Enterprises Adopt AI Platforms to Enhance Service Efficiency
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1 day ago
0mins
Should l Buy III?
Source: Newsfilter
- Platform-Centric Trend: According to ISG's research, field service management (FSM) is evolving into a platform-centric discipline, where enterprises enhance operational resilience by integrating multiple activities to meet increasingly complex service delivery demands, thereby improving customer satisfaction and market competitiveness.
- AI-Driven Optimization: The research indicates that by 2028, two-thirds of enterprises will utilize AI to coordinate field service teams, enabling companies to anticipate maintenance needs and shift from reactive to planned interventions, which minimizes downtime and reduces costs, ultimately enhancing overall service efficiency.
- Evaluation Criteria: ISG assessed 37 software providers across multiple platform categories, including field service management, customer engagement, and proactive maintenance, with Salesforce and IFS recognized as overall leaders in five categories, highlighting their strong competitive position in the market.
- Strategic Transformation Recommendations: ISG advises companies to treat FSM platform adoption as a structured transformation, emphasizing alignment with IT, operations, and finance departments, while ensuring platform security, governance, and alignment with long-term strategies to achieve optimal investment returns.
Trade with 70% Backtested Accuracy
Stop guessing "Should I Buy III?" and start using high-conviction signals backed by rigorous historical data.
Sign up today to access powerful investing tools and make smarter, data-driven decisions.
Analyst Views on III
Wall Street analysts forecast III stock price to rise
1 Analyst Rating
1 Buy
0 Hold
0 Sell
Moderate Buy
Current: 4.590
Low
6.50
Averages
6.50
High
6.50
Current: 4.590
Low
6.50
Averages
6.50
High
6.50
About III
Information Services Group, Inc. is a global artificial intelligence (AI)-centered technology research and advisory firm. The Company specializes in digital transformation services, including sourcing advisory, cloud and data analytics; managed governance and risk services, network carrier services, technology strategy and operations design; change management, and market intelligence and technology research and analysis. The Company’s ISG Network and Software Advisory services and its software platforms, including ISG GovernX and ISG Tango. ISG GovernX includes real-time third-party risk management capabilities, including integrated data feeds and real-time alerts. ISG Tango sourcing platform is an AI-embedded, comprehensive solution that enables enterprises and public sector organizations to evaluate their business requirements and identify desired outcomes. Its AI Maturity Index, a data-driven assessment platform designed to benchmark workforce readiness for AI at scale.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
ISG Launches Study on AI-Ready Infrastructure Solutions
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers' capabilities in building AI-ready infrastructure, particularly focusing on GPU capacity to support large-scale AI training, inference, and deployment.
- Report Release: The study results will be published in July 2026 under the title 'AI-Ready Infrastructure Solutions', covering companies that deliver integrated AI infrastructure platforms and GPU-as-a-Service (GPUaaS) offerings, assessing their ability to provide scalable, secure, and economically viable foundations for enterprise AI.
- Market Demand: As enterprises transition from experimenting with AI to integrating it into operations, they face pressure to build scalable, efficient, and economically viable infrastructure, shifting the market from general-purpose infrastructure to solutions that enhance performance, efficiency, and ease of management.
- Customer Experience Data: The 2026 ISG Provider Lens® evaluations will feature expanded customer experience data based on ISG's continuous CX research, assisting enterprises in selecting appropriate vendors and ensuring their infrastructure aligns with strategic and regulatory requirements.
See More
ISG to Release GRCF Analytics and AI Services Report
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers offering data-driven intelligence to help enterprises monitor operations, ensure compliance, and detect fraud, with a report expected in August 2026.
- Market Demand: As companies scale digital operations, they face stricter regulatory requirements and diverse risks, leading to an increasing role of AI in Governance, Risk, Compliance, and Fraud (GRCF), which drives enterprises to adopt smarter decision-making capabilities.
- Research Methodology: ISG has distributed surveys to over 25 AI and analytics service providers, and the research team will produce a quadrant representing analytics and AI services for GRCF functions based on ISG's collaborative experience with clients.
- Customer Experience Data: The 2026 ISG Provider Lens® evaluations will feature expanded customer experience data derived from ISG's continuous CX research, assisting enterprises in selecting appropriate sourcing partners.
See More
Enterprises Adopt AI Platforms to Enhance Service Efficiency
- Platform-Centric Trend: According to ISG's research, field service management (FSM) is evolving into a platform-centric discipline, where enterprises enhance operational resilience by integrating multiple activities to meet increasingly complex service delivery demands, thereby improving customer satisfaction and market competitiveness.
- AI-Driven Optimization: The research indicates that by 2028, two-thirds of enterprises will utilize AI to coordinate field service teams, enabling companies to anticipate maintenance needs and shift from reactive to planned interventions, which minimizes downtime and reduces costs, ultimately enhancing overall service efficiency.
- Evaluation Criteria: ISG assessed 37 software providers across multiple platform categories, including field service management, customer engagement, and proactive maintenance, with Salesforce and IFS recognized as overall leaders in five categories, highlighting their strong competitive position in the market.
- Strategic Transformation Recommendations: ISG advises companies to treat FSM platform adoption as a structured transformation, emphasizing alignment with IT, operations, and finance departments, while ensuring platform security, governance, and alignment with long-term strategies to achieve optimal investment returns.
See More
ISG Launches Study on Supply Chain Analytics and AI Services
- Study Launch: Information Services Group (ISG) has initiated a research study aimed at evaluating services that optimize operational workflows and enhance supply chain execution, with a report on supply chain analytics and AI services scheduled for release in May 2026.
- Market Demand: As supply chain operations become increasingly dynamic due to volatile demand, expanding supplier networks, and rising costs, enterprises are accelerating investments in targeted AI solutions to enable faster and smarter supply chain decisions, thereby enhancing their competitive edge.
- Data Integration Challenges: Despite enterprises collecting vast amounts of data from resource planning, industry operations, and IoT devices, fragmented and low-quality data often hinders AI adoption, prompting organizations to modernize their supply chain ecosystems to address these challenges effectively.
- Global Market Coverage: The study will cover the global market for supply chain specialty analytics and AI services, assessing providers' capabilities in integrating supply chain data and modernizing supply chain functions, thereby assisting enterprises in selecting suitable sourcing partners.
See More
ISG to Release Insurance Analytics and AI Report
- Research Launch: Information Services Group (ISG) has initiated a study focusing on the application of analytics and AI in the insurance sector, aimed at helping insurers enhance profitability and optimize operations, with a report expected in August 2026.
- Market Assessment: The report will evaluate companies specializing in analytics and AI services across the insurance value chain, assisting enterprise buyers in assessing current vendor relationships and potential new engagements.
- Technology Application: With rising customer expectations and increasing risk complexities, insurers are accelerating the adoption of advanced analytics and AI, where specialist providers play a critical role in product design, pricing accuracy, and demand forecasting.
- Global Coverage: ISG's research will cover the global specialty analytics and AI services market for insurance, with analysts assessing providers' capabilities in actuarial modeling, underwriting automation, and claims fraud detection based on ISG's collaborative experience with clients.
See More
European Enterprises Shift Focus to Measurable Sustainability Outcomes
- Strategic Shift in Sustainability: According to ISG's report, European enterprises are transitioning from mere regulatory compliance to pursuing measurable financial and operational outcomes, indicating a maturation in their sustainability strategies that better equips them to respond to market changes.
- Investment in ESG Data Architecture: Companies are investing in integrated environmental, social, and governance (ESG) data architectures to enhance accuracy and governance across internal systems, thereby increasing transparency and competitiveness in a rapidly changing energy market.
- Adoption of Digital Sustainability Solutions: As the energy mix shifts towards renewables, enterprises are utilizing digital tools to manage electrification and integrate on-site renewables, which not only optimizes energy use but also enhances operational flexibility, ensuring competitiveness during decarbonization efforts.
- Recognition of Market Leaders: The report identifies companies like Accenture, Capgemini, and Cognizant as leaders across multiple quadrants, showcasing their strong capabilities and market influence in driving digital sustainability initiatives.
See More
ISG Launches Study on AI-Ready Infrastructure Solutions
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers' capabilities in building AI-ready infrastructure, particularly focusing on GPU capacity to support large-scale AI training, inference, and deployment.
- Report Release: The study results will be published in July 2026 under the title 'AI-Ready Infrastructure Solutions', covering companies that deliver integrated AI infrastructure platforms and GPU-as-a-Service (GPUaaS) offerings, assessing their ability to provide scalable, secure, and economically viable foundations for enterprise AI.
- Market Demand: As enterprises transition from experimenting with AI to integrating it into operations, they face pressure to build scalable, efficient, and economically viable infrastructure, shifting the market from general-purpose infrastructure to solutions that enhance performance, efficiency, and ease of management.
- Customer Experience Data: The 2026 ISG Provider Lens® evaluations will feature expanded customer experience data based on ISG's continuous CX research, assisting enterprises in selecting appropriate vendors and ensuring their infrastructure aligns with strategic and regulatory requirements.
See More
ISG to Release GRCF Analytics and AI Services Report
- Research Background: Information Services Group (ISG) has launched a study to evaluate providers offering data-driven intelligence to help enterprises monitor operations, ensure compliance, and detect fraud, with a report expected in August 2026.
- Market Demand: As companies scale digital operations, they face stricter regulatory requirements and diverse risks, leading to an increasing role of AI in Governance, Risk, Compliance, and Fraud (GRCF), which drives enterprises to adopt smarter decision-making capabilities.
- Research Methodology: ISG has distributed surveys to over 25 AI and analytics service providers, and the research team will produce a quadrant representing analytics and AI services for GRCF functions based on ISG's collaborative experience with clients.
- Customer Experience Data: The 2026 ISG Provider Lens® evaluations will feature expanded customer experience data derived from ISG's continuous CX research, assisting enterprises in selecting appropriate sourcing partners.
See More
Enterprises Adopt AI Platforms to Enhance Service Efficiency
- Platform-Centric Trend: According to ISG's research, field service management (FSM) is evolving into a platform-centric discipline, where enterprises enhance operational resilience by integrating multiple activities to meet increasingly complex service delivery demands, thereby improving customer satisfaction and market competitiveness.
- AI-Driven Optimization: The research indicates that by 2028, two-thirds of enterprises will utilize AI to coordinate field service teams, enabling companies to anticipate maintenance needs and shift from reactive to planned interventions, which minimizes downtime and reduces costs, ultimately enhancing overall service efficiency.
- Evaluation Criteria: ISG assessed 37 software providers across multiple platform categories, including field service management, customer engagement, and proactive maintenance, with Salesforce and IFS recognized as overall leaders in five categories, highlighting their strong competitive position in the market.
- Strategic Transformation Recommendations: ISG advises companies to treat FSM platform adoption as a structured transformation, emphasizing alignment with IT, operations, and finance departments, while ensuring platform security, governance, and alignment with long-term strategies to achieve optimal investment returns.
See More
ISG Launches Study on Supply Chain Analytics and AI Services
- Study Launch: Information Services Group (ISG) has initiated a research study aimed at evaluating services that optimize operational workflows and enhance supply chain execution, with a report on supply chain analytics and AI services scheduled for release in May 2026.
- Market Demand: As supply chain operations become increasingly dynamic due to volatile demand, expanding supplier networks, and rising costs, enterprises are accelerating investments in targeted AI solutions to enable faster and smarter supply chain decisions, thereby enhancing their competitive edge.
- Data Integration Challenges: Despite enterprises collecting vast amounts of data from resource planning, industry operations, and IoT devices, fragmented and low-quality data often hinders AI adoption, prompting organizations to modernize their supply chain ecosystems to address these challenges effectively.
- Global Market Coverage: The study will cover the global market for supply chain specialty analytics and AI services, assessing providers' capabilities in integrating supply chain data and modernizing supply chain functions, thereby assisting enterprises in selecting suitable sourcing partners.
See More
ISG to Release Insurance Analytics and AI Report
- Research Launch: Information Services Group (ISG) has initiated a study focusing on the application of analytics and AI in the insurance sector, aimed at helping insurers enhance profitability and optimize operations, with a report expected in August 2026.
- Market Assessment: The report will evaluate companies specializing in analytics and AI services across the insurance value chain, assisting enterprise buyers in assessing current vendor relationships and potential new engagements.
- Technology Application: With rising customer expectations and increasing risk complexities, insurers are accelerating the adoption of advanced analytics and AI, where specialist providers play a critical role in product design, pricing accuracy, and demand forecasting.
- Global Coverage: ISG's research will cover the global specialty analytics and AI services market for insurance, with analysts assessing providers' capabilities in actuarial modeling, underwriting automation, and claims fraud detection based on ISG's collaborative experience with clients.
See More
European Enterprises Shift Focus to Measurable Sustainability Outcomes
- Strategic Shift in Sustainability: According to ISG's report, European enterprises are transitioning from mere regulatory compliance to pursuing measurable financial and operational outcomes, indicating a maturation in their sustainability strategies that better equips them to respond to market changes.
- Investment in ESG Data Architecture: Companies are investing in integrated environmental, social, and governance (ESG) data architectures to enhance accuracy and governance across internal systems, thereby increasing transparency and competitiveness in a rapidly changing energy market.
- Adoption of Digital Sustainability Solutions: As the energy mix shifts towards renewables, enterprises are utilizing digital tools to manage electrification and integrate on-site renewables, which not only optimizes energy use but also enhances operational flexibility, ensuring competitiveness during decarbonization efforts.
- Recognition of Market Leaders: The report identifies companies like Accenture, Capgemini, and Cognizant as leaders across multiple quadrants, showcasing their strong capabilities and market influence in driving digital sustainability initiatives.
See More
