Analytics Achievement: The successful completion of the Google Partner Development Sprint for Data and Analytics showcases its capabilities in delivering data-driven AI solutions that enhance government agencies' interactions with constituents.
- Customer Experience Transformation: By blending industry expertise with human-centered design, TTEC Digital helps public sector organizations transform customer experiences and streamline access to essential services, thereby increasing program participation and reducing costs.
- Top Partner Status: As a Premier Google Cloud Co-sell Partner, TTEC Digital has earned exclusive status among the top tier of Google partners globally, further enhancing its competitive edge in the market.
See More
