NTT DOCOMO and StarHub Collaborate to Enhance Roaming Services
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 02 2026
0mins
Should l Buy NOW?
Source: Businesswire
- Industry First Collaboration: NTT DOCOMO, StarHub, and ServiceNow have launched an autonomous roaming solution using ServiceNow CRM to accelerate the identification and resolution of roaming issues, aiming to enhance connectivity reliability for travelers worldwide, marking the establishment of the first inter-carrier automated operational model in the industry.
- Automation Enhancements: Since 2021, DOCOMO has eliminated manual intervention through Zero-Touch Operation (ZTO) technology, and is now extending this automation to inter-carrier operations with StarHub and ServiceNow, significantly improving fault recovery speed and reducing the need for manual support.
- Real-Time Fault Resolution: The new solution transforms manual processes into autonomous workflows that coordinate roaming fault resolution in real time, enhancing operators' visibility into network status and enabling faster issue detection and resolution, thereby improving service quality for travelers globally.
- Standardized Operational Goals: This collaboration aims to achieve higher service quality and fewer service interruptions, promoting industry standardization and enhancing the reliability of international roaming services, ultimately providing travelers with a better connectivity experience.
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Analyst Views on NOW
Wall Street analysts forecast NOW stock price to rise
32 Analyst Rating
30 Buy
2 Hold
0 Sell
Strong Buy
Current: 104.040
Low
172.00
Averages
222.81
High
263.00
Current: 104.040
Low
172.00
Averages
222.81
High
263.00
About NOW
ServiceNow, Inc. provides an artificial intelligence (AI) platform for business transformation. The Company’s AI platform connects people, processes, data, and devices to increase productivity and maximize business outcomes. Its intelligent platform, the Now Platform, is a cloud-based solution that helps enterprises and organizations across public and private sectors digitize workflows. The workflow applications built on the Now Platform are organized into four primary areas: Technology, CRM and Industry, Core Business and Creator. Its products include IT Service Management, IT Operations Management, HR Service Delivery, ServiceNow AI Agents, AI Experience, Build Agent, ServiceNow AI Control Tower, AI Agent Fabric, RaptorDB, Workflow Data Fabric, Workplace Service Delivery, ServiceNow Platform Encryption, Telecommunications Service Operations Management, and others. The Company also offers identity security, helping organizations secure access across the enterprise.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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- Access Information: Investors can join the call by dialing (888) 330-2455 or (240) 789-2717, ensuring that global investors can easily access information, which demonstrates the company's focus on its worldwide investor base.
- Replay Availability: An audio replay will be available two hours after the call and accessible for 30 days, further enhancing information accessibility and transparency, helping investors better understand the company's financial performance.
See More
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- Data Integration: Armis will provide robust physical asset data to ServiceNow's Configuration Management Database (CMDB), enhancing its end-to-end workflow capabilities and enabling enterprises to better integrate digital and physical environments, thereby optimizing existing solutions and security capabilities.
- Solution Enhancement: This acquisition will close the visibility gap in physical assets for ServiceNow, boost the physical asset library, and improve existing solutions and security capabilities, particularly in areas like IT Asset Management (ITAM) and IT Service Management (ITSM).
- Market Opportunity Expansion: Although operational technology has contributed less to ServiceNow in recent years, the addition of Armis will present new growth opportunities, helping the company better meet customer demands during their digital transformation journeys.
See More
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- AI-Driven Revenue Growth: Microsoft reported a 29% year-over-year increase in Microsoft 365 consumer cloud revenue, attributed in part to higher average revenue per user, indicating customers are willing to pay more for AI features, further enhancing the company's growth potential.
See More
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- Strong Financial Performance: ServiceNow reported a 21% year-over-year increase in subscription revenue in Q4, with over $2 billion in free cash flow, demonstrating its deep integration with enterprise customers and ongoing market demand.
- Cloud Computing Growth: Microsoft’s cloud revenue grew 26% year-over-year, with management noting accelerating demand, suggesting a strengthening competitive position in the cloud and AI sectors, poised to leverage its large customer base.
- AI-Driven Value Enhancement: Despite facing risks from AI competition, demand for both Microsoft and ServiceNow remains robust, particularly with Microsoft 365 consumer cloud revenue rising 29%, indicating that AI features are enhancing customer willingness to pay and bolstering the company's growth potential.
See More
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- Technical Analysis Tool: Comparing the current share price to the 200-day moving average provides valuable insights for investors, helping them assess market trends and potential buy or sell opportunities.
- ETF Trading Mechanism: Exchange-traded funds (ETFs) trade like stocks, where investors buy and sell 'units' that can be created or destroyed based on demand, impacting the fund's liquidity and market performance.
- Inflows and Outflows Monitoring: Weekly monitoring of changes in shares outstanding helps identify ETFs experiencing notable inflows (new units created) or outflows (old units destroyed), as these liquidity shifts can affect the performance of individual stocks held within the ETFs.
See More
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- Price Target Adjustment: Stifel has lowered its price target for ServiceNow from $180 to $135, primarily due to seasonally slow first-quarter performance and reduced spending by the U.S. federal government, while still maintaining a Buy rating, indicating confidence in the company's long-term prospects.
- Federal Revenue Outlook: Analysts noted a significant year-over-year decline in federal business, excluding Department of Defense data, compared to a strong 30% growth last year, suggesting management's revenue expectations may have been overly optimistic, impacting market confidence.
- Quarterly Performance Forecast: The expected cRPO growth for Q1 2026 is around 19.5%, below last quarter's 100 basis points, reflecting a modest start to enterprise business and weak U.S. federal data, which may raise concerns about future performance.
- Earnings Release Schedule: ServiceNow plans to release its Q1 2026 financial results post-market on April 22, with consensus estimates expecting adjusted earnings per share of $0.97 and revenue of $3.75 billion, indicating potential growth despite ongoing pressures.
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