Rimini Street Wins Three Stevie Awards for Customer Service Excellence
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 24 2026
0mins
Should l Buy RMNI?
Source: Newsfilter
- AI Recognition: Rimini Street won the Gold Stevie Award for its AI-powered client support platform, designed to enhance direct expert-client engagement and deliver consistent, scalable service across complex enterprise environments, distinguishing itself among over 2,100 nominations and solidifying its leadership in customer service.
- Front-Line Team Excellence: The Global Service Delivery team, comprising over 1,100 professionals, earned the Silver Stevie Award, achieving an average response time of under 90 seconds and maintaining a 4.9 out of 5.0 client satisfaction score, showcasing its exceptional ability to provide personalized and efficient support.
- Customer Satisfaction Strategy: Rimini Street received the Bronze Stevie Award for a customer satisfaction strategy rooted in long-term partnerships and deep alignment with client business needs, helping organizations maintain control in complex IT environments while driving innovation and profitability.
- Industry Recognition: The Stevie Awards are based on scores from 150 industry experts, and Rimini Street's accolades not only affirm its outstanding performance in customer service but also highlight the significant value of AI technology in enhancing human expertise, further reinforcing its market position.
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Analyst Views on RMNI
Wall Street analysts forecast RMNI stock price to rise
4 Analyst Rating
3 Buy
1 Hold
0 Sell
Strong Buy
Current: 3.280
Low
5.00
Averages
5.83
High
6.50
Current: 3.280
Low
5.00
Averages
5.83
High
6.50
About RMNI
Rimini Street, Inc. is a global provider of enterprise software support products and services. The Company's subscription and fee-based software services offer enterprise software licensees a choice of solutions that replace or supplement the support products and services offered by enterprise software vendors. Its products and services seek to enable its clients to keep their systems operating and to remain in tax, legal and regulatory compliance; improve productivity; and allocate limited budgets, labor, and other resources to investments. Its software support products and service offerings cover a range of enterprise software vendors, product families and product lines. Its supported vendor or product category includes SAP Applications, SAP Databases, Oracle Applications, Oracle Technology, Oracle Databases, Microsoft Databases, IBM Databases, Open-Source Databases, Salesforce, and Other Software. The Company also offers a special support service, Rimini Street Extra Secure Support.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Rimini Street Reduces Debt and Increases Stock Buyback Plan
- Debt Reduction Success: Rimini Street successfully reduced its debt by $10.9 million in Q1 2026, bringing its outstanding term loan to $58.4 million, indicating proactive financial management aimed at enhancing fiscal stability.
- Credit Agreement Amendment: The company amended its credit agreement on March 27 to allow for $20 million in annual common stock repurchases, increasing the total buyback capacity to $50 million, which enhances potential shareholder value returns.
- Shareholder Value Enhancement: By implementing stock repurchases and business investments, Rimini Street aims to support debt reduction and enhance shareholder value, reflecting the company's confidence in future growth and commitment to shareholder interests.
- Revenue Growth Target: Rimini Street has set a revenue growth target of 4% to 6% for 2026, primarily driven by the expansion of Agentic AI ERP, indicating a strategic focus on technological innovation and market expansion.
See More
Rimini Street Wins Three Stevie Awards for Customer Service Excellence
- AI Recognition: Rimini Street won the Gold Stevie Award for its AI-powered client support platform, designed to enhance direct expert-client engagement and deliver consistent, scalable service across complex enterprise environments, distinguishing itself among over 2,100 nominations and solidifying its leadership in customer service.
- Front-Line Team Excellence: The Global Service Delivery team, comprising over 1,100 professionals, earned the Silver Stevie Award, achieving an average response time of under 90 seconds and maintaining a 4.9 out of 5.0 client satisfaction score, showcasing its exceptional ability to provide personalized and efficient support.
- Customer Satisfaction Strategy: Rimini Street received the Bronze Stevie Award for a customer satisfaction strategy rooted in long-term partnerships and deep alignment with client business needs, helping organizations maintain control in complex IT environments while driving innovation and profitability.
- Industry Recognition: The Stevie Awards are based on scores from 150 industry experts, and Rimini Street's accolades not only affirm its outstanding performance in customer service but also highlight the significant value of AI technology in enhancing human expertise, further reinforcing its market position.
See More
Rimini Street to Participate in ROTH Investor Conference
- Investor Conference Announcement: Rimini Street will participate in the ROTH Capital Partners 38th Annual Investor Conference on March 23-24, 2026, in Laguna Niguel, California, showcasing its leadership in enterprise software support and managed services.
- Executive Engagement: CEO Seth Ravin will engage in one-on-one and small group meetings on March 23, and participate in a panel discussion on AI developments from 2:00 PM to 2:55 PM, enhancing the company's visibility among investors.
- Market Positioning: As a leading third-party support provider, Rimini Street supports Oracle, SAP, and VMware software, having signed thousands of IT service contracts with Fortune Global 100 companies, demonstrating its strong competitive edge in the market.
- Innovative Solutions: The company utilizes the Rimini Smart Path™ methodology to help clients achieve better operational outcomes and save billions of dollars, highlighting its strategic importance in driving enterprise digital transformation and AI innovation.
See More
Rimini Street Reports Strong Q4 2025 Earnings and Growth Outlook
- Significant Sales Growth: Rimini Street reported fourth-quarter revenue of $109.8 million, reflecting a 4.1% increase from the previous quarter, with annualized recurring revenue reaching $411.4 million, indicating strong market demand following new product launches and expected to drive future revenue growth.
- Increased Client Transactions: The company closed 19 new client transactions over $1 million in TCV totaling $58.1 million this quarter, compared to 22 transactions totaling $51.9 million last year, demonstrating ongoing progress in customer acquisition, particularly with the rollout of AI solutions.
- Operational Efficiency Gains: The launch of Rimini Agentic UX solutions has led to a 50% to 60% faster approval process and a 70% to 80% reduction in order cycle times, which not only enhances customer satisfaction but also strengthens the company's competitive position by optimizing operational processes.
- Optimistic Future Outlook: Management projects first-quarter 2026 revenue guidance between $101.5 million and $103.5 million, with a full-year growth target of 4% to 6%, reflecting confidence in new service offerings and ongoing customer support aimed at achieving sustainable financial growth.
See More
Rimini Street Q4 Earnings Exceed Expectations
- Earnings Beat: Rimini Street reported a Q4 GAAP EPS of $0.39, surpassing expectations by $0.35, indicating strong profitability and boosting investor confidence in the company's financial health.
- Revenue Performance: Although revenue declined 3.9% year-over-year to $109.8 million, it exceeded expectations by $4.33 million, demonstrating the company's ability to maintain revenue stability in a competitive market.
- Share Repurchase: The company repurchased 975,000 shares in Q4, reflecting management's confidence in future prospects while also enhancing EPS and shareholder value through reduced share count.
- Market Positioning: Rimini Street is recognized as a strong contender in a market full of opportunities, with potential for increased market share and profitability through ongoing innovation and market expansion efforts.
See More
Rimini Street Reports Fiscal Year 2025 Financial Results
- Financial Overview: Rimini Street reported $421.5 million in revenue for fiscal year 2025, a 1.7% decrease from 2024, yet a 1.0% increase when excluding Oracle PeopleSoft support services, indicating resilience and growth potential in core operations.
- Client Growth and Retention: As of December 31, 2025, active clients reached 3,102, a 0.7% increase year-over-year, while the revenue retention rate remained steady at 88%, reflecting the company's stability in client retention and competitive positioning.
- New Product Launch: The company introduced its next-generation Agentic AI ERP solutions designed for rapid deployment at lower costs and risks, expected to enhance customer satisfaction and drive future revenue growth in a rapidly evolving market.
- Capital Allocation and Financial Health: Rimini Street repurchased approximately 1.9 million shares for $7.6 million in 2025, ending the year with $120 million in cash and equivalents, demonstrating proactive capital management and financial robustness.
See More
Rimini Street Reduces Debt and Increases Stock Buyback Plan
- Debt Reduction Success: Rimini Street successfully reduced its debt by $10.9 million in Q1 2026, bringing its outstanding term loan to $58.4 million, indicating proactive financial management aimed at enhancing fiscal stability.
- Credit Agreement Amendment: The company amended its credit agreement on March 27 to allow for $20 million in annual common stock repurchases, increasing the total buyback capacity to $50 million, which enhances potential shareholder value returns.
- Shareholder Value Enhancement: By implementing stock repurchases and business investments, Rimini Street aims to support debt reduction and enhance shareholder value, reflecting the company's confidence in future growth and commitment to shareholder interests.
- Revenue Growth Target: Rimini Street has set a revenue growth target of 4% to 6% for 2026, primarily driven by the expansion of Agentic AI ERP, indicating a strategic focus on technological innovation and market expansion.
See More
Rimini Street Wins Three Stevie Awards for Customer Service Excellence
- AI Recognition: Rimini Street won the Gold Stevie Award for its AI-powered client support platform, designed to enhance direct expert-client engagement and deliver consistent, scalable service across complex enterprise environments, distinguishing itself among over 2,100 nominations and solidifying its leadership in customer service.
- Front-Line Team Excellence: The Global Service Delivery team, comprising over 1,100 professionals, earned the Silver Stevie Award, achieving an average response time of under 90 seconds and maintaining a 4.9 out of 5.0 client satisfaction score, showcasing its exceptional ability to provide personalized and efficient support.
- Customer Satisfaction Strategy: Rimini Street received the Bronze Stevie Award for a customer satisfaction strategy rooted in long-term partnerships and deep alignment with client business needs, helping organizations maintain control in complex IT environments while driving innovation and profitability.
- Industry Recognition: The Stevie Awards are based on scores from 150 industry experts, and Rimini Street's accolades not only affirm its outstanding performance in customer service but also highlight the significant value of AI technology in enhancing human expertise, further reinforcing its market position.
See More
Rimini Street to Participate in ROTH Investor Conference
- Investor Conference Announcement: Rimini Street will participate in the ROTH Capital Partners 38th Annual Investor Conference on March 23-24, 2026, in Laguna Niguel, California, showcasing its leadership in enterprise software support and managed services.
- Executive Engagement: CEO Seth Ravin will engage in one-on-one and small group meetings on March 23, and participate in a panel discussion on AI developments from 2:00 PM to 2:55 PM, enhancing the company's visibility among investors.
- Market Positioning: As a leading third-party support provider, Rimini Street supports Oracle, SAP, and VMware software, having signed thousands of IT service contracts with Fortune Global 100 companies, demonstrating its strong competitive edge in the market.
- Innovative Solutions: The company utilizes the Rimini Smart Path™ methodology to help clients achieve better operational outcomes and save billions of dollars, highlighting its strategic importance in driving enterprise digital transformation and AI innovation.
See More
Rimini Street Reports Strong Q4 2025 Earnings and Growth Outlook
- Significant Sales Growth: Rimini Street reported fourth-quarter revenue of $109.8 million, reflecting a 4.1% increase from the previous quarter, with annualized recurring revenue reaching $411.4 million, indicating strong market demand following new product launches and expected to drive future revenue growth.
- Increased Client Transactions: The company closed 19 new client transactions over $1 million in TCV totaling $58.1 million this quarter, compared to 22 transactions totaling $51.9 million last year, demonstrating ongoing progress in customer acquisition, particularly with the rollout of AI solutions.
- Operational Efficiency Gains: The launch of Rimini Agentic UX solutions has led to a 50% to 60% faster approval process and a 70% to 80% reduction in order cycle times, which not only enhances customer satisfaction but also strengthens the company's competitive position by optimizing operational processes.
- Optimistic Future Outlook: Management projects first-quarter 2026 revenue guidance between $101.5 million and $103.5 million, with a full-year growth target of 4% to 6%, reflecting confidence in new service offerings and ongoing customer support aimed at achieving sustainable financial growth.
See More
Rimini Street Q4 Earnings Exceed Expectations
- Earnings Beat: Rimini Street reported a Q4 GAAP EPS of $0.39, surpassing expectations by $0.35, indicating strong profitability and boosting investor confidence in the company's financial health.
- Revenue Performance: Although revenue declined 3.9% year-over-year to $109.8 million, it exceeded expectations by $4.33 million, demonstrating the company's ability to maintain revenue stability in a competitive market.
- Share Repurchase: The company repurchased 975,000 shares in Q4, reflecting management's confidence in future prospects while also enhancing EPS and shareholder value through reduced share count.
- Market Positioning: Rimini Street is recognized as a strong contender in a market full of opportunities, with potential for increased market share and profitability through ongoing innovation and market expansion efforts.
See More
Rimini Street Reports Fiscal Year 2025 Financial Results
- Financial Overview: Rimini Street reported $421.5 million in revenue for fiscal year 2025, a 1.7% decrease from 2024, yet a 1.0% increase when excluding Oracle PeopleSoft support services, indicating resilience and growth potential in core operations.
- Client Growth and Retention: As of December 31, 2025, active clients reached 3,102, a 0.7% increase year-over-year, while the revenue retention rate remained steady at 88%, reflecting the company's stability in client retention and competitive positioning.
- New Product Launch: The company introduced its next-generation Agentic AI ERP solutions designed for rapid deployment at lower costs and risks, expected to enhance customer satisfaction and drive future revenue growth in a rapidly evolving market.
- Capital Allocation and Financial Health: Rimini Street repurchased approximately 1.9 million shares for $7.6 million in 2025, ending the year with $120 million in cash and equivalents, demonstrating proactive capital management and financial robustness.
See More
