TELUS Digital's CX Report Highlights Growth Opportunities
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Apr 08 2026
0mins
Should l Buy TU?
Source: PRnewswire
TELUS Corporation's stock has hit a 52-week low amid broader market weakness, with the Nasdaq-100 down 0.47% and the S&P 500 down 0.31%.
The recent report from TELUS Digital emphasizes the underutilized potential of customer experience (CX) partnerships, revealing that many enterprises focus on cost optimization rather than leveraging these partnerships for revenue growth. This indicates a significant opportunity gap that TELUS Digital aims to address with its AI-driven B2B sales outsourcing solutions, which recently earned a Gold Stevie Award in 2026, showcasing its competitive edge in the market.
This report positions TELUS Digital favorably as it highlights the need for enterprises to rethink their CX strategies, potentially driving future growth for TELUS Corporation as businesses seek to enhance their sales operations.
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Analyst Views on TU
Wall Street analysts forecast TU stock price to rise
10 Analyst Rating
4 Buy
4 Hold
2 Sell
Hold
Current: 12.890
Low
13.71
Averages
14.96
High
18.04
Current: 12.890
Low
13.71
Averages
14.96
High
18.04
About TU
TELUS Corporation is a communications technology company serving customers through its suite of broadband services for consumers, businesses and the public sector. Its segments include TELUS technology solutions, TELUS digital experience and TELUS health. The TELUS technology solutions segment includes mobile technologies; data (which include Internet protocol; television; hosting, cloud-based services; and home and business security and automation); agriculture and consumer goods services (software, data management and data analytics-driven smart-food chain and consumer goods technologies); voice and other telecommunications services, and equipment sales. The TELUS health segment includes healthcare services, software and technology solutions. The TELUS digital experience segment includes key service lines: digital solutions; artificial intelligence and data solutions; trust, safety and security, and customer experience management.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
TELUS Corporation Announces 2026 Board Election Results
- Board Election Results: At the 2026 annual meeting, all 14 nominees proposed by TELUS were elected, with Raymond T. Chan receiving 97.91% of the votes, indicating strong shareholder trust in the management team.
- Voting Details: The voting results revealed that Hazel Claxton and Victor Dodig garnered 99.08% and 98.08% of support, respectively, reflecting the stability of the company's governance structure and shareholder confidence in its future direction.
- Financial Overview: TELUS operates in over 45 countries, generating more than $20 billion in annual revenue and maintaining over 21 million customer connections, underscoring its leadership and market influence in the communications technology sector.
- Commitment to Social Responsibility: TELUS has launched a student bursary program, distributing over $6 million to 2,000 students, demonstrating the company's ongoing investment in education and community well-being.
See More
TELUS Announces 2026 Board Election Results
- Board Election Results: At the 2026 annual meeting, all 14 nominees proposed by TELUS were elected, with Raymond T. Chan receiving 97.91% of the votes, indicating strong shareholder trust in management and enhancing the stability of the company's governance structure.
- Voting Transparency: The results showed that Hazel Claxton and Thomas Flynn received 99.08% and 98.63% support respectively, reflecting the company's commitment to transparency in board member selection and encouraging shareholder engagement, which can enhance corporate image and market confidence.
- Company Background: TELUS operates in over 45 countries, generating more than $20 billion in annual revenue with over 21 million customer connections, showcasing its leadership in the communications technology sector and its commitment to driving innovation for sustainable growth.
- Social Responsibility Commitment: Through the launch of the TELUS Student Bursary program, the company has distributed over $6 million in bursaries to 2,000 students, demonstrating its ongoing investment in education and community well-being, further solidifying its reputation as the world's most giving company.
See More
TELUS CFO Doug French to Retire, Gopi Chande Succeeds
- Executive Transition: TELUS CFO Doug French will retire on June 30, concluding nearly 30 years with the company, and will continue in an advisory role until July 31 to ensure a smooth transition.
- Successor Appointment: Gopi Chande, currently CFO of TELUS Digital and TELUS Health, will officially take over as CFO on July 1, expected to bring new financial strategies and management styles to the role.
- Transition Support: French will provide advisory support post-retirement to assist Chande in the handover, ensuring continuity and stability in the company's financial operations, thereby mitigating risks associated with leadership changes.
- Market Reaction: While executive changes typically raise investor concerns, there are currently no indications that this transition will significantly impact TELUS's stock price, as the market remains focused on the new CFO's strategic direction.
See More
TELUS Reports Q1 Earnings with Key Growth Metrics
- Earnings Overview: TELUS reported a Q1 non-GAAP EPS of C$0.23, with revenues of C$5.01 billion reflecting a 0.8% year-over-year decline, indicating challenges in revenue growth amidst competitive pressures.
- Customer Growth: The company achieved an industry-leading total customer growth of 262,000 in mobile and fixed services, driven by sustained demand for its premium bundled offerings, showcasing its competitive edge in the market.
- Financial Targets Reaffirmed: TELUS reaffirmed its key financial targets for 2026, including consolidated service revenue growth of 2% to 4%, adjusted EBITDA growth of 2% to 4%, and free cash flow of approximately C$2.45 billion, representing a 10% increase.
- Capital Expenditure Plans: The company anticipates capital expenditures of approximately C$2.3 billion for 2026, a 10% decrease from the previous year, reflecting its strategic intent to optimize resource allocation and enhance operational efficiency.
See More
TELUS Reports Decline in Q1 Earnings
- Earnings Decline: TELUS reported Q1 earnings of C$136 million, or C$0.09 per share, significantly down from C$321 million and C$0.21 per share last year, indicating pressure on profitability that may affect investor confidence.
- Adjusted Earnings: Excluding items, adjusted earnings were C$356 million, or C$0.23 per share, showing a decline but reflecting the company's efforts in cost control, which may lay the groundwork for future recovery in profitability.
- Slight Revenue Drop: The company's revenue fell 0.8% to C$5.01 billion from C$5.05 billion last year, highlighting the impact of intensified market competition and changing customer demand on revenue.
- Uncertain Market Outlook: The dual decline in earnings and revenue may raise concerns about TELUS's future growth prospects, particularly in the current economic environment, prompting investors to closely monitor how the company addresses these challenges.
See More
TELUS CFO Doug French to Retire in 2026 After 30 Years
- Executive Retirement Announcement: TELUS has announced that CFO Doug French will retire on June 30, 2026, concluding a remarkable 30-year career during which he significantly influenced the company's financial success, particularly in debt management and capital market activities.
- Successor Appointment: Gopi Chande has been appointed as the new CFO, effective July 1, 2026, bringing exceptional strategic and financial leadership from her roles at TELUS Digital and TELUS Health, ensuring consistency in the company's financial strategy.
- Transition Support: Doug French will continue to serve in an advisory capacity until July 31 to facilitate a smooth leadership transition, ensuring stability in the company's growth trajectory moving forward.
- Social Responsibility Advocacy: Throughout his tenure, Doug actively engaged in community service, notably supporting the LGBTQ2+ community, exemplifying TELUS's balance between business success and social responsibility, leaving a lasting legacy in corporate culture.
See More
TELUS Corporation Announces 2026 Board Election Results
- Board Election Results: At the 2026 annual meeting, all 14 nominees proposed by TELUS were elected, with Raymond T. Chan receiving 97.91% of the votes, indicating strong shareholder trust in the management team.
- Voting Details: The voting results revealed that Hazel Claxton and Victor Dodig garnered 99.08% and 98.08% of support, respectively, reflecting the stability of the company's governance structure and shareholder confidence in its future direction.
- Financial Overview: TELUS operates in over 45 countries, generating more than $20 billion in annual revenue and maintaining over 21 million customer connections, underscoring its leadership and market influence in the communications technology sector.
- Commitment to Social Responsibility: TELUS has launched a student bursary program, distributing over $6 million to 2,000 students, demonstrating the company's ongoing investment in education and community well-being.
See More
TELUS Announces 2026 Board Election Results
- Board Election Results: At the 2026 annual meeting, all 14 nominees proposed by TELUS were elected, with Raymond T. Chan receiving 97.91% of the votes, indicating strong shareholder trust in management and enhancing the stability of the company's governance structure.
- Voting Transparency: The results showed that Hazel Claxton and Thomas Flynn received 99.08% and 98.63% support respectively, reflecting the company's commitment to transparency in board member selection and encouraging shareholder engagement, which can enhance corporate image and market confidence.
- Company Background: TELUS operates in over 45 countries, generating more than $20 billion in annual revenue with over 21 million customer connections, showcasing its leadership in the communications technology sector and its commitment to driving innovation for sustainable growth.
- Social Responsibility Commitment: Through the launch of the TELUS Student Bursary program, the company has distributed over $6 million in bursaries to 2,000 students, demonstrating its ongoing investment in education and community well-being, further solidifying its reputation as the world's most giving company.
See More
TELUS CFO Doug French to Retire, Gopi Chande Succeeds
- Executive Transition: TELUS CFO Doug French will retire on June 30, concluding nearly 30 years with the company, and will continue in an advisory role until July 31 to ensure a smooth transition.
- Successor Appointment: Gopi Chande, currently CFO of TELUS Digital and TELUS Health, will officially take over as CFO on July 1, expected to bring new financial strategies and management styles to the role.
- Transition Support: French will provide advisory support post-retirement to assist Chande in the handover, ensuring continuity and stability in the company's financial operations, thereby mitigating risks associated with leadership changes.
- Market Reaction: While executive changes typically raise investor concerns, there are currently no indications that this transition will significantly impact TELUS's stock price, as the market remains focused on the new CFO's strategic direction.
See More
TELUS Reports Q1 Earnings with Key Growth Metrics
- Earnings Overview: TELUS reported a Q1 non-GAAP EPS of C$0.23, with revenues of C$5.01 billion reflecting a 0.8% year-over-year decline, indicating challenges in revenue growth amidst competitive pressures.
- Customer Growth: The company achieved an industry-leading total customer growth of 262,000 in mobile and fixed services, driven by sustained demand for its premium bundled offerings, showcasing its competitive edge in the market.
- Financial Targets Reaffirmed: TELUS reaffirmed its key financial targets for 2026, including consolidated service revenue growth of 2% to 4%, adjusted EBITDA growth of 2% to 4%, and free cash flow of approximately C$2.45 billion, representing a 10% increase.
- Capital Expenditure Plans: The company anticipates capital expenditures of approximately C$2.3 billion for 2026, a 10% decrease from the previous year, reflecting its strategic intent to optimize resource allocation and enhance operational efficiency.
See More
TELUS Reports Decline in Q1 Earnings
- Earnings Decline: TELUS reported Q1 earnings of C$136 million, or C$0.09 per share, significantly down from C$321 million and C$0.21 per share last year, indicating pressure on profitability that may affect investor confidence.
- Adjusted Earnings: Excluding items, adjusted earnings were C$356 million, or C$0.23 per share, showing a decline but reflecting the company's efforts in cost control, which may lay the groundwork for future recovery in profitability.
- Slight Revenue Drop: The company's revenue fell 0.8% to C$5.01 billion from C$5.05 billion last year, highlighting the impact of intensified market competition and changing customer demand on revenue.
- Uncertain Market Outlook: The dual decline in earnings and revenue may raise concerns about TELUS's future growth prospects, particularly in the current economic environment, prompting investors to closely monitor how the company addresses these challenges.
See More
TELUS CFO Doug French to Retire in 2026 After 30 Years
- Executive Retirement Announcement: TELUS has announced that CFO Doug French will retire on June 30, 2026, concluding a remarkable 30-year career during which he significantly influenced the company's financial success, particularly in debt management and capital market activities.
- Successor Appointment: Gopi Chande has been appointed as the new CFO, effective July 1, 2026, bringing exceptional strategic and financial leadership from her roles at TELUS Digital and TELUS Health, ensuring consistency in the company's financial strategy.
- Transition Support: Doug French will continue to serve in an advisory capacity until July 31 to facilitate a smooth leadership transition, ensuring stability in the company's growth trajectory moving forward.
- Social Responsibility Advocacy: Throughout his tenure, Doug actively engaged in community service, notably supporting the LGBTQ2+ community, exemplifying TELUS's balance between business success and social responsibility, leaving a lasting legacy in corporate culture.
See More
