N-able Appoints New Chief Innovation Officer and Chief AI Officer
N-able (NABL) announced strategic leadership appointments of Robert Johnston as Chief Innovation Officer and Nicole Reineke as Chief AI Officer. These leadership updates are designed to accelerate business resilience and innovation across its security services, product ecosystem, and applied AI capabilities. Johnston brings decades of experience in cybersecurity, threat intelligence, and national security. Prior to founding Adlumin, he served as a principal consultant at CrowdStrike (CRWD). Reineke brings deep technical and industry leadership in artificial intelligence and machine learning, with a strong track record in AI ethics, intellectual property, and sustainable design. She previously served as a Senior Distinguished Engineer in Dell Technologies' Office of the CTO and as Senior Vice President of Innovation at Iron Mountain (IRM).
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- Conference Timing and Location: N-able will host the Empower 2027 conference from September 20-22, 2027, in Scottsdale, Arizona, expected to gather managed service providers, IT professionals, and industry experts globally to discuss key topics such as cybersecurity, automation, and business growth.
- Regional Event Expansion: Building on the success of Empower 2026, which attracted over 600 attendees, N-able is launching the Empower on the Move global event series, with initial events scheduled in Manchester, Frankfurt, Johannesburg, and Melbourne in 2026, aimed at increasing customer participation.
- Executive Participation and Training: Unlike traditional roadshows, the new series will feature executive participation and hands-on technical training led by N-able's
- Integration Automation: N-able's new native integration between Cove and HaloPSA automates ticket creation for backup issues, accelerating response times and minimizing operational risk, significantly enhancing business resilience.
- Real-Time Visibility: This integration ensures real-time visibility into backup issues, avoiding delayed alerts and manual processes, which helps MSPs quickly identify and resolve critical problems, thereby protecting customer data.
- Reduced Ticket Noise: Cove creates new tickets only when none exist and updates existing ones, preventing duplicate notifications and enhancing service desk efficiency while lowering operational overhead.
- Accelerated Response Times: The integration enables MSPs to triage issues faster and improve first-touch resolution for backup-related incidents, ensuring quick handling of events and enhancing service quality and business continuity.
- Strategic Leadership Appointments: N-able has appointed Robert Johnston as Chief Innovation Officer and Nicole Reineke as Chief AI Officer, aimed at accelerating innovation and business resilience across its security services and product ecosystem, reflecting the company's commitment to addressing evolving cyber threats and operational complexities.
- Innovation and AI Strategy: Robert Johnston will lead strategic innovation initiatives across the company's security services and product portfolio, ensuring that innovation is closely aligned with real-world security challenges, thereby enhancing the security service capabilities for customers and partners and strengthening market competitiveness.
- Enhancing AI Application Capabilities: Nicole Reineke will oversee N-able's applied AI strategy, focusing on delivering practical innovation that improves user efficiency by up to 70% and enhances customer and partner interactions in endpoint management, further solidifying the company's market position.
- Industry Leadership Background: Both new executives bring extensive industry backgrounds, with Johnston having rich experience in cybersecurity and Reineke excelling in AI ethics and sustainable design, and their addition is expected to provide N-able with stronger technological momentum and market adaptability.
- Fund Closure Success: Top Down Ventures' Founders Fund I achieved a final close at $28 million, exceeding its original $25 million target, reflecting strong market interest in early-stage MSP software and AI companies, indicating a burgeoning investment trend in this sector.
- Strong Early Performance: The fund's first exit, zofiQ, was acquired by ConnectWise, yielding a 5.3x return just six months post-investment, showcasing the fund's success in selecting high-potential investments and the market's viability.
- Growing Market Demand: SMB IT spending is projected to reach $1 trillion by 2030, surpassing enterprise IT for the first time, highlighting the strategic significance and growth potential of the MSP ecosystem, which is drawing increased institutional capital attention.
- Investment in AI-Native Companies: Top Down Ventures focuses on backing AI-native SaaS companies that leverage modern AI development tools from inception, resulting in accelerated product cycles and enhanced market competitiveness, signaling a future of increased intelligence and efficiency in the MSP industry.
- Revenue Growth: N-able's Q1 annual recurring revenue (ARR) reached $548 million, growing 8% year-over-year, indicating the company's sustained growth potential in automation and cybersecurity, which is expected to drive future market share expansion.
- Customer Expansion: The number of customers with over $50,000 in ARR grew by 13% year-over-year, now representing 62% of total ARR, highlighting the company's increased penetration in high-value customer segments and enhancing its competitive position.
- Financial Performance: Q1 total revenue was $134 million with adjusted EBITDA of $37 million, demonstrating the company's ability to maintain profitability while actively investing in cybersecurity solutions to meet market demand.
- Outlook: The company guided Q2 total revenue between $137.5 million and $138.5 million, with a full-year ARR target of $581 million to $586 million, reflecting management's confidence in future growth despite challenges related to lengthening sales cycles.






