Meta Launches 24/7 AI Support Service for Users
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 19 2026
0mins
Should l Buy META?
Source: seekingalpha
- AI Support Service Launch: Meta has announced the rollout of a 24/7 AI support service capable of addressing issues such as scams, fake accounts, and harmful content, marking a significant step in enhancing user experience and expected to boost user trust and satisfaction on the platform.
- Global Rollout Plan: The service will be deployed globally across all of Meta's applications, following a preview last December, with user feedback indicating a majority positive experience with the AI support assistant, which is likely to enhance user engagement and platform activity.
- Privacy and Security Management: The AI assistant will not only help users manage privacy settings but also address inquiries about content removal, which is expected to alleviate user concerns regarding platform security, thereby improving the overall user experience.
- Gradual Feature Expansion: Meta plans to introduce support assistants for users needing help logging into Facebook and Instagram, starting in the U.S. and Canada, with plans to expand to other countries, demonstrating the company's commitment to the global market and responsiveness to user needs.
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Analyst Views on META
Wall Street analysts forecast META stock price to rise
44 Analyst Rating
37 Buy
6 Hold
1 Sell
Strong Buy
Current: 609.630
Low
655.15
Averages
824.71
High
1117
Current: 609.630
Low
655.15
Averages
824.71
High
1117
About META
Meta Platforms, Inc. is building human connections, powered by artificial intelligence and immersive technologies. The Company's products enable people to connect and share with friends and family through mobile devices, personal computers, virtual reality (VR) and mixed reality (MR) headsets, augmented reality (AR), and wearables. It also helps people discover and learn about what is going on in the world around them, enabling people to share their experiences, ideas, photos, videos, and other content with audiences ranging from their closest family members and friends to the public at large. The Company's segments include Family of Apps (FoA) and Reality Labs (RL). FoA segment includes Facebook, Instagram, Messenger, WhatsApp and Threads. RL segment includes its virtual, augmented, and mixed reality related consumer hardware, software and content. Its product offerings in VR include its Meta Quest devices, as well as software and content available through the Meta Horizon Store.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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