Nice Launches NiCE ServiceNow Joint Solution
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 4 days ago
0mins
Should l Buy NICE?
Nice (NICE) announced the availability of its NiCE ServiceNow (NOW) joint solution, closing the gap between front-office engagement and back-office execution. Organizations can trigger complex enterprise workflows the moment a customer interaction begins. The NiCE ServiceNow joint solution helps organizations move beyond fragmented interactions by unifying real-time customer engagement with the workflows and systems required to resolve issues end-to-end. By bringing together NiCE's industry-leading CX AI platform, CXone, with ServiceNow Customer Service Management (CSM) and workflow capabilities, the solution connects customer engagement with enterprise execution to synchronize real-time customer intent with automated enterprise fulfillment. "Customer experience is entering a new era that is defined by speed, intelligence, and execution," said Jeff Comstock, President of CX Product & Technology at NiCE. "With this release, we are helping organizations turn AI innovation into everyday impact by connecting customer conversations directly to the people and processes that deliver outcomes."
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Analyst Views on NICE
Wall Street analysts forecast NICE stock price to rise
15 Analyst Rating
10 Buy
5 Hold
0 Sell
Moderate Buy
Current: 92.730
Low
120.00
Averages
158.57
High
200.00
Current: 92.730
Low
120.00
Averages
158.57
High
200.00
About NICE
NICE Ltd., formerly NICE-Systems Ltd., is a global enterprise software provider. The Company's segments include Customer Interactions Solutions, and Financial Crime and Compliance Solutions. The Customer Interactions Solutions segment provides data driven insights that enable businesses to deliver personalized experience to customers. The Financial Crime and Compliance Solutions segment provides real time and cross-channel fraud prevention, anti-money laundering, brokerage compliance and enterprise-wide case management. The Company serves contact centers, back office operations and retail branches, covering various industries, including communications, banking, insurance, healthcare, business processes outsourcing (BPO), government, utilities, travel and entertainment. Its Multi-Channel Recording and Interaction Management enables organizations to capture structured and unstructured customer interaction and transaction data from multiple channels.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Nice's Q1 Profit Falls Short of Expectations, Stock Plummets
- Q1 Performance Miss: Nice reported non-GAAP earnings per share of $0.77 on sales of $768.6 million in Q1, which, while exceeding sales expectations by $7.7 million, fell short of earnings expectations by $1.75, leading to significant investor disappointment and stock price decline.
- Stock Price Plunge: Despite a bullish market backdrop with the S&P 500 up 1.4% and the Nasdaq Composite up 2%, Nice's stock plummeted 22.5% in Wednesday's trading, reflecting market concerns over its future growth prospects.
- Weak Guidance: The company’s guidance for Q2 adjusted revenue between $761 million and $771 million falls short of the analyst estimate of approximately $777.4 million, indicating a potential slowdown in demand for AI projects, which could adversely affect future performance.
- Slightly Positive Annual Outlook: Although the Q2 guidance is disappointing, Nice projects full-year sales between $3.17 billion and $3.19 billion, with adjusted earnings per share expected between $10.98 and $11.18, slightly exceeding Wall Street expectations, yet investors remain concerned about the short-term outlook.
See More
NiCE Cognigy Recognized as Leader in Conversational AI by Forrester
- Industry Leadership: NiCE Cognigy has been recognized as a leader in the Forrester report on conversational AI platforms, achieving a high score of 4.5 in the strategy category, which underscores its significant competitive position and influence in the customer service market.
- Excellent Customer Feedback: Among evaluated vendors, NiCE Cognigy received above-average customer feedback, reflecting the effectiveness and customer satisfaction of its products in real-world applications, further solidifying its market position.
- Outstanding Technical Advantages: NiCE Cognigy scored the highest in 10 current offering and strategy criteria, particularly excelling in AI model management and omnichannel support, demonstrating its strong capabilities in complex conversational AI applications that meet enterprises' needs for efficient solutions.
- Alignment with Market Trends: As enterprises shift towards unified platforms to integrate AI and data, this recognition of NiCE Cognigy not only enhances its brand image but also lays a foundation for future market expansion and technological innovation, aiding businesses in their digital transformation success.
See More
Citi Research Downgrades Six Software Stocks Amid AI Concerns
- Rating Downgrade: Citi Research downgraded six application software stocks, including Similarweb, Docusign, Autodesk, Nice, CCC Intelligent Solutions, and Veeva Systems, from Buy to Neutral, reflecting concerns over a lack of catalysts in the next 12 months.
- Price Target Cuts: The firm also lowered price targets significantly, with Similarweb reduced from $8.50 to $3, Docusign from $99 to $50, Autodesk from $331 to $246, Nice from $184 to $119, CCC from $10 to $6, and Veeva from $291 to $176, indicating heightened risk perceptions regarding software application architecture.
- Market Reaction: Shares of all six companies fell during Friday trading, highlighting investor uncertainty about the software sector's future, particularly amid intensifying competition in the AI landscape.
- Strategic Shift: Citi analysts noted that while these companies may be well-positioned long-term, adopting a more cautious rating strategy allows for greater agility in response to market changes, especially with the rapid growth of AI companies and rising software optimization costs.
See More
Retirees Must Beware of AI Bubble Risks
- AI Bubble Risks: As the AI frenzy cools, retirees must be cautious with their AI stock holdings, particularly those with poor profitability and increasing losses, such as SentinelOne, a $5 billion company whose losses are widening despite revenue growth, posing greater risks for investors.
- Emerging Winners: The next phase of the AI revolution will reward companies providing cost-effective AI solutions, like data centers Equinix and Digital Realty, which generate stable monthly revenue and can offer reliable dividends, with Equinix's quarterly per-share dividend having grown nearly 80% over the past five years.
- Power Solutions Demand: With increasing electricity needs from data centers, onsite power solution providers like Bloom Energy are gaining attention, as their solid oxide fuel cells can provide electricity at lower costs than the national grid, with projections indicating that about one-third of data centers will use 100% onsite power by 2030.
- Transition Planning Necessity: Retirees should develop a transition plan to shift from popular AI stocks to lesser-known AI companies poised for future success, such as Nice, which reported 13% revenue growth in its cloud business last year and is expected to benefit from rising demand for autonomous customer service agents.
See More
RPD Fund Acquires NICE Shares Worth $100.15 Million
- Significant Stake: RPD Fund acquired 886,005 shares of NICE, with an estimated transaction value of $100.15 million, representing 43.42% of the fund's reportable AUM, making it the largest holding and indicating the fund's confidence in NICE's future potential.
- Quarter-End Valuation Increase: This acquisition increased RPD Fund's quarter-end position value by $100.15 million, reflecting the stability of NICE's value amid market fluctuations and demonstrating the fund's commitment to quality assets in a challenging market environment.
- Market Performance Comparison: As of March 19, 2026, NICE shares were priced at $118.28, down 21.7% over the past year, significantly underperforming the S&P 500 by 39 percentage points, suggesting that the market's pessimism may have provided RPD Fund with an attractive buying opportunity.
- Cloud Sales Growth: NICE's cloud sales grew by 13% in 2025, with expectations of a 15% increase in 2026, while its annual recurring revenue from AI products surged by 66%, indicating strong performance in the AI sector and potentially offering investors a favorable risk-reward profile.
See More
Intrepid Family Office Fully Exits NICE Stake
- Full Exit: Intrepid Family Office sold 20,000 shares of NICE in Q4 2026, marking a complete exit from the company, resulting in a $2.90 million decrease in stake value, reflecting investor reactions to short-term volatility.
- Financial Performance: Despite NICE generating $2.95 billion in total revenue for 2025, an 8% year-over-year increase, its stock plummeted over 20% last quarter due to disappointing guidance during investor day, indicating market concerns about future performance.
- Cloud Business Growth: NICE's cloud segment grew 13% to $2.24 billion in 2025, demonstrating sustained enterprise demand for AI-powered customer experience and compliance software, even amidst negative overall market sentiment.
- Portfolio Strategy: Intrepid's portfolio leans towards broad market ETFs and precious metals, indicating a defensive investment strategy likely influenced by uncertainties surrounding the short-term performance of individual tech stocks.
See More
Nice's Q1 Profit Falls Short of Expectations, Stock Plummets
- Q1 Performance Miss: Nice reported non-GAAP earnings per share of $0.77 on sales of $768.6 million in Q1, which, while exceeding sales expectations by $7.7 million, fell short of earnings expectations by $1.75, leading to significant investor disappointment and stock price decline.
- Stock Price Plunge: Despite a bullish market backdrop with the S&P 500 up 1.4% and the Nasdaq Composite up 2%, Nice's stock plummeted 22.5% in Wednesday's trading, reflecting market concerns over its future growth prospects.
- Weak Guidance: The company’s guidance for Q2 adjusted revenue between $761 million and $771 million falls short of the analyst estimate of approximately $777.4 million, indicating a potential slowdown in demand for AI projects, which could adversely affect future performance.
- Slightly Positive Annual Outlook: Although the Q2 guidance is disappointing, Nice projects full-year sales between $3.17 billion and $3.19 billion, with adjusted earnings per share expected between $10.98 and $11.18, slightly exceeding Wall Street expectations, yet investors remain concerned about the short-term outlook.
See More
NiCE Cognigy Recognized as Leader in Conversational AI by Forrester
- Industry Leadership: NiCE Cognigy has been recognized as a leader in the Forrester report on conversational AI platforms, achieving a high score of 4.5 in the strategy category, which underscores its significant competitive position and influence in the customer service market.
- Excellent Customer Feedback: Among evaluated vendors, NiCE Cognigy received above-average customer feedback, reflecting the effectiveness and customer satisfaction of its products in real-world applications, further solidifying its market position.
- Outstanding Technical Advantages: NiCE Cognigy scored the highest in 10 current offering and strategy criteria, particularly excelling in AI model management and omnichannel support, demonstrating its strong capabilities in complex conversational AI applications that meet enterprises' needs for efficient solutions.
- Alignment with Market Trends: As enterprises shift towards unified platforms to integrate AI and data, this recognition of NiCE Cognigy not only enhances its brand image but also lays a foundation for future market expansion and technological innovation, aiding businesses in their digital transformation success.
See More
Citi Research Downgrades Six Software Stocks Amid AI Concerns
- Rating Downgrade: Citi Research downgraded six application software stocks, including Similarweb, Docusign, Autodesk, Nice, CCC Intelligent Solutions, and Veeva Systems, from Buy to Neutral, reflecting concerns over a lack of catalysts in the next 12 months.
- Price Target Cuts: The firm also lowered price targets significantly, with Similarweb reduced from $8.50 to $3, Docusign from $99 to $50, Autodesk from $331 to $246, Nice from $184 to $119, CCC from $10 to $6, and Veeva from $291 to $176, indicating heightened risk perceptions regarding software application architecture.
- Market Reaction: Shares of all six companies fell during Friday trading, highlighting investor uncertainty about the software sector's future, particularly amid intensifying competition in the AI landscape.
- Strategic Shift: Citi analysts noted that while these companies may be well-positioned long-term, adopting a more cautious rating strategy allows for greater agility in response to market changes, especially with the rapid growth of AI companies and rising software optimization costs.
See More
Retirees Must Beware of AI Bubble Risks
- AI Bubble Risks: As the AI frenzy cools, retirees must be cautious with their AI stock holdings, particularly those with poor profitability and increasing losses, such as SentinelOne, a $5 billion company whose losses are widening despite revenue growth, posing greater risks for investors.
- Emerging Winners: The next phase of the AI revolution will reward companies providing cost-effective AI solutions, like data centers Equinix and Digital Realty, which generate stable monthly revenue and can offer reliable dividends, with Equinix's quarterly per-share dividend having grown nearly 80% over the past five years.
- Power Solutions Demand: With increasing electricity needs from data centers, onsite power solution providers like Bloom Energy are gaining attention, as their solid oxide fuel cells can provide electricity at lower costs than the national grid, with projections indicating that about one-third of data centers will use 100% onsite power by 2030.
- Transition Planning Necessity: Retirees should develop a transition plan to shift from popular AI stocks to lesser-known AI companies poised for future success, such as Nice, which reported 13% revenue growth in its cloud business last year and is expected to benefit from rising demand for autonomous customer service agents.
See More
RPD Fund Acquires NICE Shares Worth $100.15 Million
- Significant Stake: RPD Fund acquired 886,005 shares of NICE, with an estimated transaction value of $100.15 million, representing 43.42% of the fund's reportable AUM, making it the largest holding and indicating the fund's confidence in NICE's future potential.
- Quarter-End Valuation Increase: This acquisition increased RPD Fund's quarter-end position value by $100.15 million, reflecting the stability of NICE's value amid market fluctuations and demonstrating the fund's commitment to quality assets in a challenging market environment.
- Market Performance Comparison: As of March 19, 2026, NICE shares were priced at $118.28, down 21.7% over the past year, significantly underperforming the S&P 500 by 39 percentage points, suggesting that the market's pessimism may have provided RPD Fund with an attractive buying opportunity.
- Cloud Sales Growth: NICE's cloud sales grew by 13% in 2025, with expectations of a 15% increase in 2026, while its annual recurring revenue from AI products surged by 66%, indicating strong performance in the AI sector and potentially offering investors a favorable risk-reward profile.
See More
Intrepid Family Office Fully Exits NICE Stake
- Full Exit: Intrepid Family Office sold 20,000 shares of NICE in Q4 2026, marking a complete exit from the company, resulting in a $2.90 million decrease in stake value, reflecting investor reactions to short-term volatility.
- Financial Performance: Despite NICE generating $2.95 billion in total revenue for 2025, an 8% year-over-year increase, its stock plummeted over 20% last quarter due to disappointing guidance during investor day, indicating market concerns about future performance.
- Cloud Business Growth: NICE's cloud segment grew 13% to $2.24 billion in 2025, demonstrating sustained enterprise demand for AI-powered customer experience and compliance software, even amidst negative overall market sentiment.
- Portfolio Strategy: Intrepid's portfolio leans towards broad market ETFs and precious metals, indicating a defensive investment strategy likely influenced by uncertainties surrounding the short-term performance of individual tech stocks.
See More
