Jackson National Life Wins 14th Consecutive Customer Service Award
Written by Emily J. Thompson, Senior Investment Analyst
Updated: 6 days ago
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Should l Buy JXN?
Source: Newsfilter
- Customer Service Excellence: Jackson National Life Insurance Company has won the SQM's 'Highest Customer Service – Financial Industry' award for the 14th consecutive year, achieving the highest first-call resolution rating in the market for 2025, underscoring its leadership in customer service.
- Certification Achievement: The company secured the Call Center World Class First Call Resolution Certification, indicating an over 80% success rate in resolving customer issues on the first call, further solidifying Jackson's exceptional quality in customer support.
- Industry Recognition: Jackson was selected as a finalist for 'Call Center of the Year', reflecting its ongoing excellence in customer experience and its top-tier status among over 500 North American contact centers.
- Emphasis on Customer Feedback: SQM's awards are based on customer feedback, and Jackson continuously improves service quality by collecting insights from both customers and employees, ensuring high standards in customer service representative satisfaction and issue resolution rates.
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Analyst Views on JXN
Wall Street analysts forecast JXN stock price to rise
5 Analyst Rating
1 Buy
4 Hold
0 Sell
Hold
Current: 109.560
Low
100.00
Averages
115.00
High
137.00
Current: 109.560
Low
100.00
Averages
115.00
High
137.00
About JXN
Jackson Financial Inc. is a financial services company, which helps to clarify the complexity of retirement planning for financial professionals and their clients. Its segments include Retail Annuities, Institutional Products, and Closed Life and Annuity Blocks. Its Retail Annuities segment offers a variety of retirement income and savings products through its diverse suite of products, consisting primarily of variable annuities, registered index-linked annuities (RILA), fixed index annuities, fixed annuities and payout annuities. The Institutional Products segment consists of traditional Guaranteed Investment Contracts, funding agreements and medium-term note funding agreements. The Closed Life and Annuity Blocks segment includes various protection products, primarily whole life, universal life, variable universal life, and term life insurance products, as well as fixed, fixed index and payout annuities. It offers a diverse suite of annuities to retail investors in the United States.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
Jackson National Life Wins 14th Consecutive Customer Service Award
- Customer Service Excellence: Jackson National Life Insurance Company has won the SQM's 'Highest Customer Service – Financial Industry' award for the 14th consecutive year, achieving the highest first-call resolution rating in the market for 2025, underscoring its leadership in customer service.
- Certification Achievement: The company secured the Call Center World Class First Call Resolution Certification, indicating an over 80% success rate in resolving customer issues on the first call, further solidifying Jackson's exceptional quality in customer support.
- Industry Recognition: Jackson was selected as a finalist for 'Call Center of the Year', reflecting its ongoing excellence in customer experience and its top-tier status among over 500 North American contact centers.
- Emphasis on Customer Feedback: SQM's awards are based on customer feedback, and Jackson continuously improves service quality by collecting insights from both customers and employees, ensuring high standards in customer service representative satisfaction and issue resolution rates.
See More
Jackson Financial Reports Record Sales and Capital Generation in 2025 Earnings Call
- Record Sales Performance: Jackson Financial achieved nearly $20 billion in retail annuity sales for 2025, marking the highest level since 2019, indicating strong market performance and sustained customer demand.
- Increased Capital Generation Targets: Management projects free capital generation to reach or exceed $1.2 billion in 2026, a 16% increase from the 2025 actual capital return of $862 million, reflecting confidence in future profitable growth.
- Strategic Partnership: The completion of the strategic partnership with TPG is expected to support accelerated growth of the company's spread-based business, enhancing the stability and flexibility of capital generation.
- Dividend Increase: The Board approved an increase in the quarterly dividend to $0.90 per share, representing a nearly 13% rise over the previous dividend, demonstrating the company's ongoing commitment to shareholder returns and improved financial health.
See More
Jackson Financial Declares Quarterly Dividend of $0.50
- Quarterly Dividend Declaration: Jackson Financial Inc. declares a quarterly dividend of $0.50 per share, consistent with previous distributions, indicating stable cash flow and profitability, which is likely to attract more investor interest.
- Yield Analysis: The forward yield of 7.68% reflects the company's attractiveness in the current market environment, potentially boosting shareholder confidence and stabilizing the stock price.
- Payment Schedule: The dividend is payable on March 30, with a record date of March 16 and an ex-dividend date also on March 16, providing investors with a clear timeline that aids in investment decision-making.
- Earnings Beat: Jackson Financial's recent non-GAAP EPS of $6.61 exceeded expectations by $0.75, with revenue of $1.99 billion surpassing estimates by $70 million, showcasing the company's strong growth potential in financial performance.
See More
Jackson Financial Declares 12.5% Increase in Quarterly Dividend
- Quarterly Dividend Increase: Jackson Financial has declared a quarterly dividend of $0.90 per share, marking a 12.5% increase from the previous $0.80, reflecting the company's strong profitability and cash flow, which enhances investor confidence.
- Stable Yield: The forward yield of 3.08% not only attracts income-seeking investors but also has the potential to increase the stock's market appeal, thereby driving up its price.
- Shareholder Return Plan: The dividend will be payable on March 26, with a record date of March 16 and an ex-dividend date also on March 16, ensuring shareholders can promptly benefit from this return, thereby strengthening their loyalty to the company.
- Performance Exceeds Expectations: Jackson Financial's recent non-GAAP EPS of $6.61 surpassed expectations by $0.75, with revenue reaching $1.99 billion, exceeding forecasts by $70 million, showcasing the company's competitive edge and growth potential.
See More
Jackson Financial Q4 Earnings Exceed Expectations
- Earnings Beat: Jackson Financial reported a Q4 non-GAAP EPS of $6.61, surpassing expectations by $0.75, indicating a significant improvement in profitability that boosts investor confidence.
- Revenue Surge: The company achieved $1.99 billion in revenue for Q4, a staggering 784.4% increase year-over-year, exceeding forecasts by $70 million, reflecting strong demand across its product suite and solidifying its market position.
- Record Annuity Sales: Retail annuity sales reached a record $5.9 billion in Q4, up 27% from the previous year, demonstrating the company's sustained competitiveness in the annuity market, which is crucial for future revenue growth.
- Net Income Loss: Despite strong sales, Jackson Financial reported a net income loss of $215 million in Q4, translating to a loss of $3.13 per share, contrasting sharply with a profit of $334 million or $4.45 per share in the same quarter last year, highlighting the need to focus on restoring profitability.
See More
Jackson Financial Set to Announce Q4 Earnings with Strong Estimates
- Earnings Announcement Date: Jackson Financial (JXN) is set to release its Q4 earnings on February 18th after market close, with a consensus EPS estimate of $5.86, reflecting a 26.0% year-over-year growth that indicates sustained profitability.
- Strong Revenue Expectations: The anticipated revenue for Q4 is $1.92 billion, representing a staggering 753.3% year-over-year increase, showcasing the company's robust performance and ability to expand its business.
- Historical Performance Review: Over the past two years, JXN has beaten EPS estimates 75% of the time and revenue estimates 50% of the time, indicating the company's reliability in meeting earnings forecasts and bolstering market confidence.
- Recent Revision Dynamics: In the last three months, EPS estimates have seen two upward revisions with no downward adjustments, reflecting analysts' optimistic outlook on the company's future performance and further enhancing investor confidence.
See More
Jackson National Life Wins 14th Consecutive Customer Service Award
- Customer Service Excellence: Jackson National Life Insurance Company has won the SQM's 'Highest Customer Service – Financial Industry' award for the 14th consecutive year, achieving the highest first-call resolution rating in the market for 2025, underscoring its leadership in customer service.
- Certification Achievement: The company secured the Call Center World Class First Call Resolution Certification, indicating an over 80% success rate in resolving customer issues on the first call, further solidifying Jackson's exceptional quality in customer support.
- Industry Recognition: Jackson was selected as a finalist for 'Call Center of the Year', reflecting its ongoing excellence in customer experience and its top-tier status among over 500 North American contact centers.
- Emphasis on Customer Feedback: SQM's awards are based on customer feedback, and Jackson continuously improves service quality by collecting insights from both customers and employees, ensuring high standards in customer service representative satisfaction and issue resolution rates.
See More
Jackson Financial Reports Record Sales and Capital Generation in 2025 Earnings Call
- Record Sales Performance: Jackson Financial achieved nearly $20 billion in retail annuity sales for 2025, marking the highest level since 2019, indicating strong market performance and sustained customer demand.
- Increased Capital Generation Targets: Management projects free capital generation to reach or exceed $1.2 billion in 2026, a 16% increase from the 2025 actual capital return of $862 million, reflecting confidence in future profitable growth.
- Strategic Partnership: The completion of the strategic partnership with TPG is expected to support accelerated growth of the company's spread-based business, enhancing the stability and flexibility of capital generation.
- Dividend Increase: The Board approved an increase in the quarterly dividend to $0.90 per share, representing a nearly 13% rise over the previous dividend, demonstrating the company's ongoing commitment to shareholder returns and improved financial health.
See More
Jackson Financial Declares Quarterly Dividend of $0.50
- Quarterly Dividend Declaration: Jackson Financial Inc. declares a quarterly dividend of $0.50 per share, consistent with previous distributions, indicating stable cash flow and profitability, which is likely to attract more investor interest.
- Yield Analysis: The forward yield of 7.68% reflects the company's attractiveness in the current market environment, potentially boosting shareholder confidence and stabilizing the stock price.
- Payment Schedule: The dividend is payable on March 30, with a record date of March 16 and an ex-dividend date also on March 16, providing investors with a clear timeline that aids in investment decision-making.
- Earnings Beat: Jackson Financial's recent non-GAAP EPS of $6.61 exceeded expectations by $0.75, with revenue of $1.99 billion surpassing estimates by $70 million, showcasing the company's strong growth potential in financial performance.
See More
Jackson Financial Declares 12.5% Increase in Quarterly Dividend
- Quarterly Dividend Increase: Jackson Financial has declared a quarterly dividend of $0.90 per share, marking a 12.5% increase from the previous $0.80, reflecting the company's strong profitability and cash flow, which enhances investor confidence.
- Stable Yield: The forward yield of 3.08% not only attracts income-seeking investors but also has the potential to increase the stock's market appeal, thereby driving up its price.
- Shareholder Return Plan: The dividend will be payable on March 26, with a record date of March 16 and an ex-dividend date also on March 16, ensuring shareholders can promptly benefit from this return, thereby strengthening their loyalty to the company.
- Performance Exceeds Expectations: Jackson Financial's recent non-GAAP EPS of $6.61 surpassed expectations by $0.75, with revenue reaching $1.99 billion, exceeding forecasts by $70 million, showcasing the company's competitive edge and growth potential.
See More
Jackson Financial Q4 Earnings Exceed Expectations
- Earnings Beat: Jackson Financial reported a Q4 non-GAAP EPS of $6.61, surpassing expectations by $0.75, indicating a significant improvement in profitability that boosts investor confidence.
- Revenue Surge: The company achieved $1.99 billion in revenue for Q4, a staggering 784.4% increase year-over-year, exceeding forecasts by $70 million, reflecting strong demand across its product suite and solidifying its market position.
- Record Annuity Sales: Retail annuity sales reached a record $5.9 billion in Q4, up 27% from the previous year, demonstrating the company's sustained competitiveness in the annuity market, which is crucial for future revenue growth.
- Net Income Loss: Despite strong sales, Jackson Financial reported a net income loss of $215 million in Q4, translating to a loss of $3.13 per share, contrasting sharply with a profit of $334 million or $4.45 per share in the same quarter last year, highlighting the need to focus on restoring profitability.
See More
Jackson Financial Set to Announce Q4 Earnings with Strong Estimates
- Earnings Announcement Date: Jackson Financial (JXN) is set to release its Q4 earnings on February 18th after market close, with a consensus EPS estimate of $5.86, reflecting a 26.0% year-over-year growth that indicates sustained profitability.
- Strong Revenue Expectations: The anticipated revenue for Q4 is $1.92 billion, representing a staggering 753.3% year-over-year increase, showcasing the company's robust performance and ability to expand its business.
- Historical Performance Review: Over the past two years, JXN has beaten EPS estimates 75% of the time and revenue estimates 50% of the time, indicating the company's reliability in meeting earnings forecasts and bolstering market confidence.
- Recent Revision Dynamics: In the last three months, EPS estimates have seen two upward revisions with no downward adjustments, reflecting analysts' optimistic outlook on the company's future performance and further enhancing investor confidence.
See More
