Mercury Insurance Recognized in USA Today's Best Customer Service Rankings
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Feb 24 2026
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Should l Buy MCY?
Source: Newsfilter
- Customer Service Recognition: Mercury Insurance has been named in USA Today's 2026 list of America's Best Customer Service providers, highlighting its exceptional performance in customer experience within the financial services sector.
- Comprehensive Evaluation: The ranking is based on feedback from over 57,000 U.S. customers, large-scale nationwide consumer surveys, and independent validation, ensuring fairness and thoroughness in the assessment, which enhances Mercury's brand reputation.
- Reinforcement of Core Values: CEO Gabriel Tirador noted that this honor is driven by customer feedback, emphasizing the importance of trust, accountability, and continuous improvement in service, which strengthens customer loyalty to the brand.
- Community Commitment: Mercury's service philosophy is closely tied to its role in the community, focusing on supporting families after severe weather events and helping customers understand risk and protection measures, further solidifying its position in customers' minds.
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About MCY
Mercury General Corporation is an insurance holding company engaged in writing personal automobile insurance business. The Company writes homeowners, commercial automobile, commercial property, mechanical protection and umbrella insurance. Its automobile coverage includes collision, property damage, bodily injury, comprehensive, personal injury protection, underinsured, and uninsured motorists, and other hazards. Its homeowners’ coverage includes dwelling, liability, personal property, and other coverages. It offers standard, non-standard and preferred private passenger automobile insurance. It also offers homeowners insurance in approximately 10 states, commercial automobile insurance in approximately four states, and mechanical protection insurance in various states. Its subsidiaries include Mercury Casualty Company, California Automobile Insurance Company, Orion Indemnity Company, American Mercury Insurance Company, Animas Funding LLC, and Mercury Insurance Company of Illinois.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Project Scale and Impact: This upgrade project is expected to significantly boost New Zealand's renewable energy output, enhancing the hydro stations' generation capacity and supporting the country's sustainability goals.
- Technical Collaboration: ANDRITZ's expertise in hydro equipment will provide Mercury NZ with advanced solutions, ensuring efficient operation of the new equipment, thereby reducing operational costs and improving energy production reliability.
- Future Development Strategy: Through this collaboration, Mercury NZ not only enhances the performance of existing facilities but also lays the groundwork for future renewable energy projects, further solidifying its leadership position in New Zealand's energy market.
See More
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- Climate Risk Warning: Mercury Insurance highlights that severe convective storms have caused over $50 billion in insured losses in recent years, with hail damage being a significant contributor, underscoring the importance of preparation for homeowners and drivers ahead of storm season.
- Damage Prevention Measures: The company advises homeowners to inspect roofs early, use garages for vehicle protection, secure outdoor belongings, and reinforce windows and doors before storms to minimize potential damage and ensure property safety.
- Insurance Coverage Review: Mercury Insurance reminds clients to confirm policy details, including deductibles and coverage limits, before severe weather strikes, enabling timely compensation and reducing financial risks in the event of damage.
- Timely Inspection and Reporting: After a storm, clients are encouraged to quickly inspect for property damage, document issues, and promptly contact their insurance provider to prevent minor problems from escalating into larger losses, ensuring a swift recovery.
See More
Mercury Insurance Shares Practical Steps to Protect Against Severe Weather
- Climate Risk Warning: Mercury Insurance highlights that severe convective storms have caused over $50 billion in insured losses in recent years, with hail accounting for a significant portion, underscoring the importance of homeowners and drivers taking preventive measures before storms hit.
- Damage Assessment: Hailstones can reach up to two inches in diameter and fall at high speeds, potentially fracturing roofing materials, denting vehicles, and damaging outdoor furniture, with damage often not immediately visible and worsening over time.
- Protective Measures Recommendations: Mercury Insurance advises homeowners to inspect and maintain roofs before storms, utilize garages or temporary covers for vehicles, and secure outdoor belongings indoors when storms are forecasted to mitigate potential losses.
- Timely Inspection and Claims: After a storm, homeowners should promptly inspect for property damage, document issues, and contact their insurance provider quickly, as delays in inspection can lead to minor issues escalating into more costly repairs, emphasizing the importance of timely action.
See More
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- Roof Maintenance Recommendations: Homeowners are advised to inspect shingles and flashing, clear gutters, and downspouts to prevent rainwater infiltration, as minor issues can escalate into costly repairs, with the average water damage claim exceeding $10,000.
- Need for Professional Inspections: For older roofs or homes that have recently experienced storms, Mercury Insurance recommends scheduling a professional inspection to identify hidden risks, ensuring the roof's effectiveness when storms hit.
- Long-term Property Protection: By conducting regular maintenance and addressing roof issues promptly, homeowners can not only reduce the severity of claims but also protect the long-term integrity of their property, avoiding significant future losses.
See More
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- Common Loss Causes: While weather-related water losses are a smaller share, everyday issues such as plumbing failures and appliance leaks remain major sources of loss, underscoring the need for regular roof inspections.
- Cost Comparison for Repairs: The average water damage claim exceeds $10,000, while timely roof repairs often cost significantly less, indicating that early maintenance can substantially reduce potential losses.
- Protection Tips: Mercury Insurance advises homeowners to regularly inspect roofs, clear drainage systems, and schedule professional inspections when necessary to ensure effective protection when storms hit.
See More
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- Prevalence of Distraction: Research from Mercury Insurance reveals that drivers engage in an average of 37% of 27 common distracted behaviors annually, with only 8% avoiding distractions entirely, indicating a significant disconnect between drivers' perceptions and actual risks.
- Confidence vs. Reality: While 68% of drivers express confidence in their multitasking abilities while driving, 69% of the most distracted drivers believe they are more attentive than average, suggesting that overconfidence may lead to higher accident risks.
- Severity in Alabama: In Alabama, drivers reported engaging in 45% of distracted behaviors, significantly above the national average, and fatalities linked to distracted driving surged by 67.5% from 2018 to 2023, despite hands-free laws and safety campaigns.
- Increased Insurance Risks: Distracted driving is not only a safety concern but also a measurable risk factor for insurance companies, contributing to increased claims frequency and severity, prompting Mercury Insurance to encourage proactive measures to mitigate driving distractions.
See More
Mercury NZ Selects ANDRITZ for Hydro Upgrade
- Equipment Supply Agreement: Mercury NZ Ltd has selected international technology group ANDRITZ to supply nine new turbines and thirteen new generators for a major upgrade of the Maraetai I, Atiamuri, and Ohakuri hydro stations, aiming to enhance overall power generation efficiency.
- Project Scale and Impact: This upgrade project is expected to significantly boost New Zealand's renewable energy output, enhancing the hydro stations' generation capacity and supporting the country's sustainability goals.
- Technical Collaboration: ANDRITZ's expertise in hydro equipment will provide Mercury NZ with advanced solutions, ensuring efficient operation of the new equipment, thereby reducing operational costs and improving energy production reliability.
- Future Development Strategy: Through this collaboration, Mercury NZ not only enhances the performance of existing facilities but also lays the groundwork for future renewable energy projects, further solidifying its leadership position in New Zealand's energy market.
See More
Mercury Insurance Offers Practical Steps to Protect Against Severe Weather
- Climate Risk Warning: Mercury Insurance highlights that severe convective storms have caused over $50 billion in insured losses in recent years, with hail damage being a significant contributor, underscoring the importance of preparation for homeowners and drivers ahead of storm season.
- Damage Prevention Measures: The company advises homeowners to inspect roofs early, use garages for vehicle protection, secure outdoor belongings, and reinforce windows and doors before storms to minimize potential damage and ensure property safety.
- Insurance Coverage Review: Mercury Insurance reminds clients to confirm policy details, including deductibles and coverage limits, before severe weather strikes, enabling timely compensation and reducing financial risks in the event of damage.
- Timely Inspection and Reporting: After a storm, clients are encouraged to quickly inspect for property damage, document issues, and promptly contact their insurance provider to prevent minor problems from escalating into larger losses, ensuring a swift recovery.
See More
Mercury Insurance Shares Practical Steps to Protect Against Severe Weather
- Climate Risk Warning: Mercury Insurance highlights that severe convective storms have caused over $50 billion in insured losses in recent years, with hail accounting for a significant portion, underscoring the importance of homeowners and drivers taking preventive measures before storms hit.
- Damage Assessment: Hailstones can reach up to two inches in diameter and fall at high speeds, potentially fracturing roofing materials, denting vehicles, and damaging outdoor furniture, with damage often not immediately visible and worsening over time.
- Protective Measures Recommendations: Mercury Insurance advises homeowners to inspect and maintain roofs before storms, utilize garages or temporary covers for vehicles, and secure outdoor belongings indoors when storms are forecasted to mitigate potential losses.
- Timely Inspection and Claims: After a storm, homeowners should promptly inspect for property damage, document issues, and contact their insurance provider quickly, as delays in inspection can lead to minor issues escalating into more costly repairs, emphasizing the importance of timely action.
See More
Mercury Insurance Urges Homeowners to Maintain Roofs Ahead of Storm Season
- Risk of Water Damage: Mercury Insurance highlights that water damage and freezing account for nearly 30% of all homeowners insurance claims nationwide, with many losses stemming from everyday issues rather than weather events, underscoring the importance of roof maintenance.
- Roof Maintenance Recommendations: Homeowners are advised to inspect shingles and flashing, clear gutters, and downspouts to prevent rainwater infiltration, as minor issues can escalate into costly repairs, with the average water damage claim exceeding $10,000.
- Need for Professional Inspections: For older roofs or homes that have recently experienced storms, Mercury Insurance recommends scheduling a professional inspection to identify hidden risks, ensuring the roof's effectiveness when storms hit.
- Long-term Property Protection: By conducting regular maintenance and addressing roof issues promptly, homeowners can not only reduce the severity of claims but also protect the long-term integrity of their property, avoiding significant future losses.
See More
Mercury Insurance Advises Homeowners on Roof Maintenance to Prevent Leaks
- Importance of Roof Maintenance: Mercury Insurance emphasizes that maintaining roofs can effectively prevent leaks caused by spring rains, with water damage accounting for nearly 30% of all homeowners insurance claims nationwide, highlighting the necessity of upkeep.
- Common Loss Causes: While weather-related water losses are a smaller share, everyday issues such as plumbing failures and appliance leaks remain major sources of loss, underscoring the need for regular roof inspections.
- Cost Comparison for Repairs: The average water damage claim exceeds $10,000, while timely roof repairs often cost significantly less, indicating that early maintenance can substantially reduce potential losses.
- Protection Tips: Mercury Insurance advises homeowners to regularly inspect roofs, clear drainage systems, and schedule professional inspections when necessary to ensure effective protection when storms hit.
See More
Widespread Distracted Driving Poses Significant Risks
- Prevalence of Distraction: Research from Mercury Insurance reveals that drivers engage in an average of 37% of 27 common distracted behaviors annually, with only 8% avoiding distractions entirely, indicating a significant disconnect between drivers' perceptions and actual risks.
- Confidence vs. Reality: While 68% of drivers express confidence in their multitasking abilities while driving, 69% of the most distracted drivers believe they are more attentive than average, suggesting that overconfidence may lead to higher accident risks.
- Severity in Alabama: In Alabama, drivers reported engaging in 45% of distracted behaviors, significantly above the national average, and fatalities linked to distracted driving surged by 67.5% from 2018 to 2023, despite hands-free laws and safety campaigns.
- Increased Insurance Risks: Distracted driving is not only a safety concern but also a measurable risk factor for insurance companies, contributing to increased claims frequency and severity, prompting Mercury Insurance to encourage proactive measures to mitigate driving distractions.
See More
