My Student Loan Servicer Changed Without My Knowledge: What You Should Know in Case It Happens to You
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Sep 15 2025
0mins
Should l Buy NNI?
Source: CNBC
Loan Servicer Transfer: Many borrowers, including the author, have experienced unexpected transfers of their federal student loans from Nelnet to a new servicer, Central Research, Inc. (CRI), without prior notice, leading to confusion and concerns about loan status and payments.
Administrative Forbearance: During the transfer process, loans are often placed in an administrative forbearance, which can last up to 60 days, allowing borrowers to avoid delinquency but still accruing interest. Borrowers are advised to keep detailed records of their loan information to spot any discrepancies.
Payment Recommendations: Experts suggest that borrowers should refrain from making payments during the transfer to avoid potential issues, as payments may get lost in the transition. Instead, they should set aside the payment amount until the new servicer is fully operational.
Verification of Information: After the transfer, borrowers should verify that their new servicer has accurate information regarding their loan details, including payment amounts and interest rates, and re-enroll in automatic payments if applicable.
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Analyst Views on NNI
Wall Street analysts forecast NNI stock price to rise
1 Analyst Rating
0 Buy
1 Hold
0 Sell
Hold
Current: 130.470
Low
140.00
Averages
140.00
High
140.00
Current: 130.470
Low
140.00
Averages
140.00
High
140.00
About NNI
Nelnet, Inc. operates businesses that are engaged in loan servicing and education technology services and payments. The Company's segments include Loan Servicing and Systems (LSS), Education Technology Services and Payments (ETSP), Asset Generation and Management (AGM), and Nelnet Bank. The LSS segment is focused on student and consumer loan servicing, loan servicing-related technology solutions and outsourcing business services. This segment includes the brands Nelnet Diversified Solutions, Nelnet Government Services and others. The ETSP segment provides education and payment technology and services for K-12 schools, higher education institutions, churches, and businesses in the United States and internationally. The AGM segment includes the acquisition and management of student and other loan assets, including investment interests therein. The Nelnet Bank includes an Internet Utah-chartered industrial bank focused on the private education and unsecured consumer loan markets.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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See More
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- Policy Background Analysis: Since its implementation in 2007, the PSLF program aims to provide loan forgiveness to borrowers working for certain non-profits or government entities, but delays affecting over 83,000 borrowers during the Trump administration have hindered their debt repayment progress.
- Borrower Reactions: Many borrowers feel discouraged by the long wait times, with some expressing skepticism about the approval of their applications, highlighting the need for improved transparency and efficiency from the Department of Education, which may lead to concerns about their future financial situations.
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See More
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- Record Date for Shareholders: The record date for shareholders to qualify for the dividend is set for February 27, 2026, ensuring that investors holding shares by this date will receive the payout, which enhances confidence in the company's stability.
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- Investor Information Access: Following the earnings release, investors can access additional financial information through the company's website, further enhancing transparency and communication with investors, thereby bolstering the company's image in the capital markets.
See More
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- Business Milestone: Under Tewes' leadership, Nelnet successfully launched Nelnet Bank, a key milestone that solidified the company's position in consumer lending and enhanced its market presence.
- Ongoing Influence: Although Tewes will retire, he will continue to serve on the Nelnet Bank Board of Directors, ensuring his ongoing influence in the company's future development.
See More
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- Strategic Contributions: Since joining Nelnet in 2005, Tewes has played a pivotal role in driving the company's growth and diversification, particularly establishing market leadership in education payment solutions.
- Product Expansion: Under Tewes' leadership, Nelnet successfully launched Nelnet Bank, a significant milestone in consumer lending that further enhances the company's competitive position in the market.
- Ongoing Influence: Although Tewes will retire, he will continue to serve on the board of Nelnet Bank, ensuring his lasting influence on the company's future development.
See More
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