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Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
The earnings call reveals strong financial metrics, including a 23% increase in EPS and improved cash flow, alongside raised revenue guidance. Positive feedback on Dash and a commitment to share repurchases further enhance sentiment. Despite some uncertainties in monetization timelines, the overall outlook is optimistic with raised guidance and strategic investments in AI and product development.
Total Revenue $634 million, a decline of 70 basis points year-over-year. Constant currency revenue declined 120 basis points year-over-year to $631 million. Excluding the impact of FormSwift, which acted as a 150 basis point headwind to revenue, year-over-year constant currency revenue was slightly positive, driven by relative strength in individual SKUs.
Total ARR $2.536 billion, down 1.7% year-over-year and 1.5% on a constant currency basis. FormSwift acted as a 160 basis point headwind to ARR in the quarter.
Paying Users 18.07 million, a sequential decline of approximately 64,000 paying users. The decline was primarily driven by downsell within the managed account base and reduced investment in FormSwift. Positive traction was seen from the Simple SKU, a lower-priced, lower storage plan targeted to mobile-first users.
Average Revenue Per Paying User (ARPU) $139.07, compared to $138.32 in the prior quarter. ARPU increased sequentially due to FX rate tailwinds and shifts to higher-priced and monthly plans.
Gross Margin 81.4%, down 260 basis points from the year-ago period. The decline reflects higher depreciation from the data center refresh cycle and investments in infrastructure for Dash.
Operating Margin 41.1%, up roughly 490 basis points from the year-ago period. The increase was due to headcount reductions, elimination of marketing spend for FormSwift, and targeted reductions in core performance marketing. Compared to guidance, operating margin benefited from delayed hiring, lower outside services, and marketing spend, as well as some one-time benefits.
Net Income $197 million, up 3% year-over-year.
Diluted EPS $0.74, compared to $0.60 in the year-ago quarter, representing a 23% year-over-year increase.
Cash Flow from Operations $302 million, an increase of 10% versus the year-ago period. Q3 included $21 million of interest payments, net of the associated tax benefit related to amounts drawn under the term loan facility.
Capital Expenditures $8 million in the quarter, resulting in unlevered free cash flow of $314 million or $1.19 per share, up 39% year-over-year.
Dash product improvements: Search latency dropped by 75%, quality improved, video transcription, chat with videos, search text within images, and upgraded Stacks with ranked answers and simpler sharing.
Mobius Labs acquisition: Acquired Mobius Labs team to enhance multimodal AI capabilities for large-scale multimedia processing.
Dash self-serve launch: Launched in the U.S. at $19/user/month with a 50% first-year discount for existing customers.
Dash integration with Dropbox: Native integration into Dropbox app, enabling natural language queries, summaries, and related content search.
SMB market focus: Dash targets SMBs overlooked by enterprise tools, offering a secure, business-focused AI solution.
Expansion of Dash access: Broadened access to Dash through self-serve and integration with Dropbox, targeting SMBs and existing FSS users.
Operational efficiency: Non-GAAP operating margin increased year-over-year due to headcount reductions, reduced marketing spend, and delayed hiring.
Unified checkout system: Streamlined purchase flow for FSS, Dash, and add-ons, showing early conversion gains.
Improved retention and CSAT: Better value communication and tools led to highest-ever CSAT scores for individual users and IT admins.
Focus on Dash and Core FSS: Prioritized scaling Dash and simplifying Core FSS to drive efficiency and user engagement.
Shift in investment strategy: Reduced investment in FormSwift and managed sales motion to focus on Dash and self-serve Teams business.
Revenue Decline: Total revenue declined 70 basis points year-over-year to $634 million, with constant currency revenue declining 120 basis points. FormSwift acted as a 150 basis point headwind to revenue.
Paying Users Decline: The company experienced a sequential decline of approximately 64,000 paying users in Q3, primarily driven by downsell within the managed account base and reduced investment in FormSwift.
ARR Decline: Total ARR was $2.536 billion, down 1.7% year-over-year, with FormSwift contributing a 160 basis point headwind to ARR.
FormSwift Challenges: FormSwift has been a consistent headwind to revenue and ARR, and the company is reducing its investment in this area.
Managed Sales Motion Weakness: The managed sales motion continues to see near-term downsell activity, contributing to revenue and user declines.
Currency Headwinds: Currency fluctuations have impacted revenue and ARPU, though there were some tailwinds in Q3.
Data Center Costs: Higher depreciation from the data center refresh cycle and infrastructure investments for Dash have impacted gross margins, which declined by 260 basis points year-over-year.
Dash Investment Risks: Significant investments in Dash, including marketing and headcount, are planned, which may not yield immediate returns and could pressure margins in 2026.
Retention and Conversion Risks: While retention trends have improved, there is still a focus on addressing downsell and improving trial conversions, which remain challenges.
Economic Uncertainty: Macroeconomic conditions and uncertainties could impact customer spending and adoption of new products like Dash.
Revenue Guidance for Q4 2025: Dropbox expects revenue to be in the range of $626 million to $629 million, with a currency tailwind of approximately $3 million. On a constant currency basis, revenue is expected to be in the range of $623 million to $626 million. FormSwift is expected to serve as a roughly 170 basis point headwind to revenue in the fourth quarter.
Full Year 2025 Revenue Guidance: Dropbox has raised its full-year revenue guidance to a range of $2.511 billion to $2.514 billion, with constant currency revenue expected in the range of $2.508 billion to $2.511 billion. FormSwift is expected to serve as a roughly 130 basis point headwind to revenue for the year.
Operating Margin Guidance for 2025: Dropbox has raised its non-GAAP operating margin guidance for the full year to approximately 40%, an increase of 100 basis points.
Unlevered Free Cash Flow Guidance for 2025: Dropbox expects unlevered free cash flow to be at or above $1 billion for the full year 2025.
Capital Expenditures Guidance for 2025: Capital expenditures are expected to be in the range of $20 million to $25 million for the full year, with additions to finance lease lines expected to be approximately 6% of revenue.
2026 Revenue Strategy and Expectations: Dropbox aims to scale Dash and strengthen its self-serve Teams business to return to revenue growth. However, near-term revenue headwinds are expected from the strategic decision to exit the FormSwift business and reduce investments in managed sales motion and performance marketing for the core business.
2026 Operating Margin Expectations: Dropbox does not foresee 2026 as a year of margin expansion due to increased investments in Dash, including expanded go-to-market motions and marketing efforts to drive higher trial usage, engagement, and conversion.
Share Repurchase Program: In September, Dropbox's Board authorized a new $1.5 billion share repurchase program. During the third quarter, the company repurchased approximately 14 million shares, spending approximately $390 million. As of the end of the third quarter, $1.58 billion remained under the existing share repurchase authorization.
The earnings call reveals strong financial metrics, including a 23% increase in EPS and improved cash flow, alongside raised revenue guidance. Positive feedback on Dash and a commitment to share repurchases further enhance sentiment. Despite some uncertainties in monetization timelines, the overall outlook is optimistic with raised guidance and strategic investments in AI and product development.
The earnings call presents a balanced outlook. Strong financial metrics include a 41.5% operating margin and increased net income and EPS. While gross margin declined, operational efficiency improved cash flow. User retention efforts show promise, and the strategic shift away from FormSwift is beneficial. Raised revenue guidance and a focus on Dash's development are positive. Despite some uncertainties in user decline and Dash's monetization, the overall sentiment remains positive, especially with the raised guidance and operational improvements.
The earnings call presents a mixed picture: while there are positive aspects like increased operating margins, net income, and a significant share repurchase program, there are also concerns such as declining revenue, ARR, and user numbers. The Q&A section highlights management's optimism about product development, but also notes challenges in consumer confidence and unclear responses to macroeconomic impacts. Overall, the sentiment is balanced, with both positive and negative elements, suggesting a neutral stock price movement in the short term.
The earnings call presents a mixed picture with positive elements like revenue growth, strong cash flow, and share repurchases. Despite challenges in the Teams product and uncertainty around Dash, the company is optimistic about Dash's potential, which could drive future growth. The Q&A indicates confidence in Dash's differentiation and monetization potential. The 15 million share repurchase and positive financial metrics outweigh concerns, suggesting a positive stock price movement, likely in the 2% to 8% range over the next two weeks.
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