Social Security Administration Reduces Call Wait Times Significantly
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 1 hour ago
0mins
Source: CNBC
- Improved Response Times: The Social Security Administration (SSA) reported that the average call answering time dropped to five minutes in May 2025, an 89% reduction from the 42-minute high in fiscal year 2024, indicating significant progress in customer service and likely enhancing public trust in the agency.
- Increased Customer Interactions: The SSA is projected to handle over 800 million customer interactions this year, serving more than 300 million Americans, which demonstrates its robust capacity to meet public demand and reflects successful resource allocation and service efficiency.
- Impact of Staff Reductions: Despite plans to cut 7,000 employees in 2025, the SSA lost over 8,000 workers between January 2025 and April 2026, raising concerns among lawmakers about service quality, which could negatively affect customer experiences at both field offices and the 800 number.
- Technological Enhancements: The SSA improved overall phone service performance through a new telecommunications platform and staff realignments, with 68 million calls answered in fiscal year 2025, representing a 65% increase from the previous year, highlighting the importance of technology investments in enhancing service quality.
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Analyst Views on FISV
Wall Street analysts forecast FISV stock price to rise
28 Analyst Rating
8 Buy
20 Hold
0 Sell
Moderate Buy
Current: 54.030
Low
62.00
Averages
95.61
High
180.00
Current: 54.030
Low
62.00
Averages
95.61
High
180.00
About FISV
Fiserv, Inc. is a global provider of payments and financial services technology solutions. Its segments include Merchant Solutions (Merchant) and Financial Solutions (Financial). The businesses in its Merchant segment provide commerce-enabling products and services to companies of all sizes around the world. These products and services include merchant acquiring and digital commerce services; mobile payment services; security and fraud protection solutions; stored-value solutions; software-as-a-service; POS devices, and pay-by-bank solutions. The business lines in its Merchant segment consist of small business, enterprise, and processing. The businesses in its Financial segment provide products and services to financial institutions, corporate and public sector clients across the world, enabling the processing of customer loan and deposit accounts, digital payments and card transactions. The business lines in its Financial segment consist of digital payments, issuing, and banking.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Social Security Administration Reduces Call Wait Times Significantly
- Improved Response Times: The Social Security Administration (SSA) reported that the average call answering time dropped to five minutes in May 2025, an 89% reduction from the 42-minute high in fiscal year 2024, indicating significant progress in customer service and likely enhancing public trust in the agency.
- Increased Customer Interactions: The SSA is projected to handle over 800 million customer interactions this year, serving more than 300 million Americans, which demonstrates its robust capacity to meet public demand and reflects successful resource allocation and service efficiency.
- Impact of Staff Reductions: Despite plans to cut 7,000 employees in 2025, the SSA lost over 8,000 workers between January 2025 and April 2026, raising concerns among lawmakers about service quality, which could negatively affect customer experiences at both field offices and the 800 number.
- Technological Enhancements: The SSA improved overall phone service performance through a new telecommunications platform and staff realignments, with 68 million calls answered in fiscal year 2025, representing a 65% increase from the previous year, highlighting the importance of technology investments in enhancing service quality.
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- Board Reform: Jana is advocating for the addition of independent directors to improve governance and oversight, while still supporting CEO Mike Lyons, indicating a desire for structural changes without destabilizing leadership.
- Market Reaction: Fiserv's stock gained about 3% on Tuesday, yet it has faced significant pressure over the past 12 months, with a year-to-date decline of approximately 20%, reflecting market concerns over its growth prospects, particularly amid slowing growth in its merchant solutions business.
- Strategic Review: Jana believes that while Fiserv's
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- Significant Stock Decline: Fiserv's shares have plummeted nearly 70% over the past year, and although the stock ticked up 1.5% on Tuesday, market confidence in its future performance remains fragile, with a current market cap of $28 billion.
- Increased Stake Strategy: Jana began acquiring a stake in Fiserv late last year, nearly doubling its holdings to just under 1% in Q1, indicating confidence in the company's potential value, despite not calling for a full breakup at this time.
- Potential for Future Breakup: Jana's managing partner Scott Ostfeld mentioned that a breakup could be an option in the future if the stock does not improve, highlighting investor focus on strategic direction and shareholder value enhancement.
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- Private Credit Challenges: The increase in the 30-year yield raises the hurdle rate for new private credit and infrastructure fund deployments, posing greater challenges for these firms in capital allocation and potentially slowing their investment pipelines, which could adversely affect future revenue growth.
- M&A Activity Slowdown: The shift in CME FedWatch towards pricing rate hike risks has pressured M&A and IPO activities, and while SpaceX's $1.77 trillion valuation stands out, one transaction cannot offset the sector-wide rate repricing effects.
- SoFi Stock Volatility: SoFi's shares have dropped 41.9% year-to-date, trading at $15.94, which is 50.5% below its 52-week high of $32.21, indicating market concerns about its future prospects while also highlighting potential buying opportunities for high-quality stocks amidst volatility.
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- Strong Employment Data: US nonfarm payrolls rose by 172,000 in May, significantly exceeding expectations of 88,000, while the unemployment rate held steady at 4.3%, potentially prompting the Fed to consider a rate hike at the upcoming meeting, thereby affecting market liquidity and investor sentiment.
- Rising Bond Yields: The 10-year Treasury yield climbed to 4.55%, a two-week high, reflecting heightened expectations for future rate hikes, which may lead to capital outflows from the stock market, further exacerbating market volatility.
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- Strong Employment Data: US nonfarm payrolls rose by 172,000 in May, significantly exceeding expectations of 88,000, with April's figures revised up to 179,000, demonstrating economic resilience that may prompt the Fed to consider a rate hike in the upcoming meeting.
- Rising Bond Yields: The 10-year Treasury note yield reached a two-week high of 4.54%, reflecting heightened market expectations for a Fed interest rate increase, which may lead investors to reassess risks in the stock market.
- International Market Declines: European and Asian stock markets are generally lower, with China's Shanghai Composite falling to a seven-week low, indicating that global economic uncertainties could have a ripple effect on the US market.
See More
Social Security Administration Reduces Call Wait Times Significantly
- Improved Response Times: The Social Security Administration (SSA) reported that the average call answering time dropped to five minutes in May 2025, an 89% reduction from the 42-minute high in fiscal year 2024, indicating significant progress in customer service and likely enhancing public trust in the agency.
- Increased Customer Interactions: The SSA is projected to handle over 800 million customer interactions this year, serving more than 300 million Americans, which demonstrates its robust capacity to meet public demand and reflects successful resource allocation and service efficiency.
- Impact of Staff Reductions: Despite plans to cut 7,000 employees in 2025, the SSA lost over 8,000 workers between January 2025 and April 2026, raising concerns among lawmakers about service quality, which could negatively affect customer experiences at both field offices and the 800 number.
- Technological Enhancements: The SSA improved overall phone service performance through a new telecommunications platform and staff realignments, with 68 million calls answered in fiscal year 2025, representing a 65% increase from the previous year, highlighting the importance of technology investments in enhancing service quality.
See More
Jana Pressures Fiserv to Accelerate Sale of Non-Core Businesses
- Shareholder Pressure: Activist investor Jana Partners is urging Fiserv to expedite the sale of its non-core business units to streamline operations and focus on high-growth core banking and merchant segments, aiming to enhance the company's stock price and financial performance.
- Board Reform: Jana is advocating for the addition of independent directors to improve governance and oversight, while still supporting CEO Mike Lyons, indicating a desire for structural changes without destabilizing leadership.
- Market Reaction: Fiserv's stock gained about 3% on Tuesday, yet it has faced significant pressure over the past 12 months, with a year-to-date decline of approximately 20%, reflecting market concerns over its growth prospects, particularly amid slowing growth in its merchant solutions business.
- Strategic Review: Jana believes that while Fiserv's
See More
Activist Investor Pushes Fiserv for Asset Sales
- Activist Pressure: Activist hedge fund Jana Partners is urging payments company Fiserv to sell additional assets and appoint new directors with payments and banking software expertise, reflecting investor concerns over corporate governance and stock performance.
- Significant Stock Decline: Fiserv's shares have plummeted nearly 70% over the past year, and although the stock ticked up 1.5% on Tuesday, market confidence in its future performance remains fragile, with a current market cap of $28 billion.
- Increased Stake Strategy: Jana began acquiring a stake in Fiserv late last year, nearly doubling its holdings to just under 1% in Q1, indicating confidence in the company's potential value, despite not calling for a full breakup at this time.
- Potential for Future Breakup: Jana's managing partner Scott Ostfeld mentioned that a breakup could be an option in the future if the stock does not improve, highlighting investor focus on strategic direction and shareholder value enhancement.
See More
U.S. Stocks Decline Following Jobs Report
- Rising Bond Yields: The 10-year Treasury yield surpassed 4.5% and the 30-year yield exceeded 5%, creating significant mark-to-market pressure on bond portfolios at asset managers, particularly impacting firms like Blackstone, KKR, and Ares by complicating the economics of long-duration deals.
- Private Credit Challenges: The increase in the 30-year yield raises the hurdle rate for new private credit and infrastructure fund deployments, posing greater challenges for these firms in capital allocation and potentially slowing their investment pipelines, which could adversely affect future revenue growth.
- M&A Activity Slowdown: The shift in CME FedWatch towards pricing rate hike risks has pressured M&A and IPO activities, and while SpaceX's $1.77 trillion valuation stands out, one transaction cannot offset the sector-wide rate repricing effects.
- SoFi Stock Volatility: SoFi's shares have dropped 41.9% year-to-date, trading at $15.94, which is 50.5% below its 52-week high of $32.21, indicating market concerns about its future prospects while also highlighting potential buying opportunities for high-quality stocks amidst volatility.
See More
US Stocks Plunge Sharply, Tech Sector Under Pressure
- Market Decline: The S&P 500 fell 2.64% and the Nasdaq 100 dropped 4.77%, indicating a significant loss of investor confidence in tech stocks, particularly as AI infrastructure and semiconductor companies faced sell-offs, which could impact future investment strategies.
- Strong Employment Data: US nonfarm payrolls rose by 172,000 in May, significantly exceeding expectations of 88,000, while the unemployment rate held steady at 4.3%, potentially prompting the Fed to consider a rate hike at the upcoming meeting, thereby affecting market liquidity and investor sentiment.
- Rising Bond Yields: The 10-year Treasury yield climbed to 4.55%, a two-week high, reflecting heightened expectations for future rate hikes, which may lead to capital outflows from the stock market, further exacerbating market volatility.
- Tech Stock Retreat: Following Broadcom's disappointing chip sales outlook, Marvell and Micron stocks plummeted over 16% and 13%, respectively, suggesting that the market's overly optimistic sentiment towards tech stocks may be correcting, impacting investor confidence.
See More
US Stock Markets Plunge as Tech Stocks Retreat
- Market Weakness: The S&P 500 index fell by 1.00% and the Nasdaq 100 dropped by 2.08%, both reaching two-week lows, indicating a significant investor rotation out of AI infrastructure and semiconductor stocks, which could impact future investment strategies.
- Strong Employment Data: US nonfarm payrolls rose by 172,000 in May, significantly exceeding expectations of 88,000, with April's figures revised up to 179,000, demonstrating economic resilience that may prompt the Fed to consider a rate hike in the upcoming meeting.
- Rising Bond Yields: The 10-year Treasury note yield reached a two-week high of 4.54%, reflecting heightened market expectations for a Fed interest rate increase, which may lead investors to reassess risks in the stock market.
- International Market Declines: European and Asian stock markets are generally lower, with China's Shanghai Composite falling to a seven-week low, indicating that global economic uncertainties could have a ripple effect on the US market.
See More
