RingCentral Launches AI-Driven Workforce Management Suite, RingWEM
RingCentral announced RingWEM, a next-generation offering that leverages and extends the recent acquisition of CommunityWFM workforce management. This new comprehensive solution complements RingCentral's native cloud contact center, RingCX, by adding powerful capabilities for agent performance, customer satisfaction, and operational efficiencies with integrated, AI-powered insights. "Focus on customer experience and employee engagement is what separates businesses that thrive from those that stall," said Jim Dvorkin, SVP Customer Experience Products, RingCentral. "With RingWEM, we're redefining how businesses optimize their operations and empower their employees. By turning every interaction into actionable intelligence, RingCentral helps organizations deliver smarter service, stronger performance, and the kind of customer experiences that drive lasting growth."
