Restaurant365 Appoints New Chief Customer Officer to Enhance Client Success
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 23 2026
0mins
Source: PRnewswire
- Executive Appointment: Restaurant365 has appointed Kate Hastings as Chief Customer Officer, overseeing all post-sale customer functions to help restaurant operators maximize their investment value and achieve measurable business outcomes.
- Market Challenge Response: With nearly 80% of restaurant operators expecting food costs to continue rising through 2026, Hastings will focus on accelerating customer adoption, improving performance, and driving stronger business results.
- Rich Experience Support: Hastings brings over 15 years of leadership experience in customer experience and success, having served as Chief Customer Officer at Definitive Healthcare, effectively scaling customer organizations around complex software and data platforms.
- Industry Conference Participation: Hastings will join Restaurant365 executives and industry leaders at the Transform 2026 annual customer conference from November 1-3 in Scottsdale, Arizona, discussing strategies to enhance profitability and technology adoption.
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Analyst Views on DH
Wall Street analysts forecast DH stock price to rise
9 Analyst Rating
3 Buy
5 Hold
1 Sell
Hold
Current: 0.900
Low
2.75
Averages
3.71
High
5.00
Current: 0.900
Low
2.75
Averages
3.71
High
5.00
About DH
Definitive Healthcare Corp. is engaged in transforming data, analytics, and expertise into healthcare commercial intelligence. The Company’s solutions are designed to provide information on healthcare providers and their activities to help its customers optimize everything from product development to go-to-market planning and sales and marketing execution. Its software-as-a-service (SaaS) platform uses deep analytics and data science to help customers develop data-driven strategic decisions, such as finding new markets to enter, building comprehensive go-to-market strategies, accessing tactical information to help target the right decision makers and improving win rates with detailed contextual information. It transforms data into intelligence through artificial intelligence (AI) and machine learning (ML) algorithms that ingest, cleanse, link, and analyze the data to create new intelligence and analytics. Its business is conducted through AIDH TopCo, LLC (Definitive OpCo).
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Restaurant365 Appoints New Chief Customer Officer to Enhance Client Success
- Executive Appointment: Restaurant365 has appointed Kate Hastings as Chief Customer Officer, overseeing all post-sale customer functions to help restaurant operators maximize their investment value and achieve measurable business outcomes.
- Market Challenge Response: With nearly 80% of restaurant operators expecting food costs to continue rising through 2026, Hastings will focus on accelerating customer adoption, improving performance, and driving stronger business results.
- Rich Experience Support: Hastings brings over 15 years of leadership experience in customer experience and success, having served as Chief Customer Officer at Definitive Healthcare, effectively scaling customer organizations around complex software and data platforms.
- Industry Conference Participation: Hastings will join Restaurant365 executives and industry leaders at the Transform 2026 annual customer conference from November 1-3 in Scottsdale, Arizona, discussing strategies to enhance profitability and technology adoption.
See More
Definitive Healthcare Unveils Multiple Product Enhancements
- Data Coverage Expansion: Definitive Healthcare has expanded its Atlas All-Payor Claims dataset with new data sources, significantly increasing healthcare activity coverage, while enhanced diagnosis details and payor information will enable organizations to better understand care trends, thus making more confident product development and growth decisions.
- HubSpot Integration Optimization: HubSpot users can now access Definitive Healthcare's reference, financial, and clinical data directly within their CRM, which not only saves time and costs but also allows sales teams to target prospects more efficiently and connect with the right buyers faster.
- Salesforce Data Access: Salesforce customers can access affiliated healthcare professional data directly through DefinitiveConnect, enabling sales and marketing teams to quickly find and engage physicians and other healthcare professionals, enhancing the precision and efficiency of customer interactions.
- Enhanced AI Search Capabilities: The new AI search capabilities from Definitive Healthcare will allow sales, marketing, and strategy teams to quickly identify relevant organizations and healthcare professionals through conversational queries, significantly reducing manual effort and accelerating the decision-making process.
See More
Definitive Healthcare Corp. Q1 2026 Earnings Call Insights
- Revenue and Profit Performance: Definitive Healthcare reported total revenue of $55.9 million in Q1, a 6% year-over-year decline; however, adjusted EBITDA reached $15.3 million, reflecting a 27% margin, exceeding guidance by $2.3 million, indicating effective cost management.
- Cash Flow and Business Growth: The company generated approximately $50 million of unlevered free cash flow over the past 12 months, and despite a decline in Life Sciences, the Diversified and Provider segments, which account for over 60% of total revenue, demonstrated resilience and modest growth.
- Integration and Innovation Progress: In Q1, nearly 50 new customer integrations were completed, with integration time reduced by nearly 50% year-over-year, while the company expects to launch its first AI-enabled solutions later this quarter, showcasing its commitment to technological innovation.
- Future Outlook and Guidance: The company anticipates total revenue of $55 million to $56 million for Q2, with adjusted EBITDA projected between $13.5 million and $14.5 million, and full-year revenue guidance set at $220 million to $226 million, reflecting management's confidence in future growth.
See More
Definitive Healthcare Q1 Earnings Report Analysis
- Earnings Performance: Definitive Healthcare reported a Q1 GAAP EPS of -$1.32, missing expectations by $1.25, indicating challenges in profitability that may affect investor confidence.
- Revenue Growth: The company achieved Q1 revenue of $55.9M, exceeding expectations by $0.92M, suggesting an improvement in market demand, although overall profitability remains a concern.
- Future Outlook: For Q2, revenue is expected to range between $55.0M and $56.0M, with adjusted operating income projected at $10.5M to $11.5M, reflecting a cautiously optimistic view on future growth.
- Annual Forecast: For the full year 2026, revenue is anticipated to be between $220.0M and $226.0M, with adjusted net income expected to be $23.0M to $27.0M, demonstrating the company's ongoing commitment to long-term growth strategies.
See More
Investment Opportunities in Oversold Healthcare Stocks
- Oversold Stocks Overview: In the healthcare sector, Gossamer Bio Inc, Brainsway Ltd, and Definitive Healthcare Corp have relative strength indices (RSI) near or below 30, indicating these stocks are significantly undervalued and may present buying opportunities for investors.
- RSI Indicator Interpretation: The relative strength index (RSI) serves as a momentum indicator that compares a stock's strength on up days versus down days, helping traders better assess short-term stock performance, particularly in oversold conditions.
- Market Opportunity Analysis: According to Benzinga Pro, assets are typically considered oversold when the RSI is below 30, providing investors with opportunities to identify potential rebound stocks within the healthcare sector that could yield substantial returns.
- Investment Strategy Recommendations: Investors should focus on the fundamentals and market dynamics of these oversold stocks to make informed investment decisions at the right time, thereby capitalizing on profit opportunities arising from market fluctuations.
See More
Definitive Healthcare Q4 Earnings Report Analysis
- Earnings Performance: Definitive Healthcare reported a Q4 GAAP EPS of -$0.09, missing the expected -$0.06, indicating ongoing profitability pressures that could undermine investor confidence.
- Revenue Details: The company posted revenues of $61.5 million, a 1.3% year-over-year decline, although it slightly exceeded expectations of $61.31 million; however, the ongoing revenue decline poses challenges for future growth prospects.
- Market Reaction: Given the earnings miss, market reactions to the company's stock may lean negative, prompting investors to closely monitor subsequent strategic adjustments and market adaptability.
- Future Outlook: Despite slightly surpassing revenue expectations, the persistent losses and declining revenues may compel management to reassess its business strategy to restore market confidence and drive long-term growth.
See More
Restaurant365 Appoints New Chief Customer Officer to Enhance Client Success
- Executive Appointment: Restaurant365 has appointed Kate Hastings as Chief Customer Officer, overseeing all post-sale customer functions to help restaurant operators maximize their investment value and achieve measurable business outcomes.
- Market Challenge Response: With nearly 80% of restaurant operators expecting food costs to continue rising through 2026, Hastings will focus on accelerating customer adoption, improving performance, and driving stronger business results.
- Rich Experience Support: Hastings brings over 15 years of leadership experience in customer experience and success, having served as Chief Customer Officer at Definitive Healthcare, effectively scaling customer organizations around complex software and data platforms.
- Industry Conference Participation: Hastings will join Restaurant365 executives and industry leaders at the Transform 2026 annual customer conference from November 1-3 in Scottsdale, Arizona, discussing strategies to enhance profitability and technology adoption.
See More
Definitive Healthcare Unveils Multiple Product Enhancements
- Data Coverage Expansion: Definitive Healthcare has expanded its Atlas All-Payor Claims dataset with new data sources, significantly increasing healthcare activity coverage, while enhanced diagnosis details and payor information will enable organizations to better understand care trends, thus making more confident product development and growth decisions.
- HubSpot Integration Optimization: HubSpot users can now access Definitive Healthcare's reference, financial, and clinical data directly within their CRM, which not only saves time and costs but also allows sales teams to target prospects more efficiently and connect with the right buyers faster.
- Salesforce Data Access: Salesforce customers can access affiliated healthcare professional data directly through DefinitiveConnect, enabling sales and marketing teams to quickly find and engage physicians and other healthcare professionals, enhancing the precision and efficiency of customer interactions.
- Enhanced AI Search Capabilities: The new AI search capabilities from Definitive Healthcare will allow sales, marketing, and strategy teams to quickly identify relevant organizations and healthcare professionals through conversational queries, significantly reducing manual effort and accelerating the decision-making process.
See More
Definitive Healthcare Corp. Q1 2026 Earnings Call Insights
- Revenue and Profit Performance: Definitive Healthcare reported total revenue of $55.9 million in Q1, a 6% year-over-year decline; however, adjusted EBITDA reached $15.3 million, reflecting a 27% margin, exceeding guidance by $2.3 million, indicating effective cost management.
- Cash Flow and Business Growth: The company generated approximately $50 million of unlevered free cash flow over the past 12 months, and despite a decline in Life Sciences, the Diversified and Provider segments, which account for over 60% of total revenue, demonstrated resilience and modest growth.
- Integration and Innovation Progress: In Q1, nearly 50 new customer integrations were completed, with integration time reduced by nearly 50% year-over-year, while the company expects to launch its first AI-enabled solutions later this quarter, showcasing its commitment to technological innovation.
- Future Outlook and Guidance: The company anticipates total revenue of $55 million to $56 million for Q2, with adjusted EBITDA projected between $13.5 million and $14.5 million, and full-year revenue guidance set at $220 million to $226 million, reflecting management's confidence in future growth.
See More
Definitive Healthcare Q1 Earnings Report Analysis
- Earnings Performance: Definitive Healthcare reported a Q1 GAAP EPS of -$1.32, missing expectations by $1.25, indicating challenges in profitability that may affect investor confidence.
- Revenue Growth: The company achieved Q1 revenue of $55.9M, exceeding expectations by $0.92M, suggesting an improvement in market demand, although overall profitability remains a concern.
- Future Outlook: For Q2, revenue is expected to range between $55.0M and $56.0M, with adjusted operating income projected at $10.5M to $11.5M, reflecting a cautiously optimistic view on future growth.
- Annual Forecast: For the full year 2026, revenue is anticipated to be between $220.0M and $226.0M, with adjusted net income expected to be $23.0M to $27.0M, demonstrating the company's ongoing commitment to long-term growth strategies.
See More
Investment Opportunities in Oversold Healthcare Stocks
- Oversold Stocks Overview: In the healthcare sector, Gossamer Bio Inc, Brainsway Ltd, and Definitive Healthcare Corp have relative strength indices (RSI) near or below 30, indicating these stocks are significantly undervalued and may present buying opportunities for investors.
- RSI Indicator Interpretation: The relative strength index (RSI) serves as a momentum indicator that compares a stock's strength on up days versus down days, helping traders better assess short-term stock performance, particularly in oversold conditions.
- Market Opportunity Analysis: According to Benzinga Pro, assets are typically considered oversold when the RSI is below 30, providing investors with opportunities to identify potential rebound stocks within the healthcare sector that could yield substantial returns.
- Investment Strategy Recommendations: Investors should focus on the fundamentals and market dynamics of these oversold stocks to make informed investment decisions at the right time, thereby capitalizing on profit opportunities arising from market fluctuations.
See More
Definitive Healthcare Q4 Earnings Report Analysis
- Earnings Performance: Definitive Healthcare reported a Q4 GAAP EPS of -$0.09, missing the expected -$0.06, indicating ongoing profitability pressures that could undermine investor confidence.
- Revenue Details: The company posted revenues of $61.5 million, a 1.3% year-over-year decline, although it slightly exceeded expectations of $61.31 million; however, the ongoing revenue decline poses challenges for future growth prospects.
- Market Reaction: Given the earnings miss, market reactions to the company's stock may lean negative, prompting investors to closely monitor subsequent strategic adjustments and market adaptability.
- Future Outlook: Despite slightly surpassing revenue expectations, the persistent losses and declining revenues may compel management to reassess its business strategy to restore market confidence and drive long-term growth.
See More
