PagerDuty Under Investigation as Stock Drops Due to Customer Churn
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Dec 10 2025
0mins
Source: Globenewswire
- Customer Churn Trend: PagerDuty's November 25, 2025 earnings report revealed that while the number of customers churning and downgrading is decreasing, the dollar value of contraction due to seat-based reductions and cautious customer budgets has exceeded forecasts, negatively impacting financial performance.
- Guidance Revision: The company revised its full fiscal year guidance for 2026 in the same report, reflecting uncertainty about future revenues, which could lead to decreased investor confidence and increased stock volatility.
- Stock Price Reaction: Following this news, PagerDuty's stock price dropped, indicating market concerns regarding the company's future profitability, which may affect its financing capabilities and competitive position.
- Legal Investigation Initiated: Holzer & Holzer LLC is investigating whether PagerDuty complied with federal securities laws, and if violations are found, the company may face legal liabilities and further financial losses.
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Analyst Views on PD
Wall Street analysts forecast PD stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for PD is 16.14 USD with a low forecast of 12.00 USD and a high forecast of 20.00 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
9 Analyst Rating
4 Buy
4 Hold
1 Sell
Moderate Buy
Current: 10.760
Low
12.00
Averages
16.14
High
20.00
Current: 10.760
Low
12.00
Averages
16.14
High
20.00
About PD
PagerDuty, Inc. is engaged in digital operations management platform that manages urgent and mission-critical work for digital business. The Company collects data and digital signals from virtually any software-enabled system or device and leverages enables machine learning to correlate, process, and predict opportunities and issues. It uses incident response, event management, and automation, the Company brings together the right people with the right information so they can resolve issues and act on opportunities in minutes or seconds from wherever they are. The PagerDuty Operations Cloud consists of PagerDuty Incident Management, AIOps, Process Automation, and Customer Service Operations. PagerDuty Incident Management provides a real-time view across the status of a digital service while incorporating intelligent noise reduction to remove false positives. PagerDuty Process Automation provides a centralized design time and run time environment for orchestrating automated workflows.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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PagerDuty Director Plans to Sell $6.37 Million in Common Stock via Form 144
Stock Sale Announcement: Dan Alexander Rusolomon plans to sell 533,333 shares of PagerDuty common stock on January 15, with an estimated market value of approximately $6.37 million.
Reduction in Shareholding: Rusolomon has reduced his shareholding in PagerDuty by 266,667 shares since December 30, 2025, with a total value of around $3.56 million.
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