2026 State of AI-First Operations Report Released
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Mar 17 2026
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Should l Buy PD?
Source: Newsfilter
- Operational Resilience Priority: The 2026 PagerDuty report indicates that 52% of respondents believe service disruptions primarily damage brand reputation, with 68% of organizations losing over $300,000 per hour during IT incidents, highlighting operational resilience as a board-level imperative.
- AI Adoption: 59% of respondents actively incorporate AI into their operations, with 75% of AI users reporting improved operational resilience, suggesting that growing trust in AI is driving revenue growth for businesses.
- Investment and Performance Link: 71% of organizations report higher resilience and maturity over the past year, with 82% of revenue-growing companies planning to increase resilience budgets, demonstrating a significant correlation between investment and business performance.
- Enhanced Learning Capabilities: 48% of organizations improve resilience by turning incidents into structured learning opportunities, with 83% of successful companies recognizing the critical need for continuous learning, emphasizing the importance of transforming incidents into systematic improvement cycles.
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Analyst Views on PD
Wall Street analysts forecast PD stock price to rise
9 Analyst Rating
4 Buy
4 Hold
1 Sell
Moderate Buy
Current: 6.010
Low
12.00
Averages
16.14
High
20.00
Current: 6.010
Low
12.00
Averages
16.14
High
20.00
About PD
PagerDuty, Inc. is engaged in digital operations management platform that manages urgent and mission-critical work for digital business. The Company collects data and digital signals from virtually any software-enabled system or device and leverages enables machine learning to correlate, process, and predict opportunities and issues. It uses incident response, event management, and automation, the Company brings together the right people with the right information so they can resolve issues and act on opportunities in minutes or seconds from wherever they are. The PagerDuty Operations Cloud consists of PagerDuty Incident Management, AIOps, Process Automation, and Customer Service Operations. PagerDuty Incident Management provides a real-time view across the status of a digital service while incorporating intelligent noise reduction to remove false positives. PagerDuty Process Automation provides a centralized design time and run time environment for orchestrating automated workflows.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
PagerDuty Faces Investigation for Possible Securities Fraud
- Securities Fraud Investigation: The Portnoy Law Firm has initiated an investigation into PagerDuty, potentially filing a class action on behalf of investors to recover losses due to corporate misconduct, with investors encouraged to contact the firm for legal rights information.
- Significant Stock Decline: On November 26, 2025, PagerDuty's stock price fell by $3.54, or 23.3%, closing at $11.64 per share, following the announcement of third-quarter fiscal 2026 results that revealed a drop in the dollar-based net retention rate from 107% to 100%.
- Lowered Revenue Expectations: The company revised its full-year revenue guidance down to a range of $490 million to $492 million, from a previous forecast of $493 million to $497 million, indicating the impact of customer budget caution and seat reductions, resulting in an adjusted annual growth rate of only 5%.
- Customer Churn Concerns: Although churn volume is slowing, the dollar value of contraction exceeded forecasts due to customer budget caution and seat reductions, raising further investor concerns about the company's future performance.
See More
PagerDuty Named Leader in GigaOm IT Incident Response Platforms for Fourth Year
- Industry Leadership: PagerDuty has been recognized as a Leader in the GigaOm IT Incident Response Platforms for the fourth consecutive year, reflecting its outstanding performance in incident lifecycle orchestration and collaborative response, further solidifying its role as essential infrastructure in complex operational environments.
- Platform Innovation: The PagerDuty Operations Cloud, as an AI-powered platform, automates the entire incident management lifecycle by connecting monitoring signals with automation tools, thereby enhancing team response efficiency and collaboration capabilities to support modern enterprises' distributed operating models.
- Mobile Operations Capability: The platform enables responders to execute actions and collaborate directly from mobile devices, addressing modern enterprises' demands for rapid response and flexibility, particularly in maintaining shared situational awareness during high-severity incidents.
- AI Application Progress: PagerDuty is recognized as an Outperformer, with the report highlighting its ongoing advancements in applying AI agents to automate the incident lifecycle, aimed at reducing manual effort and accelerating operational response, thereby enhancing its competitive edge in the market.
See More
2026 State of AI-First Operations Report Released
- Operational Resilience Priority: The 2026 PagerDuty report indicates that 52% of respondents believe service disruptions primarily damage brand reputation, with 68% of organizations losing over $300,000 per hour during IT incidents, highlighting operational resilience as a board-level imperative.
- AI Adoption: 59% of respondents actively incorporate AI into their operations, with 75% of AI users reporting improved operational resilience, suggesting that growing trust in AI is driving revenue growth for businesses.
- Investment and Performance Link: 71% of organizations report higher resilience and maturity over the past year, with 82% of revenue-growing companies planning to increase resilience budgets, demonstrating a significant correlation between investment and business performance.
- Enhanced Learning Capabilities: 48% of organizations improve resilience by turning incidents into structured learning opportunities, with 83% of successful companies recognizing the critical need for continuous learning, emphasizing the importance of transforming incidents into systematic improvement cycles.
See More
Analysts Upgrade Spotify and Ulta Amid Market Challenges
- Spotify Upgrade: APAC Research upgraded Spotify from Sell to Hold, noting that despite competitive pressures, the company has over $9 billion in cash and short-term investments, indicating solid financial health that supports the rating change.
- Ulta Beauty Rating Change: YR Research upgraded Ulta to Hold, acknowledging that while the company is expected to cease being a double-digit grower by 2026, its current earnings multiple presents a more reasonable risk-reward profile, necessitating a balance between growth and margins.
- PagerDuty Downgrade: Donovan Jones downgraded PagerDuty from Hold to Sell, citing high customer churn and anemic revenue growth as key factors, particularly as the company struggles with its transition to a consumption-based model that involves longer sales cycles.
- Microsoft Downgrade: Chetan Woodun downgraded Microsoft from Buy to Hold due to concerns that AI economics may not expand margins as anticipated, alongside geopolitical risks affecting its SaaS model, with FQ2-26 revenue growth of 16.7% failing to impress investors as it fell short of previous quarters' 18% growth levels.
See More
PagerDuty Downgraded Amid Disappointing Q4 Results and Flat Growth Outlook
- Disappointing Earnings: PagerDuty's fourth-quarter annual recurring revenue (ARR) grew by only $2 million sequentially and 1% year-over-year, missing market expectations, indicating pressure in a competitive landscape.
- Churn Risk: The net retention rate fell by 2 percentage points sequentially to 98%, with management attributing this to ongoing seat-based headwinds, which are expected to persist in the near term, potentially affecting future revenue stability.
- Bleak Future Outlook: The company provided a disappointing growth outlook for fiscal 2027, projecting flat revenue growth at the midpoint, significantly below the prior consensus of 4%, suggesting a potential decline in competitive strength.
- Rating Downgrade Impact: William Blair downgraded PagerDuty's rating from Market Outperform to Market Perform, with analysts noting a lack of clear near-term catalysts, which may put pressure on the stock price.
See More
PagerDuty Reports Quarterly Beat but Issues Weak Revenue Forecast
- Quarterly Beat: PagerDuty reported a non-GAAP EPS of $0.29, beating estimates by $0.04, and revenue of $124.8 million, exceeding expectations by $1.84 million, indicating progress in AI-driven enterprise customer acceleration.
- Weak Revenue Forecast: Despite the strong quarterly results, the company forecasts first-quarter revenue between $118 million and $120 million, falling short of the average analyst estimate of $123.5 million, raising concerns about future growth prospects.
- High Churn Rate: Analysts highlighted a high churn rate and softness in paid user licenses, which could lead to flat revenue growth and impact the company's long-term sustainability, reflecting a cautious outlook.
- Analyst Downgrades: Morgan Stanley analyst cut the price target for PagerDuty from $9 to $7, citing pressures from paid user license compression and mid-market churn, indicating a cautious sentiment towards the stock's future performance.
See More
PagerDuty Faces Investigation for Possible Securities Fraud
- Securities Fraud Investigation: The Portnoy Law Firm has initiated an investigation into PagerDuty, potentially filing a class action on behalf of investors to recover losses due to corporate misconduct, with investors encouraged to contact the firm for legal rights information.
- Significant Stock Decline: On November 26, 2025, PagerDuty's stock price fell by $3.54, or 23.3%, closing at $11.64 per share, following the announcement of third-quarter fiscal 2026 results that revealed a drop in the dollar-based net retention rate from 107% to 100%.
- Lowered Revenue Expectations: The company revised its full-year revenue guidance down to a range of $490 million to $492 million, from a previous forecast of $493 million to $497 million, indicating the impact of customer budget caution and seat reductions, resulting in an adjusted annual growth rate of only 5%.
- Customer Churn Concerns: Although churn volume is slowing, the dollar value of contraction exceeded forecasts due to customer budget caution and seat reductions, raising further investor concerns about the company's future performance.
See More
PagerDuty Named Leader in GigaOm IT Incident Response Platforms for Fourth Year
- Industry Leadership: PagerDuty has been recognized as a Leader in the GigaOm IT Incident Response Platforms for the fourth consecutive year, reflecting its outstanding performance in incident lifecycle orchestration and collaborative response, further solidifying its role as essential infrastructure in complex operational environments.
- Platform Innovation: The PagerDuty Operations Cloud, as an AI-powered platform, automates the entire incident management lifecycle by connecting monitoring signals with automation tools, thereby enhancing team response efficiency and collaboration capabilities to support modern enterprises' distributed operating models.
- Mobile Operations Capability: The platform enables responders to execute actions and collaborate directly from mobile devices, addressing modern enterprises' demands for rapid response and flexibility, particularly in maintaining shared situational awareness during high-severity incidents.
- AI Application Progress: PagerDuty is recognized as an Outperformer, with the report highlighting its ongoing advancements in applying AI agents to automate the incident lifecycle, aimed at reducing manual effort and accelerating operational response, thereby enhancing its competitive edge in the market.
See More
2026 State of AI-First Operations Report Released
- Operational Resilience Priority: The 2026 PagerDuty report indicates that 52% of respondents believe service disruptions primarily damage brand reputation, with 68% of organizations losing over $300,000 per hour during IT incidents, highlighting operational resilience as a board-level imperative.
- AI Adoption: 59% of respondents actively incorporate AI into their operations, with 75% of AI users reporting improved operational resilience, suggesting that growing trust in AI is driving revenue growth for businesses.
- Investment and Performance Link: 71% of organizations report higher resilience and maturity over the past year, with 82% of revenue-growing companies planning to increase resilience budgets, demonstrating a significant correlation between investment and business performance.
- Enhanced Learning Capabilities: 48% of organizations improve resilience by turning incidents into structured learning opportunities, with 83% of successful companies recognizing the critical need for continuous learning, emphasizing the importance of transforming incidents into systematic improvement cycles.
See More
Analysts Upgrade Spotify and Ulta Amid Market Challenges
- Spotify Upgrade: APAC Research upgraded Spotify from Sell to Hold, noting that despite competitive pressures, the company has over $9 billion in cash and short-term investments, indicating solid financial health that supports the rating change.
- Ulta Beauty Rating Change: YR Research upgraded Ulta to Hold, acknowledging that while the company is expected to cease being a double-digit grower by 2026, its current earnings multiple presents a more reasonable risk-reward profile, necessitating a balance between growth and margins.
- PagerDuty Downgrade: Donovan Jones downgraded PagerDuty from Hold to Sell, citing high customer churn and anemic revenue growth as key factors, particularly as the company struggles with its transition to a consumption-based model that involves longer sales cycles.
- Microsoft Downgrade: Chetan Woodun downgraded Microsoft from Buy to Hold due to concerns that AI economics may not expand margins as anticipated, alongside geopolitical risks affecting its SaaS model, with FQ2-26 revenue growth of 16.7% failing to impress investors as it fell short of previous quarters' 18% growth levels.
See More
PagerDuty Downgraded Amid Disappointing Q4 Results and Flat Growth Outlook
- Disappointing Earnings: PagerDuty's fourth-quarter annual recurring revenue (ARR) grew by only $2 million sequentially and 1% year-over-year, missing market expectations, indicating pressure in a competitive landscape.
- Churn Risk: The net retention rate fell by 2 percentage points sequentially to 98%, with management attributing this to ongoing seat-based headwinds, which are expected to persist in the near term, potentially affecting future revenue stability.
- Bleak Future Outlook: The company provided a disappointing growth outlook for fiscal 2027, projecting flat revenue growth at the midpoint, significantly below the prior consensus of 4%, suggesting a potential decline in competitive strength.
- Rating Downgrade Impact: William Blair downgraded PagerDuty's rating from Market Outperform to Market Perform, with analysts noting a lack of clear near-term catalysts, which may put pressure on the stock price.
See More
PagerDuty Reports Quarterly Beat but Issues Weak Revenue Forecast
- Quarterly Beat: PagerDuty reported a non-GAAP EPS of $0.29, beating estimates by $0.04, and revenue of $124.8 million, exceeding expectations by $1.84 million, indicating progress in AI-driven enterprise customer acceleration.
- Weak Revenue Forecast: Despite the strong quarterly results, the company forecasts first-quarter revenue between $118 million and $120 million, falling short of the average analyst estimate of $123.5 million, raising concerns about future growth prospects.
- High Churn Rate: Analysts highlighted a high churn rate and softness in paid user licenses, which could lead to flat revenue growth and impact the company's long-term sustainability, reflecting a cautious outlook.
- Analyst Downgrades: Morgan Stanley analyst cut the price target for PagerDuty from $9 to $7, citing pressures from paid user license compression and mid-market churn, indicating a cautious sentiment towards the stock's future performance.
See More
