11 Organizations Recognized for AI-Driven Business Value at Hackett Innovation Awards
Written by Emily J. Thompson, Senior Investment Analyst
Updated: Jun 24 2026
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Source: Newsfilter
- AI Transformation Awards: The Hackett Group's annual Innovation Awards recognized 11 organizations for their outstanding use of artificial intelligence (AI), emphasizing that AI is not just about technology deployment but also about redesigning workflows to enhance enterprise performance.
- Elanco Innovation Case: Elanco developed a dual-layer agent-based AI ecosystem that reduced query processing time from 10 minutes to under 10 seconds, achieving a 99% efficiency improvement and significantly lowering manual queries by 30%-40%, thereby enhancing operational efficiency.
- GSK Service Transformation: GSK's HelpHub project introduced generative AI-powered real-time translation and smart query routing, saving $4.03 million over three years, increasing first-contact resolution rates from 88% to 93%, and boosting user experience scores from 4.3 to 4.9, showcasing AI's immense value in service desks.
- Hitachi Energy Supply Chain Optimization: Hitachi Energy implemented an agentic AI solution to automate inbound delivery notes and order acknowledgments, achieving payback in four months while ensuring compliance and efficiency in production processes, thus reducing supply chain risks.
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Analyst Views on HCKT
Wall Street analysts forecast HCKT stock price to rise
3 Analyst Rating
3 Buy
0 Hold
0 Sell
Strong Buy
Current: 10.740
Low
27.00
Averages
27.50
High
28.00
Current: 10.740
Low
27.00
Averages
27.50
High
28.00
About HCKT
The Hackett Group, Inc. is an IP and platform-based, Gen artificial intelligence (A.I.) strategic consulting and executive advisory company. The Company’s segments include Global Strategy & Business Transformation (Global S&BT), Oracle Solutions, and SAP Solutions. The Global S&BT segment includes the Company’s Gen A.I. and strategic business consulting practices. The Oracle Solutions Segment includes the Company’s Oracle Enterprise Performance Management (EPM)/ Enterprise Resource Planning (ERP) and Digital Application Maintenance and Support (AMS) practices. SAP Solutions segment includes the Company’s SAP applications and related SAP service offerings. Its software platform includes AI XPLR and ZBrain.ai. Its AI assessment platform allows measuring and assessing the impact of Gen A.I. technologies. It provides expertise in Gen A.I. strategy, operations, finance, strategic sourcing, and information technology, including its Oracle, SAP, OneStream, and Coupa implementation offerings.
About the author
Emily J. Thompson
Emily J. Thompson, a Chartered Financial Analyst (CFA) with 12 years in investment research, graduated with honors from the Wharton School. Specializing in industrial and technology stocks, she provides in-depth analysis for Intellectia’s earnings and market brief reports.
11 Organizations Recognized for AI-Driven Business Value at Hackett Innovation Awards
- AI Transformation Awards: The Hackett Group's annual Innovation Awards recognized 11 organizations for their outstanding use of artificial intelligence (AI), emphasizing that AI is not just about technology deployment but also about redesigning workflows to enhance enterprise performance.
- Elanco Innovation Case: Elanco developed a dual-layer agent-based AI ecosystem that reduced query processing time from 10 minutes to under 10 seconds, achieving a 99% efficiency improvement and significantly lowering manual queries by 30%-40%, thereby enhancing operational efficiency.
- GSK Service Transformation: GSK's HelpHub project introduced generative AI-powered real-time translation and smart query routing, saving $4.03 million over three years, increasing first-contact resolution rates from 88% to 93%, and boosting user experience scores from 4.3 to 4.9, showcasing AI's immense value in service desks.
- Hitachi Energy Supply Chain Optimization: Hitachi Energy implemented an agentic AI solution to automate inbound delivery notes and order acknowledgments, achieving payback in four months while ensuring compliance and efficiency in production processes, thus reducing supply chain risks.
See More
Hackett Partners with ServiceNow to Accelerate AI Transformation
- Partnership Announcement: The Hackett Group has joined the ServiceNow Partner Program as a Consulting and Implementation partner, aiming to assist enterprises in identifying high-value AI opportunities and accelerating workflow transformation to enhance overall business efficiency.
- AI Opportunity Assessment: With Hackett AI XPLR™, organizations can evaluate the potential business value of AI investments by considering existing processes and data readiness, prioritizing initiatives with the greatest impact to ensure effective resource allocation.
- Execution Acceleration: This collaboration enables enterprises to swiftly transition from opportunity assessment to execution, optimizing employee experiences, customer service workflows, reducing operational costs, and increasing productivity, thereby achieving higher returns on investment.
- Industry Influence: Hackett Group's CEO Ted A. Fernandez emphasizes that AI transformation should be client-specific and process-first, helping clients better understand which workflows drive strategic and economic value, thus gaining a competitive edge.
See More
Answerthink Receives SAP North America Partner Award
- Award Recognition: Answerthink® was honored with the SAP® North America Partner Award at the 2026 SAP North America Partner Summit, acknowledging its outstanding contributions to SAP Business Data Cloud success, which reflects the high trust and recognition from clients.
- Partnership Legacy: As a long-standing SAP partner since its founding in 1997, Answerthink® has consistently focused on driving digital transformation, enabling clients to adopt innovations rapidly and enhance operational efficiency, thereby maintaining a competitive edge in a challenging market.
- Technological Investment: Answerthink® has made significant investments in the SAP Business Data Cloud platform, aiming to provide clients with a unified, intelligent data foundation that maximizes the potential of SAP solutions, resulting in enhanced insights and business performance.
- Industry Impact: This award not only highlights Answerthink®'s strong influence in the North American market but also underscores its ongoing commitment to innovation and application of SAP solutions, further solidifying its core position within the SAP ecosystem.
See More
Enterprises Accelerate AI Adoption in Supply Chain Operations
- Accelerated AI Adoption: The Hackett Group's study reveals that 83% of enterprises are piloting or implementing AI in supply chain intelligence and analytics, with 79% utilizing AI for data visualization, indicating a shift towards digital transformation to enhance decision-making speed and service performance amid persistent cost pressures.
- Enhanced Planning Capabilities: 74% of enterprises have implemented AI in sales and operations planning (S&OP) or integrated business planning (IBP), and 72% in advanced planning and scheduling, resulting in significantly shorter data analysis cycles and improved efficiency in service cost trade-off decision-making.
- Shifting Priorities: Cost efficiency remains the top priority for supply chain leaders for the third consecutive year, while digital transformation has surged to the second priority from fifth place, reflecting a growing recognition of the importance of modernizing platforms and data for future competitive advantage.
- Challenges and Opportunities: Despite rapid AI adoption, data quality (50%) and data integration (47%) remain significant challenges, with 45% of leaders citing a lack of AI talent as a major constraint, highlighting the need for targeted investments in talent and data readiness.
See More
Hackett Group Unveils AI World Class Benchmarks for Enterprise Transformation
- Performance Enhancement Opportunities: The Hackett Group's AI World Class benchmarks reveal that organizations can achieve a 75% performance advantage through process-led AI transformation, significantly enhancing their competitive positioning in the market.
- Strategic Investment Guidance: The new benchmarks provide a framework for organizations to assess specific workflows, helping prioritize high-value opportunities, reduce execution risks, and accelerate ROI, ensuring companies do not fall behind in a rapidly changing environment.
- Precise Performance Measurement: AI World Class benchmarks quantify the impact across 16 critical end-to-end processes, including cost, full-time equivalent requirements, cycle times, and error rates, enabling organizations to build more actionable business cases and optimize investment decisions.
- Grounded in Proprietary Intelligence: These benchmarks are built on over 30 years of proprietary benchmarks and process data from Hackett, combined with Hackett AI XPLR's capabilities to validate true enterprise workflows and automation maturity before AI design and deployment.
See More
Hackett Group (HCKT) Q1 2026 Earnings Transcript
See More
11 Organizations Recognized for AI-Driven Business Value at Hackett Innovation Awards
- AI Transformation Awards: The Hackett Group's annual Innovation Awards recognized 11 organizations for their outstanding use of artificial intelligence (AI), emphasizing that AI is not just about technology deployment but also about redesigning workflows to enhance enterprise performance.
- Elanco Innovation Case: Elanco developed a dual-layer agent-based AI ecosystem that reduced query processing time from 10 minutes to under 10 seconds, achieving a 99% efficiency improvement and significantly lowering manual queries by 30%-40%, thereby enhancing operational efficiency.
- GSK Service Transformation: GSK's HelpHub project introduced generative AI-powered real-time translation and smart query routing, saving $4.03 million over three years, increasing first-contact resolution rates from 88% to 93%, and boosting user experience scores from 4.3 to 4.9, showcasing AI's immense value in service desks.
- Hitachi Energy Supply Chain Optimization: Hitachi Energy implemented an agentic AI solution to automate inbound delivery notes and order acknowledgments, achieving payback in four months while ensuring compliance and efficiency in production processes, thus reducing supply chain risks.
See More
Hackett Partners with ServiceNow to Accelerate AI Transformation
- Partnership Announcement: The Hackett Group has joined the ServiceNow Partner Program as a Consulting and Implementation partner, aiming to assist enterprises in identifying high-value AI opportunities and accelerating workflow transformation to enhance overall business efficiency.
- AI Opportunity Assessment: With Hackett AI XPLR™, organizations can evaluate the potential business value of AI investments by considering existing processes and data readiness, prioritizing initiatives with the greatest impact to ensure effective resource allocation.
- Execution Acceleration: This collaboration enables enterprises to swiftly transition from opportunity assessment to execution, optimizing employee experiences, customer service workflows, reducing operational costs, and increasing productivity, thereby achieving higher returns on investment.
- Industry Influence: Hackett Group's CEO Ted A. Fernandez emphasizes that AI transformation should be client-specific and process-first, helping clients better understand which workflows drive strategic and economic value, thus gaining a competitive edge.
See More
Answerthink Receives SAP North America Partner Award
- Award Recognition: Answerthink® was honored with the SAP® North America Partner Award at the 2026 SAP North America Partner Summit, acknowledging its outstanding contributions to SAP Business Data Cloud success, which reflects the high trust and recognition from clients.
- Partnership Legacy: As a long-standing SAP partner since its founding in 1997, Answerthink® has consistently focused on driving digital transformation, enabling clients to adopt innovations rapidly and enhance operational efficiency, thereby maintaining a competitive edge in a challenging market.
- Technological Investment: Answerthink® has made significant investments in the SAP Business Data Cloud platform, aiming to provide clients with a unified, intelligent data foundation that maximizes the potential of SAP solutions, resulting in enhanced insights and business performance.
- Industry Impact: This award not only highlights Answerthink®'s strong influence in the North American market but also underscores its ongoing commitment to innovation and application of SAP solutions, further solidifying its core position within the SAP ecosystem.
See More
Enterprises Accelerate AI Adoption in Supply Chain Operations
- Accelerated AI Adoption: The Hackett Group's study reveals that 83% of enterprises are piloting or implementing AI in supply chain intelligence and analytics, with 79% utilizing AI for data visualization, indicating a shift towards digital transformation to enhance decision-making speed and service performance amid persistent cost pressures.
- Enhanced Planning Capabilities: 74% of enterprises have implemented AI in sales and operations planning (S&OP) or integrated business planning (IBP), and 72% in advanced planning and scheduling, resulting in significantly shorter data analysis cycles and improved efficiency in service cost trade-off decision-making.
- Shifting Priorities: Cost efficiency remains the top priority for supply chain leaders for the third consecutive year, while digital transformation has surged to the second priority from fifth place, reflecting a growing recognition of the importance of modernizing platforms and data for future competitive advantage.
- Challenges and Opportunities: Despite rapid AI adoption, data quality (50%) and data integration (47%) remain significant challenges, with 45% of leaders citing a lack of AI talent as a major constraint, highlighting the need for targeted investments in talent and data readiness.
See More
Hackett Group Unveils AI World Class Benchmarks for Enterprise Transformation
- Performance Enhancement Opportunities: The Hackett Group's AI World Class benchmarks reveal that organizations can achieve a 75% performance advantage through process-led AI transformation, significantly enhancing their competitive positioning in the market.
- Strategic Investment Guidance: The new benchmarks provide a framework for organizations to assess specific workflows, helping prioritize high-value opportunities, reduce execution risks, and accelerate ROI, ensuring companies do not fall behind in a rapidly changing environment.
- Precise Performance Measurement: AI World Class benchmarks quantify the impact across 16 critical end-to-end processes, including cost, full-time equivalent requirements, cycle times, and error rates, enabling organizations to build more actionable business cases and optimize investment decisions.
- Grounded in Proprietary Intelligence: These benchmarks are built on over 30 years of proprietary benchmarks and process data from Hackett, combined with Hackett AI XPLR's capabilities to validate true enterprise workflows and automation maturity before AI design and deployment.
See More
Hackett Group (HCKT) Q1 2026 Earnings Transcript
See More
