New SolarWinds Report: Generative AI Reduces Incident Response Time for ITSM Teams

Written by Emily J. Thompson, Senior Investment Analyst

Source: Businesswire

Updated: Oct 21 2025

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Source: Businesswire

2025 ITSM Report Findings: SolarWinds released its 2025 ITSM Report, highlighting the significant impact of generative AI (GenAI) on IT service management, showing that organizations using GenAI experience faster incident resolution and improved service delivery.
Efficiency Gains and ROI: The report indicates that GenAI-enabled IT teams saved a cumulative 323,343 hours, allowing them to redirect efforts towards strategic initiatives, thus transforming efficiency gains into tangible return on investment (ROI).
Cultural Shift in ITSM: Organizations adopting GenAI demonstrate a more mature and innovation-driven approach to ITSM, indicating a readiness to embrace self-service, knowledge management, and automation, which fosters broader organizational innovation.
SolarWinds Commitment: SolarWinds is dedicated to providing AI tools and innovative solutions to enhance ITSM efficiency and user experience, as evidenced by their recent announcements and offerings aimed at supporting IT teams in reclaiming time and building ROI.

About the author

Emily J. Thompson

Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.

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