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FRSH Should I Buy

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Intellectia

Should You Buy Freshworks Inc (FRSH) Today? Analysis, Price Targets, and 2026 Outlook.

Conclusion
Hold
Latest Price
7.550
1 Day change
-4.91%
52 Week Range
16.140
Analysis Updated At
2026/04/10
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Freshworks Inc (FRSH) is not a strong buy for a beginner, long-term investor at this time. The stock lacks positive momentum, has uninspiring financial performance, and is facing significant insider selling. Additionally, analyst sentiment is largely negative, with multiple downgrades and reduced price targets. While the company has potential in AI-enabled customer engagement, the current operating environment and financial metrics do not support a strong buy recommendation.

Technical Analysis

The technical indicators suggest a neutral to slightly bearish trend. The MACD is above 0 but positively contracting, the RSI is neutral at 37.859, and moving averages are converging. The stock is trading near its support level (S1: 7.834) but shows no clear breakout signals.

Options Data

Bullish
Open Interest Put-Call Ratio
Bullish
Option Volume Put-Call Ratio

The low put-call ratios indicate a bullish sentiment in the options market, but this is not supported by other data points.

Technical Summary

StrongSellSellNeutralBuyStrongBuydotted line Image
Sell
12
Buy
4

Positive Catalysts

  • The company has a strong gross margin of 85.56% and potential in AI-enabled customer engagement products.

Neutral/Negative Catalysts

  • Significant insider selling (up 2999.26% in the last month), negative analyst sentiment with multiple downgrades, and reduced price targets. Financial performance shows a massive drop in net income (-974.18% YoY) and EPS (-1028.57% YoY).

Financial Performance

In Q4 2025, revenue increased by 14.48% YoY to $222.74M, but net income and EPS saw significant declines (-974.18% and -1028.57% YoY, respectively). Gross margin improved slightly to 85.56%.

Growth

Profitability

Efficiency

Analyst Ratings and Price Target Trends

Analyst sentiment is negative. Recent downgrades include Oppenheimer to Perform from Outperform and Jefferies to Hold from Buy. Price targets have been significantly reduced across the board, with the highest target now at $16 (previously $27) and the lowest at $8.

Wall Street analysts forecast FRSH stock price to rise
9 Analyst Rating
Wall Street analysts forecast FRSH stock price to rise
6 Buy
3 Hold
0 Sell
Moderate Buy
Current: 7.940
sliders
Low
13
Averages
18.88
High
25
Current: 7.940
sliders
Low
13
Averages
18.88
High
25
Oppenheimer
Outperform -> Perform
downgrade
AI Analysis
2026-03-19
Reason
Oppenheimer
Price Target
AI Analysis
2026-03-19
downgrade
Outperform -> Perform
Reason
Oppenheimer downgraded Freshworks to Perform from Outperform with no price target.
Oppenheimer
Brian Schwartz
Outperform
to
Perform
downgrade
$15
2026-03-19
Reason
Oppenheimer
Brian Schwartz
Price Target
$15
2026-03-19
downgrade
Outperform
to
Perform
Reason
As previously reported, Oppenheimer analyst Brian Schwartz downgraded Freshworks to Perform from Outperform and removed the firm's $15 price target on the shares. In Oppenheimer's view, Freshworks is a solid company with a good opportunity in AI-enabled customer engagement that is embedded withing many SMB and mid-market workflows. However, a challenging operating environment during the AI technology transition has led to uninspiring and decelerating Employee Experience growth, only mid-single digit constant currency Customer Service growth, durability concerns around the moat and primary seat-based pricing model, low NRR and investor interest for owning SMiD Cap software names, and down year-over-year operating margin guidance in 2026, which will continue to weigh on fundamentals and sentiment this year, and make Freshworks a rebound last name, excluding a private equity takeout for the business.
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