Lloyds Banking Group plc (LYG) Q4 2025 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
The earnings call summary and Q&A session reflect a positive outlook. The company reported strong financial metrics, optimistic guidance, and strategic acquisitions, such as Schroders Personal Wealth, to boost growth. Despite competitive challenges, there is a clear strategy for digital investments and cost management. The expected increase in net interest income and capital generation, along with a focus on shareholder returns, suggests a positive stock movement. Although management was vague on some specifics, the overall sentiment is positive, warranting a 'Positive' rating.
Key Financial Performance
Statutory profit after tax GBP 4.8 billion, equating to a return on tangible equity of 12.9% or 14.8% excluding the Q3 motor provision. This was driven by robust net income growth and sustained strength in financial performance.
Net income GBP 18.3 billion, up 7% versus 2024. This was driven by sustained growth across NII and other income, up 6% and 9%, respectively.
Operating costs GBP 9.76 billion, up 3% year-on-year. This increase was due to continued investment, business growth, and inflationary pressures, partly mitigated by efficiency savings.
Remediation charge GBP 968 million, with GBP 800 million related to the additional motor finance charge in Q3.
Impairment charge GBP 795 million for the full year, equating to an asset quality ratio of 17 basis points. This reflects strong credit performance and prudent risk management.
Tangible net asset value per share 57p, up 4.6p in 2025. This increase was driven by profits, cash flow hedge reserve unwind, and reduced share count from buyback programs.
Capital generation 147 basis points or 178 basis points excluding the motor provision. This enabled a 15% increase in the ordinary dividend and a GBP 1.75 billion buyback while maintaining a 13.2% CET1 ratio.
Lending balances GBP 481 billion, up GBP 22 million or 5%. Growth was driven by retail and commercial lending.
Retail deposits Up GBP 5.5 billion or 2% in the year, driven by growth in current account balances and retail savings.
Net interest income (NII) GBP 13.6 billion, up 6% year-on-year. Growth was supported by hedge income and business volume growth, partly offset by mortgage repricing and deposit churn headwinds.
Mortgages GBP 323 billion, up GBP 10.8 billion or 3%. Growth was supported by a growing market and strategic investments in the Homes ecosystem.
Consumer lending (cards, loans, motor) Grew GBP 4.1 billion or 10% year-on-year, driven by better data utilization and innovative product launches.
Commercial lending Up GBP 2.7 billion in the year, with growth in strategic areas such as infrastructure and project finance.
Total deposits GBP 496.5 billion, up GBP 13.8 billion or 3%. Growth was driven by retail and commercial deposits.
Structural hedge income GBP 5.5 billion in 2025, with a forecasted increase of GBP 1.5 billion in 2026.
Other operating income (OOI) GBP 6.1 billion, up 9% versus 2024. Growth was broad-based across Retail, Commercial, and Insurance, Pensions, and Investments.
Operating lease depreciation GBP 1.45 billion, up 10% versus 2024, driven by fleet growth and higher-value vehicles.
Return on tangible equity 12.9% or 14.8% excluding the motor provision. This reflects strong financial performance and strategic execution.
You have reached the limit. Sign up to access full content
Get started
Operating Highlights
Mobile app users: Increased by approximately 45% since 2021. AI agents will be rolled out in-app in 2026, currently in beta testing.
Scottish Widows app: Transforming engagement with further growth expected in 2026 as it launches to the open market.
Schroders Personal Wealth acquisition: Rebranded to Lloyds Wealth, enabling a market-leading end-to-end wealth offering.
Lloyds Living: Grown to nearly 8,000 homes since launching in 2021.
Market share gains: Achieved in key focus areas such as personal current accounts and credit cards.
Commercial Banking: Gross net lending increased by 15% in 2025, with growth in targeted sectors.
FX volumes: Increased by over 20% in 2025, supported by a new algorithmic trading solution.
Government banking services contract: Awarded a landmark contract, showcasing investment in cash management and payments platform.
Cost savings: Realized approximately GBP 1.9 billion of gross cost savings since 2021.
Capital efficiency: Delivered GBP 24 billion of gross RWA optimization since 2021.
AI use cases: Scaled 50 Gen AI use cases into production in 2025, generating GBP 50 million in P&L benefit.
Cost/income ratio: Targeting below 50% by 2026.
Strategic initiatives revenue: Generated GBP 1.4 billion additional revenues to date, with a 2026 target of GBP 2 billion.
Digital and AI leadership: Established a leadership position, with significant investment in technology and data hires.
Return on tangible equity: Upgraded 2026 target to greater than 16%.
Shareholder distributions: Announced a 15% increase in ordinary dividend and a GBP 1.75 billion share buyback.
You have reached the limit. Sign up to access full content
Get started
Risk or Challenges
Motor Finance Provision: The company faced a significant motor finance provision of GBP 800 million in Q3 2025, which impacted statutory profit and capital generation. This issue remains unresolved as the FCA's final proposals are awaited.
Inflationary Pressures: Operating costs increased by 3% in 2025 due to inflationary pressures, which could continue to challenge cost efficiency and profitability.
Mortgage Market Competition: The mortgage market remains highly competitive, with completion margins tightening to around 70 basis points, which could pressure profitability in this segment.
Deposit Churn: Deposit churn has been a headwind, although it eased in the second half of 2025. This could still pose challenges to net interest income growth.
Regulatory Risks: The implementation of CRD IV and upcoming Basel 3.1 regulations could impact risk-weighted assets and capital requirements, introducing uncertainty.
Economic Uncertainty: The macroeconomic outlook includes a forecasted unemployment peak of 5.3% in 2026 and slower GDP growth, which could affect credit performance and customer spending.
Technological and Operational Risks: The company is heavily investing in digital and AI technologies, which, while promising, carry risks related to implementation, scalability, and cybersecurity.
You have reached the limit. Sign up to access full content
Get started
Guidance & Outlook
2026 Strategic Target Outcomes: The company is on track to meet or exceed its 2026 strategic targeted outcomes, delivering benefits for stakeholders and upgrading its guidance for 2026.
UK Economic Outlook: The company forecasts a resilient but slower growth economy with interest rates falling gradually in 2026. It expects the UK economy to move to a higher medium-term growth trajectory, supported by regulatory reforms and growth in key sectors.
Growth in High-Potential Sectors: The company is focused on faster-growing sectors such as housing, pensions, investments, and infrastructure, expecting to grow faster than the wider economy over the coming years.
2026 Revenue Target: The company has upgraded its 2026 target to approximately GBP 2 billion in additional revenues from strategic initiatives, with other income contribution expected to be around GBP 0.9 billion.
Cost Efficiency: The company aims to achieve a cost/income ratio below 50% in 2026, supported by GBP 1.9 billion of gross cost savings since 2021 and further improvements in operating leverage.
Capital Generation: The company targets more than 200 basis points of capital generation in 2026 and will consider excess capital distributions every half year.
AI and Digital Innovation: The company plans to scale AI use cases, delivering more than GBP 100 million of P&L benefit in 2026, with significant upside beyond this as use cases mature.
Return on Tangible Equity: The company has upgraded its return on tangible equity target to greater than 16% for 2026.
Net Interest Income (NII): The company expects NII of around GBP 14.9 billion in 2026, driven by margin expansion and balance sheet growth.
Asset Quality Ratio: The company expects an asset quality ratio of approximately 25 basis points for 2026, reflecting strong credit performance.
Structural Hedge Income: The company expects hedge income to increase by approximately GBP 1.5 billion to around GBP 7 billion in 2026, with further growth anticipated in subsequent years.
Shareholder Distributions: The company plans to grow shareholder distributions, including a 15% increase in the ordinary dividend and a GBP 1.75 billion share buyback for 2025, with further reviews of excess capital distributions every half year.
You have reached the limit. Sign up to access full content
Get started
Shareholder Return Plan
Ordinary Dividend Increase: The company announced a 15% increase in the ordinary dividend for 2025, bringing the total dividend to 3.65p per share.
Dividend Growth: Dividends have grown consistently over the strategic plan, with the 2025 dividend up more than 80% compared to 2021.
Share Buyback Program: The company announced a share buyback of up to GBP 1.75 billion for 2025.
Share Count Reduction: Consecutive buybacks since 2021 have reduced the share count by more than 17%.
You have reached the limit. Sign up to access full content
Get started
Key Q&A
Q:What are the expectations for deposit growth into 2026, and what factors influence this?
A:Deposit growth in 2026 is expected to be similar to 2025, with overall volume growth of around 3%. Seasonal outflows and management of low-margin deposits were noted as factors influencing quarterly variations. Stability in NIBCA across retail and commercial businesses was highlighted, with PCA balances up GBP 1 billion in Q4 2025. Deposit churn is expected to slow due to lower bank base rates.
Q:How does the company plan to manage costs in 2026 and beyond?
A:Cost discipline remains critical, with a cost base expected to be less than GBP 9.9 billion in 2026, representing about a 1% rise from 2025. This includes added costs from Lloyds Wealth and the Curve acquisition. Declining inflation, reduced severance costs, and benefits from strategic initiatives are expected to help manage costs. The company is committed to improving operating leverage and reducing the cost-income ratio beyond 2026.
Q:What is the guidance for NII and NIM progression in 2026?
A:NII is guided at GBP 14.9 billion for 2026, with steady growth expected throughout the year. NIM is expected to expand quarter-on-quarter, though some quarters may see faster growth than others. Structural hedge maturities and day count differences in Q1 were noted as factors influencing quarterly variations.
Q:What are the expectations for capital distribution in 2026?
A:The company plans to review capital distribution on a half-yearly basis, aiming to reach a 13% CET1 ratio by the end of 2026. The timing and quantum of buybacks will depend on the available capital stock, business needs, and regulatory considerations. The company remains committed to maximizing long-term shareholder value.
Q:What is the competitive environment for deposits, and how is the company responding?
A:The deposit market is increasingly competitive, with fintech challengers and other factors contributing. The company focuses on enhancing app capabilities, improving propositions, and offering competitive pricing selectively. PCA balances and market share gains in personal and business current accounts were highlighted as indicators of competitive strength.
Q:What is the company's approach to leveraging AI and digital investments?
A:AI and digital investments are expected to drive efficiency and revenue growth. In 2025, 50 use cases generated GBP 50 million in P&L, and over GBP 100 million in benefits are expected in 2026. The company is focusing on differentiated services, such as investment advice and conversational banking interfaces, to enhance customer relationships and operational efficiency.
Q:What are the expectations for lending growth in 2026?
A:Lending growth is expected to be healthy but slightly slower than in 2025. Retail lending may grow at a more cautious pace due to market conditions, while commercial lending is expected to see sustained growth, particularly in targeted sectors and with reduced headwinds from bounce-back loan repayments.
Q:How is the company addressing mortgage margin competition?
A:The mortgage market remains competitive, with completion margins around 70 basis points but slightly tightening. The company focuses on direct mortgage channels, digital capabilities, and broader customer relationships to enhance returns. Mass affluent mortgages and product transfers are areas of strategic focus.
Q:What is the company's strategy for growing other operating income (OOI)?
A:The company aims to diversify income streams, with OOI growing at a 9% CAGR over the past four years. Key areas include retail banking fees, commercial banking, insurance, pensions, and investments. The acquisition of Lloyds Wealth is expected to contribute significantly to OOI growth in 2026.
Q:What is the company's approach to capital allocation and M&A?
A:Capital allocation focuses on maximizing long-term shareholder value through business growth, organic investment, and selective M&A. The M&A bar is high, requiring strategic coherence, low risk, and value. Recent acquisitions like SPW and Curve enhance capabilities and scale. Capital distributions remain a priority.
Q:What are the expectations for the Insurance, Pensions, and Investments (IP&I) business?
A:The IP&I business is focused on core areas like GI and workplace pensions, with open book AUA new money at almost GBP 8 billion in 2025. The acquisition of Lloyds Wealth is expected to add GBP 175 million in income in 2026. The business aims to leverage group synergies for growth.
Q:Review of Unclear Management Responses
A:Management avoided providing specific details on the exact timing and quantum of capital distributions for 2026, stating that it would depend on the Board's decisions and regulatory considerations. Additionally, while discussing AI and digital investments, management did not provide precise ROI figures or a detailed breakdown of expected benefits.
You have reached the limit. Sign up to access full content
Get started
Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
AI
GBP market
Lloyds Wealth
OOI
Slide
acquisition
action
area
asset
balance sheet
basis point
benefit
capital generation
case
charge
cost
deposit
distribution
end
equity
franchise
group
hedge
income GBP
increase
interest
investment
lending
leverage
line
momentum
motor provision
rate
return
saving
share
technology
value
LYG Transcript
Lloyds Banking Group plc (LYG) Q4 2025 Earnings Call Transcript
Positive1-29
The earnings call summary and Q&A session reflect a positive outlook. The company reported strong financial metrics, optimistic guidance, and strategic acquisitions, such as Schroders Personal Wealth, to boost growth. Despite competitive challenges, there is a clear strategy for digital investments and cost management. The expected increase in net interest income and capital generation, along with a focus on shareholder returns, suggests a positive stock movement. Although management was vague on some specifics, the overall sentiment is positive, warranting a 'Positive' rating.
Lloyds Banking Group plc (LYG) Presents at JPMorgan UK Leaders Conference Transcript
Neutral11-18
Lloyds Banking Group plc (LYG) Q3 2025 Earnings Call Transcript
Positive10-23
The earnings call summary and Q&A reveal a positive outlook with reaffirmed guidance, strategic revenue growth, and a focus on digital investments. Despite some uncertainties in management responses, the commitment to shareholder returns and strong financial metrics, including increasing dividends and capital optimization, suggest a positive market reaction. The company's strategic initiatives and optimistic guidance outweigh any concerns, likely resulting in a positive stock price movement over the next two weeks.
Lloyds Banking Group plc (LYG) Presents at Bank of America 30th Annual Financials CEO Conference 2025 Transcript
Neutral9-16
LYG Report
Frequently Asked Questions
Where does this earnings call transcript come from?
All transcripts are sourced directly from the official live webcast or the company’s official investor relations website. We use the exact words spoken during the call with no paraphrasing of the core discussion.
How soon is the transcript available after the earnings call ends?
Full verbatim transcripts are typically published within 4–12 hours after the call ends. Same-day availability is guaranteed for all S&P 500 and most mid-cap companies.
Is the transcript edited or altered in any way?
No material content is ever changed or summarized in the “Full Transcript” section. We only correct obvious spoken typos (e.g., “um”, “ah”, repeated 10 times”, or clear misspoken ticker symbols) and add speaker names/titles for readability. Every substantive sentence remains 100% as spoken.
Why do some answers appear as “Unclear” or “Inaudible”?
When audio quality is poor or multiple speakers talk over each other, we mark the section instead of guessing. This ensures complete accuracy rather than introducing potential errors.
Who creates the AI Summary and Key Q&A highlights shown above the transcript?
They are generated by a specialized financial-language model trained exclusively on 15+ years of earnings transcripts. The model extracts financial figures, guidance, and tone with 97%+ accuracy and is regularly validated against human analysts. The full raw transcript always remains available for verification.
