Maximus, Inc. (MMS) Q1 2026 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
Despite a decline in revenue and free cash flow, the company shows promise with improved operating margins in U.S. Federal Services and a focus on AI and technology investments. The guidance for fiscal 2026 suggests growth in EBITDA and EPS, but the lack of new work in revenue guidance and unclear management responses temper expectations. The overall sentiment is balanced, with potential for growth but current uncertainties and challenges.
Key Financial Performance
Revenue $1.35 billion for the first quarter of fiscal year 2026, representing a 4.1% decline year-over-year. The decline was attributed to a 1.5% impact from the divestiture of the Outside the U.S. segment and the rest due to organic movements.
Adjusted EBITDA Margin 12.7% for the first quarter of fiscal year 2026, compared to 11.2% in the prior year period. The improvement was driven by performance in the U.S. Federal Services segment and wider adoption of technology initiatives.
Adjusted EPS $1.85 for the first quarter of fiscal year 2026, compared to $1.61 in the prior year period. The increase was attributed to improved performance in the U.S. Federal Services segment and technology-driven productivity enhancements.
U.S. Federal Services Revenue $787 million for the first quarter of fiscal year 2026, a 0.8% increase year-over-year. Growth was organic, driven by technology initiatives enhancing productivity.
U.S. Services Revenue $415 million for the first quarter of fiscal year 2026, down from $452 million in the prior year period. The decline was due to lower volumes or demand for engagement on several programs.
Outside the U.S. Revenue $143 million for the first quarter of fiscal year 2026, down from $170 million in the prior year period. The decline was primarily due to a $19 million impact from the divestiture of the Australian and South Korean businesses and lower volumes on several programs.
Operating Income Margin (U.S. Federal Services) 16.5% for the first quarter of fiscal year 2026, compared to 12.7% in the prior year period. The improvement was driven by technology initiatives enhancing productivity.
Operating Income Margin (U.S. Services) 7.1% for the first quarter of fiscal year 2026, compared to 9.0% in the prior year period. The decline was attributed to increased costs during the open enrollment period.
Operating Income Margin (Outside the U.S.) Operating loss of $1.4 million for the first quarter of fiscal year 2026, compared to an operating profit of $8.1 million in the prior year period. The loss was due to business development investments and delayed revenue contributions from new work opportunities.
Free Cash Flow Net outflow of $251 million for the first quarter of fiscal year 2026. The outflow was due to expected seasonality and temporary delays in collections in the U.S. Federal Services segment.
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Operating Highlights
AI-powered Accuracy Assistant tool: Launched to help states reduce SNAP payment error rates using predictive analytics and intelligent automation. It integrates into existing state data environments and supports real-time error prevention and reporting.
AI-based solution for payment-related disputes: Automated data extraction and validation, resolving 45% of disputes autonomously and increasing throughput capacity.
AI-driven intelligent document processing tool: Used in a winning bid for a government compensation determination platform, showcasing AI capabilities.
Medicaid and SNAP opportunities: Progressing discussions with states to support Medicaid and SNAP programs, including new compliance processes and community engagement requirements.
GSA Blanket Purchase Agreement (BPA): Selected as the single awardee to support the U.S. General Services Administration's Government Experience Contact Center services transformation.
Revenue and earnings guidance update: Raised earnings guidance and narrowed revenue guidance for fiscal year 2026, reflecting strong visibility and performance.
Divestiture of Child Support business: Completed divestiture of a non-core business within the U.S. Services segment, freeing capacity for higher-value opportunities.
Strategic expansion of automation and AI: Focused on leveraging AI to enhance productivity, improve customer outcomes, and streamline operations.
Focus on federal market acquisitions: Maintaining a disciplined approach to acquisitions, with a bias towards the federal market to accelerate growth.
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Risk or Challenges
Government Shutdown Impact: The government shutdown had a direct impact on U.S. federal award activity, causing slower payments from customers and temporary delays in award decisions. This has led to a lower book-to-bill ratio and delayed revenue recognition.
Medicaid and SNAP Program Challenges: State customers face challenges in implementing new requirements for Medicaid and SNAP programs, including semiannual eligibility determinations and community engagement requirements. These changes require significant modifications to program operations and increased administrative efforts.
SNAP Payment Error Rates: States with payment error rates above 6% will face financial penalties starting in FY 2028, creating pressure to reduce error rates. This could lead to increased costs and operational challenges for states and Maximus.
Outside the U.S. Segment Performance: The Outside the U.S. segment experienced lower volumes and a loss in operating income, partly due to divestitures and delayed revenue contributions from new work opportunities.
Cash Flow and DSO Challenges: Cash flow was negatively impacted by temporary delays in collections, leading to an elevated days sales outstanding (DSO) of 78 days. This could strain liquidity if not resolved.
Dependence on Technology Investments: The company’s reliance on technology-driven solutions, including AI, requires continuous investment and carries risks related to implementation, adoption, and effectiveness.
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Guidance & Outlook
Earnings Guidance: Maximus has raised its earnings guidance for fiscal year 2026, with adjusted EPS now expected to range between $8.05 and $8.35 per share, reflecting year-over-year earnings growth of more than 11%.
Revenue Guidance: Revenue guidance for fiscal year 2026 has been narrowed to a range of $5.2 billion to $5.35 billion, reflecting adjustments for divestitures and delays in new work revenue assumptions.
Adjusted EBITDA Margin: The full-year adjusted EBITDA margin guidance for fiscal year 2026 has been improved to approximately 14%, a 30 basis point increase from prior guidance.
Segment Margins: The U.S. Federal Services segment margin is expected to range between 16.5% and 17%, the U.S. Services segment margin is expected to range between 10.5% and 11%, and the Outside the U.S. segment margin is expected to range between 1% and 3%.
Pipeline and Opportunities: The sales pipeline has increased to $59.1 billion, with 59% representing new work. Proposals pending or in preparation total $6.2 billion, a 55% increase from the prior year, indicating potential for future growth.
Medicaid and SNAP Programs: Maximus anticipates increased engagement with state customers for Medicaid and SNAP programs due to new legislative requirements, including semiannual eligibility determinations starting January 1, 2027, and community engagement requirements effective January 1, 2027.
SNAP Payment Error Rates: States with payment error rates above 6% will face financial penalties starting in fiscal year 2028, incentivizing them to adopt tools like Maximus' Accuracy Assistant to reduce errors.
AI and Automation: Maximus is expanding its use of AI and automation to enhance operational efficiency and customer outcomes, with new tools and solutions being deployed across various programs.
Capital Allocation: Maximus remains focused on organic investment, disciplined acquisitions, and maintaining a leverage ratio below 2-3x, with expectations to finish fiscal year 2026 at or below 1.0x.
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Shareholder Return Plan
Dividend Program: No specific mention of a dividend program was made during the conference call.
Share Buyback Program: No specific mention of a share buyback program was made during the conference call.
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Key Q&A
Q:How much of the revenue guidance is based on existing work versus new work?
A:Virtually no new work is included in the revenue guidance. Initially, about 3% of the guidance midpoint was attributed to new work, but this has narrowed significantly.
Q:Can you provide more details on the segment revenue guidance and its drivers or impediments?
A:For U.S. Services, revenue was down in the first quarter as expected but is anticipated to improve year-over-year in the remaining quarters, with organic growth resuming by Q4. For the federal segment, natural disaster support and surge revenue will create tough comparisons for the rest of the year.
Q:What are the potential programs under the new AI-related GSA Blanket Award?
A:The GSA Blanket Award involves the TXM platform, a cloud-based multichannel contact center environment with AI capabilities. Potential use cases include FDA-related consumer interactions, such as reporting adverse reactions to food products, and broader analytics for public health or food safety issues.
Q:What is the receptivity of state customers towards the new SNAP offering?
A:The receptivity to the Accuracy Assistant tool has been positive. It helps identify root causes of errors in data and allows for real-time intervention to prevent inaccuracies. States are interested in licensing and deploying the tool, with potential for longer-term business process services opportunities.
Q:What is the update on the VA contract timing?
A:The current VA contracts are valid through December 31, 2026. The RFP is expected to be released before then. The company is making technology investments to improve the veteran experience and prepare for the rebid.
Q:Did the PACT Act volumes experience any changes in the last quarter?
A:Completed volumes were down 11% sequentially, but there was no meaningful impact from the government shutdown. Seasonal factors like holidays may have influenced December volumes. The company expects steady volumes for the rest of the fiscal year.
Q:What is the impact of lower Medicaid beneficiary populations on U.S. Services?
A:There was no precise impact in the quarter. The portfolio is highly transaction-driven, and additional requirements resulting in lower membership are seen as a net positive due to increased transactions.
Q:What are the drivers for lower volumes in U.S. Services, and how transitory are they?
A:The lower volumes are attributed to specific contracts and seasonal factors. Margins are expected to improve in the remaining quarters due to structural elements in the contracts. U.S. Services is expected to return to positive organic growth by Q4.
Q:What is the magnitude and timing of FEMA-related nonrecurring revenue in Federal Services?
A:FEMA-related natural disaster support contributed about $100 million (2% of revenue) last year, primarily in the first two quarters during hurricane season.
Q:Review of Unclear Management Responses
A:Management avoided providing a direct answer or lacked clarity on the following: 1. Specific examples of programs under the GSA Blanket Award were vague, with no concrete details on task orders. 2. The impact of lower Medicaid populations on U.S. Services was not precisely quantified. 3. The drivers for lower volumes in U.S. Services were not clearly detailed, leaving some ambiguity about their transitory nature.
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Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
AI solution
Assistant
BPA
Forbes
GSA
GXCC
Medicaid
SNAP
WFTC
ability
automation
award activity
beneficiary
bid
bill ratio
community engagement
contract state
eligibility determination
error rate
evolution provider
expansion population
food
funding
government state
list
order
pad
payment error
program
proposal
ratio award
requirement
shutdown
solicitation
tool
use
value
work
MMS Transcript
Maximus, Inc. (MMS) Q1 2026 Earnings Call Transcript
Unknown2-5
Despite a decline in revenue and free cash flow, the company shows promise with improved operating margins in U.S. Federal Services and a focus on AI and technology investments. The guidance for fiscal 2026 suggests growth in EBITDA and EPS, but the lack of new work in revenue guidance and unclear management responses temper expectations. The overall sentiment is balanced, with potential for growth but current uncertainties and challenges.
Real Matters Inc. (REAL:CA) Q4 2025 Earnings Call Transcript
Positive11-20
The earnings call reveals positive financial performance with strong margins, increased revenue in key segments, and optimistic market trends. Although there are some uncertainties, such as the purchase market outlook and receivables build, management's confidence in growth, strategic partnerships, and legislative opportunities suggest a positive sentiment. The raised fiscal year 2025 guidance and potential growth from new policies further support a positive outlook. However, the lack of specific market predictions and some cautious tones in the Q&A prevent a strong positive rating.
Maximus, Inc. (MMS) Q4 2025 Earnings Call Transcript
Unknown11-20
The earnings call presents a mixed outlook. Strong EPS growth and improved free cash flow are positive, but revenue declines in key segments and unclear guidance for future growth raise concerns. Despite a strong pipeline and improved margins, the lack of specific guidance and potential revenue contraction temper enthusiasm. The Q&A reveals management's cautious optimism but also highlights uncertainties, particularly around government impacts and segment-specific growth. These factors, combined with the market cap's unavailability, suggest a neutral stock price movement.
Maximus, Inc. (MMS) Q3 2025 Earnings Call Transcript
Unknown8-8
The earnings call summary presents a mixed picture: solid revenue growth and improved margins but no specific earnings guidance. The Q&A reveals potential growth opportunities, particularly from the OBBBA, yet these are long-term. The management's lack of specific guidance and increased DSO are concerns. Overall, the absence of immediate catalysts and uncertainties lead to a neutral sentiment.
MMS Slides
Maximus Q1 2026 slides: Margins expand as revenue dips, AI focus grows2026-02-05
Maximus FY 2025 slides: Federal services drive growth amid strategic tech pivot2025-11-20
Maximus Q3 FY25 slides: Record EPS drives third consecutive guidance raise2025-08-07
Maximus Q2 FY25 slides reveal 3.0% organic growth and improved EPS guidance2025-05-08
MMS Report
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