3M Launches AI Digital Assistant to Enhance Customer Experience
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 22 2026
0mins
Source: PRnewswire
- Digital Assistant Launch: 3M has introduced Ask 3M, an AI-powered digital assistant that provides customers with direct access to technical expertise, enhancing efficiency in material evaluation and application challenges, marking a significant step in the company's digital transformation.
- Self-Service Enhancement: Ask 3M allows customers to ask questions in plain language and receive quick answers about industrial adhesives and tapes, streamlining the product discovery and technical exploration process, which is expected to significantly improve customer self-service experience and satisfaction.
- Successful Application Case: During the testing phase, a production engineer used Ask 3M to address an engineering challenge of bonding polypropylene thermoplastic to insulation foam within a 24-hour cure window, demonstrating the tool's effectiveness and practicality in real-world applications.
- Accelerated Information Access: By reducing delays associated with traditional communication methods, Ask 3M offers customers a faster self-service experience, enabling them to quickly obtain the information they need, thereby enhancing operational efficiency and decision-making speed.
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Analyst Views on MMM
Wall Street analysts forecast MMM stock price to fall
11 Analyst Rating
6 Buy
3 Hold
2 Sell
Moderate Buy
Current: 159.150
Low
100.00
Averages
152.00
High
184.00
Current: 159.150
Low
100.00
Averages
152.00
High
184.00
About MMM
3M Company is a diversified technology company. The Company is a manufacturer and marketer of a variety of products and services. The Company’s segments include Safety and Industrial; Transportation and Electronics, and Consumer. Its Safety and Industrial segment includes industrial abrasives and finishing for metalworking applications; autobody repair solutions; industrial specialty products, such as personal hygiene products, masking, and packaging materials, and others. Its Transportation and Electronics segment includes advanced ceramic solutions; attachment/bonding, films, sound and temperature management for transportation vehicles; premium large format graphic films for advertising and fleet signage. Its Consumer segment includes cleaning products for the home; consumer air quality products, and picture hanging accessories. Its brands include 3M Cubitron II abrasives, Scotch-Brite, Filtrete, Command, Scotchgard, Meguiar’s, Nexcare, Post-it and others.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
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