If you're experiencing trouble applying a discount or promo code during checkout, here are some common reasons why and how to resolve them:

1. Check Code Validity

• Expiration Date: Most discount codes have an expiration date. Please ensure that the code is still valid and hasn't expired.
• Terms and Conditions: Some codes may only be valid for specific scenarios, subscription types, or for first-time users only. Check the terms and conditions associated with the code to ensure it applies to your purchase.

2. Code Entry

• Typos: Double-check that you have entered the code correctly, paying attention to capitalization and special characters. It's best to copy and paste the code directly from the source to avoid errors.
• Extra Spaces: Make sure there are no leading or trailing spaces when entering the code.

3. Account Eligibility

• Existing Subscriptions: Some codes are exclusively for new users or upgrades from specific plans. If you already have an active subscription, the code may not be applicable.

4. Technical Issues

• Cookies and Cache: Sometimes, browser cookies and cache can interfere with the code application process. Try clearing your browser's cookies and cache and then try applying the code again.
• Different Browser/Device: Try completing your purchase using a different browser or device to rule out any browser-specific issues.

If you have checked all of the above and are still experiencing issues, please contact our customer support team at contact@intellectia.ai with the following information:

• The discount code you are trying to use.
• A screenshot of the error message (if any).
• A description of the product or subscription you are trying to purchase.
• Any relevant details about your account (e.g., new user, existing subscriber, current plan).

Our support team will be happy to assist you in resolving the issue. We appreciate your understanding and look forward to helping you get the best value from Intellectia AI!