NiCE Partners with Konecta for AI Solutions
Written by Emily J. Thompson, Senior Investment Analyst
Updated: May 13 2026
0mins
NiCE announced a strategic partnership with Konecta, a global player in customer experience and digital services, to accelerate the deployment of next-generation, AI-powered solutions across global markets. At the core of this partnership is NiCE's CX AI platform, CXone, recognized as a leading Contact Center as a Service solution, along with NiCE Cognigy's cutting-edge generative and agentic AI technology. Bringing these capabilities together enables intelligent virtual agents and real-time AI assistance that move beyond insights to autonomous, action-oriented execution across the customer journey. As part of the agreement, Konecta will integrate NiCE's technology, including NiCE Cognigy's AI capabilities, into its own open platform.
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Analyst Views on NICE
Wall Street analysts forecast NICE stock price to rise
15 Analyst Rating
10 Buy
5 Hold
0 Sell
Moderate Buy
Current: 90.640
Low
120.00
Averages
158.57
High
200.00
Current: 90.640
Low
120.00
Averages
158.57
High
200.00
About NICE
NICE Ltd., formerly NICE-Systems Ltd., is a global enterprise software provider. The Company's segments include Customer Interactions Solutions and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides data-driven insights that enable businesses to deliver personalized experiences to customers. The Financial Crime and Compliance Solutions segment provides real-time and cross-channel fraud prevention, anti-money laundering, brokerage compliance, and enterprise-wide case management. The Company serves contact centers, back-office operations, and retail branches across various industries, including communications, banking, insurance, healthcare, business process outsourcing (BPO), government, utilities, travel, and entertainment. Its multi-channel recording and interaction management solutions enable organizations to capture structured and unstructured customer interaction and transaction data from multiple channels.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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See More
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- AI Application Expansion: Together, they focus on deploying agentic AI in voice and chat systems to help enterprises resolve customer issues faster, thereby improving customer satisfaction and strengthening market competitiveness.
- Integration and Optimization: Concentrix accelerates the value realization of the NiCE Cognigy platform through its deep integration expertise and operational scale, ensuring effective AI operation in real environments and driving digital transformation for enterprises.
- Industry Impact: Guided by Concentrix's Agentic Operating Framework and extensive deployment experience, the company optimizes AI performance in complex environments, helping over 2,000 complex organizations worldwide achieve measurable business outcomes.
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- Market Reaction: In a session where the S&P 500 rose by 1.4% and the Nasdaq Composite increased by 2%, Nice's stock plummeted due to disappointing demand from AI projects, leading to a year-to-date decline of about 14%.
- Weak Forward Guidance: The company guided for adjusted revenue between $761 million and $771 million for the current quarter, falling short of the previous analyst estimate of approximately $777.4 million, indicating a slowdown with an expected year-over-year growth of about 5.5%.
- Slightly Positive Full-Year Outlook: Although the full-year sales forecast of $3.17 billion to $3.19 billion slightly exceeds Wall Street expectations, investor disappointment over the soft Q2 guidance may impact future investment decisions.
See More
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- Stock Price Plunge: Despite a bullish market backdrop with the S&P 500 up 1.4% and the Nasdaq Composite up 2%, Nice's stock plummeted 22.5% in Wednesday's trading, reflecting market concerns over its future growth prospects.
- Weak Guidance: The company’s guidance for Q2 adjusted revenue between $761 million and $771 million falls short of the analyst estimate of approximately $777.4 million, indicating a potential slowdown in demand for AI projects, which could adversely affect future performance.
- Slightly Positive Annual Outlook: Although the Q2 guidance is disappointing, Nice projects full-year sales between $3.17 billion and $3.19 billion, with adjusted earnings per share expected between $10.98 and $11.18, slightly exceeding Wall Street expectations, yet investors remain concerned about the short-term outlook.
See More
