Calix Launches Enhancements to Agent Workforce Cloud
Calix has launched enhancements to Calix Agent Workforce Cloud that help service providers improve campaign measurement, simplify subscriber support, and strengthen network intelligence. Embedded across Calix Engagement Cloud, Operations Cloud, and Service Cloud on the AI-native Calix One platform, these new capabilities further enable Calix customers to transform operations and accelerate experiences to compete and win in any market. They also continue a broader transformation drumbeat for service providers, helping them prepare to benefit from agentic workflows. Cloud capabilities on the Calix One platform have already helped service providers power market-winning outcomes-from 73% growth in residential average revenue per user and a 25% lift in small-business sales to dramatically improving Net Promoter Scores in just one year, the company said.
