2026 Global Total Experience Score Released
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 09 2026
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Source: Newsfilter
- Brand Experience Improvement: According to Forrester's 2026 Global Total Experience Score, 41% of the 375 evaluated brands improved their scores, indicating that the integration of brand and customer experience can significantly drive business growth, particularly in the US where automotive firms achieved a 2.6x revenue lift.
- Regional Performance Disparities: In North America, 53% of brands saw score increases while European brands remained stable, and the Asia Pacific region showed uneven results, highlighting the varying market responses to brand experience that influence global brand strategies.
- Launch of Employee Experience Index: Forrester will unveil its new Employee Experience Index (EX Index) at the CX Summit EMEA, designed to help companies assess the impact of employee experience on business outcomes, thereby optimizing the alignment between brand promises and actual experiences delivered.
- Honor Recognition Program: Forrester will introduce the inaugural Total Experience Honor to recognize organizations that excel in delivering on their brand promises, engaging employees, and achieving measurable customer and business outcomes, further enhancing brand competitiveness in their respective markets.
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About FORR
Forrester Research, Inc. is an independent research and advisory firm. The Company operates through three segments: Research, Consulting, and Events. The Research segment provides objective, independent and data-driven research insights utilizing both qualitative and quantitative data. Its primary subscription research services include Forrester Decisions. The Consulting segment includes consulting projects and advisory services. It delivers focused insights and recommendations to assist clients in developing and executing technology and business strategies. The Events segment hosts multiple events across North America, Europe, and the Asia-Pacific region. Its Events focused on business imperatives of significant interest to clients, including business-to-business marketing, sales and product leadership, customer experience, security and risk, technology and innovation, and data strategies and insights.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Forrester Opens Nominations for 2026 B2B Awards
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- Award Ceremony Details: Winners will be honored at Forrester's B2B Forum in London on September 28-29, 2026, which will gather B2B leaders from Europe, the Middle East, and Africa to showcase best practices and success stories.
- Evaluation Criteria: Submissions will be judged based on how effectively companies align cross-functional teams, execute innovative strategies, and demonstrate measurable results, ensuring transparency and fairness in the selection process to promote sharing of industry best practices.
- Eligibility Requirements: All B2B organizations based in the EMEA region are eligible to participate, with nominations due by July 6, 2026, encouraging companies to submit entries via the online nomination form to gain recognition within the industry.
See More
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- Regional Performance Disparities: In North America, 53% of brands saw score increases while European brands remained stable, and the Asia Pacific region showed uneven results, highlighting the varying market responses to brand experience that influence global brand strategies.
- Launch of Employee Experience Index: Forrester will unveil its new Employee Experience Index (EX Index) at the CX Summit EMEA, designed to help companies assess the impact of employee experience on business outcomes, thereby optimizing the alignment between brand promises and actual experiences delivered.
- Honor Recognition Program: Forrester will introduce the inaugural Total Experience Honor to recognize organizations that excel in delivering on their brand promises, engaging employees, and achieving measurable customer and business outcomes, further enhancing brand competitiveness in their respective markets.
See More
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- Awards Overview: Forrester has launched nominations for the 2026 B2B Return On Integration Honours and B2B Programmes Of The Year Awards, aimed at recognizing organizations that achieve measurable business impact through customer-centric growth strategies, highlighting the importance of cross-functional collaboration.
- Award Ceremony Details: Winners will be honored at Forrester's B2B Forum in London on September 28-29, 2026, which will gather B2B leaders from Europe, the Middle East, and Africa to showcase best practices and success stories.
- Evaluation Criteria: Submissions will be judged based on how effectively companies align cross-functional teams, execute innovative strategies, and demonstrate measurable results, ensuring transparency and fairness in the selection process to promote sharing of industry best practices.
- Eligibility Requirements: All B2B organizations based in the EMEA region are eligible to participate, with nominations due by July 6, 2026, encouraging companies to submit entries via the online nomination form to gain recognition within the industry.
See More
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- Brand Experience Improvement: According to Forrester's 2026 Global Total Experience Score, 41% of the 375 evaluated brands improved their scores, indicating that the integration of brand and customer experience can significantly drive business growth, particularly in the US where automotive firms achieved a 2.6x revenue lift.
- Regional Performance Disparities: In North America, 53% of brands saw score increases while European brands remained stable, and the Asia Pacific region showed uneven results, highlighting the varying market responses to brand experience that influence global brand strategies.
- Launch of Employee Experience Index: Forrester will unveil its new Employee Experience Index (EX Index) at the CX Summit EMEA, designed to help companies assess the impact of employee experience on business outcomes, thereby optimizing the alignment between brand promises and actual experiences delivered.
- Honor Recognition Program: Forrester will introduce the inaugural Total Experience Honor to recognize organizations that excel in delivering on their brand promises, engaging employees, and achieving measurable customer and business outcomes, further enhancing brand competitiveness in their respective markets.
See More
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- Stock Split Announcement: CrowdStrike has announced a 4-for-1 stock split, set to begin trading on July 2, 2026, with shareholders automatically receiving additional shares, aimed at enhancing liquidity and attracting more investor interest.
- Strong Financial Performance: In its fiscal 2027 first quarter, CrowdStrike reported a 26% year-over-year revenue increase to $1.39 billion, with annual recurring revenue (ARR) rising 24% to $5.5 billion, exceeding analyst expectations and demonstrating robust demand in the cybersecurity sector.
- Market Leadership: CrowdStrike was rated as a leader in Gartner's 2026 Magic Quadrant for endpoint protection, marking its seventh consecutive year in this position, further solidifying its authoritative status in the cybersecurity industry.
- Significant ROI: According to a Forrester study, CrowdStrike customers achieved a 273% return on investment by reducing breach risks and simplifying security operations, highlighting the effectiveness and market appeal of its solutions.
See More
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- Stock Split Announcement: CrowdStrike has announced a 4-for-1 stock split set for next month, where shareholders as of June 25, 2026, will receive three additional shares for each share owned, aimed at enhancing liquidity and attracting more investor interest.
- Strong Financial Performance: In Q1 of fiscal 2027, CrowdStrike reported a 26% year-over-year revenue increase to $1.39 billion, with annual recurring revenue (ARR) reaching $5.5 billion, demonstrating robust market demand and sustained profitability.
- Market Leadership: CrowdStrike was rated a leader in Gartner's 2026 Magic Quadrant for endpoint protection, marking its seventh consecutive year in this position, further solidifying its industry standing in cybersecurity.
- Significant ROI: According to a Forrester study, CrowdStrike customers achieved a 273% return on investment, indicating the effectiveness of its solutions in reducing breach risks and simplifying security operations, thereby attracting more enterprise clients.
See More
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- Accelerated Revenue Growth: Palantir has experienced accelerated revenue growth for 11 consecutive quarters, with Q1 revenue soaring 85% year-over-year to $1.6 billion, reflecting strong demand for its AI decisioning tools and solidifying its market position.
- Valuation Challenges: Despite significant revenue growth, Palantir's valuation stands at 72 times sales, making it the most expensive stock in the S&P 500, raising concerns among investors about potential stock price volatility due to high valuation.
- Optimistic Analyst Forecasts: Wall Street analysts project a 63% revenue increase for Palantir over the next year, reaching $8.5 billion, and if valued at 50 times sales, the market cap could rise to $425 billion, indicating strong growth potential.
- Competitive Market Pressures: While Palantir is regarded as the
See More
Analysis of Palantir Technologies Stock Volatility
- Stock Performance Decline: Palantir's stock has declined by 12% in 2026, while the S&P 500 and Nasdaq Composite have gained 11% and 16%, respectively, indicating relative weakness in the software sector that may affect investor confidence.
- Market Optimism: Despite the stock's decline, Wall Street's median 12-month target price for Palantir is $200 per share, implying a 28% upside from its current price of $156, reflecting confidence in its future growth potential.
- Strong Financial Results: Palantir reported an 85% increase in revenue to $1.6 billion in Q1, with non-GAAP net income soaring 153%, showcasing the company's robust performance in the software industry, although its valuation remains high.
- Significant Valuation Risks: With a price-to-sales ratio of 72, Palantir is the most expensive stock in the S&P 500, and even a 45% drop in share price would not change this status, raising concerns about future growth expectations among investors.
See More
