Sprinklr, Inc. (CXM) Q1 2027 Earnings Call Transcript
Access earnings results, analyst expectations, report, slides, earnings call, and transcript.
Overview
The earnings call reveals strong financial performance with a 22% revenue increase and improved operating margins. Subscription revenue also saw significant growth, indicating robust customer adoption. Despite lacking strategic updates, the financial metrics suggest a positive trajectory. The market cap suggests a moderate reaction to these results, leading to a positive sentiment rating.
Key Financial Performance
Revenue $178.5 million, up 22% year-over-year, driven by strong demand for our unified customer experience management platform.
Subscription Revenue $160.2 million, up 24% year-over-year, reflecting continued customer adoption and expansion.
Professional Services Revenue $18.3 million, up 10% year-over-year, due to increased implementation projects.
Non-GAAP Operating Income $18.7 million, compared to $8.1 million in the prior year, an increase driven by improved operational efficiencies and revenue growth.
Non-GAAP Operating Margin 10.5%, up from 5.4% in the prior year, attributed to better cost management and scaling of operations.
Cash Flow from Operations $25.4 million, compared to $15.2 million in the prior year, an increase due to higher profitability and efficient working capital management.
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Operating Highlights
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Risk or Challenges
Forward-looking statements: The company acknowledges that forward-looking statements about the business and financial results involve many assumptions and risks.
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Guidance & Outlook
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Shareholder Return Plan
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Key Q&A
Q:Review of Unclear Management Responses
A:
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Earnings Word Cloud
The most frequently occurring keywords in this quarter's earning call
Blair LLC
CEO Director
Cantor Fitzgerald
Catharine Trebnick
Coletta Chief
Director Coletta
Division EDT
Division Jackson
Division Patrick
Division Raimo
Division VanVliet
Division Willow
EDT Greetings
Finance Rory
Fitzgerald Co
Greetings Sprinklr
Head Investor
Jackson Ader
Miller Blair
Officer Catharine
President Finance
Raimo Lenschow
Relations addition
Rory Read
Scro Vice
Sprinklr Instructions
Sprinklr assumption
Trebnick Rosenblatt
VanVliet Cantor
Willow Miller
conference pleasure
pleasure Scro
reminder conference
result Sprinklr
CXM Transcript
Sprinklr, Inc. (CXM) Q1 2027 Earnings Call Transcript
Positive6-3
The earnings call reveals strong financial performance with a 22% revenue increase and improved operating margins. Subscription revenue also saw significant growth, indicating robust customer adoption. Despite lacking strategic updates, the financial metrics suggest a positive trajectory. The market cap suggests a moderate reaction to these results, leading to a positive sentiment rating.
Sprinklr, Inc. (CXM) Q4 2026 Earnings Call Transcript
Positive3-11
The earnings call presents a generally positive outlook, with stable financial performance, a focus on innovation, and improved renewal rates. Despite some concerns about elevated churn and service deceleration, management's emphasis on strategic investments, AI, and customer relationships supports a positive sentiment. The market cap indicates moderate sensitivity to these factors, and the company's strategic focus and financial health are likely to result in a stock price increase over the next two weeks.
Sprinklr, Inc. (CXM) Q3 2026 Earnings Call Transcript
Positive12-3
The earnings call shows steady financial growth, with revenue and subscription increases. Positive developments include improved renewal predictability, successful pricing initiatives, and strategic AI investments. Leadership stability and positive market feedback further support sentiment. While some concerns exist, like the lack of detailed guidance and margin pressures, the overall outlook remains positive due to optimistic guidance and strategic initiatives.
Sprinklr, Inc. (CXM) Presents At Citi's 2025 Global Technology, Media And Telecommunications Conference Transcript
Neutral9-4
CXM Slides
CXM Report
Frequently Asked Questions
Where does this earnings call transcript come from?
All transcripts are sourced directly from the official live webcast or the company’s official investor relations website. We use the exact words spoken during the call with no paraphrasing of the core discussion.
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Full verbatim transcripts are typically published within 4–12 hours after the call ends. Same-day availability is guaranteed for all S&P 500 and most mid-cap companies.
Is the transcript edited or altered in any way?
No material content is ever changed or summarized in the “Full Transcript” section. We only correct obvious spoken typos (e.g., “um”, “ah”, repeated 10 times”, or clear misspoken ticker symbols) and add speaker names/titles for readability. Every substantive sentence remains 100% as spoken.
Why do some answers appear as “Unclear” or “Inaudible”?
When audio quality is poor or multiple speakers talk over each other, we mark the section instead of guessing. This ensures complete accuracy rather than introducing potential errors.
Who creates the AI Summary and Key Q&A highlights shown above the transcript?
They are generated by a specialized financial-language model trained exclusively on 15+ years of earnings transcripts. The model extracts financial figures, guidance, and tone with 97%+ accuracy and is regularly validated against human analysts. The full raw transcript always remains available for verification.
