Verizon Communications Faces 1M Customer Outage, Offers $20 Credit
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 10h ago
0mins
Source: Fool
- Service Disruption: On January 14, 2026, Verizon Communications experienced a service outage affecting over 1 million customers for several hours, which harmed the company's public image but is expected to have limited financial repercussions.
- Compensation Plan: The company announced a $20 credit for affected users, which could cost around $20 million, and while some customers may switch carriers, historical data suggests that the impact is typically short-lived.
- Acquisition Update: On January 15, 2026, Verizon confirmed that all regulatory approvals for its acquisition of Frontier Communications have been completed, with the deal expected to close on January 20, 2026, expanding its fiber access to nearly 30 million homes and businesses.
- Dividend Appeal: Despite challenges, Verizon's dividend yield exceeds 7%, and the company increased its dividend for the 19th consecutive year in Q4 2025, indicating strong appeal for income investors.
Analyst Views on FYBR
Wall Street analysts forecast FYBR stock price to rise over the next 12 months. According to Wall Street analysts, the average 1-year price target for FYBR is 38.50 USD with a low forecast of 38.50 USD and a high forecast of 38.50 USD. However, analyst price targets are subjective and often lag stock prices, so investors should focus on the objective reasons behind analyst rating changes, which better reflect the company's fundamentals.
2 Analyst Rating
0 Buy
2 Hold
0 Sell
Hold
Current: 38.490
Low
38.50
Averages
38.50
High
38.50
Current: 38.490
Low
38.50
Averages
38.50
High
38.50
About FYBR
Frontier Communications Parent, Inc. is a pure-play fiber provider in the United States. The Company offers a portfolio of communications and technology services for consumer and business customers. These services are offered on either a standalone basis or in a bundled package based on individual customer needs. Its services include data and Internet services, voice services, video services, access services, advanced hardware and network solutions, and bundles. It offers voice services, including data-based Voice Over Internet Protocol (VoIP) and unified communications as a service (UCaaS), long-distance and voice messaging services, to consumer and business customers in all its markets. It provides video services under the Frontier TV brand in some of its markets, including portions of California, Indiana, Texas, Florida, and Connecticut. Its switched access services allow other carriers to use its facilities to originate and terminate their local and long-distance voice traffic.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
